Trisha Valley

• Mentored, trained and supported new staff members in office policies and procedures.
• Set up offices and put together all HR documentation for new staff members.
• Supervised and trained interns and created job manuals for support staff.
• Managed daily data entry and kept clerical information accurate and up-to-date.
• Collaborated with various departments to complete assigned tasks.
• Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
• Assisted with budgeting and financial management to keep office operating within budget.
• Input data into spreadsheets and databases.
• Manage operational activates and workflow for the clerical team
  • Knowledge of Epic system, Syngo, Kronos, Virtual Visit &
  • Educate, coach and provide constructive feedback
  • Cover all clerical desks during staff shortages
  • Brunswick Emergency Preparedness Team
  • Assist with staff schedules
  • Kronos timekeeper
  • Interview potential candidates and assist with on boarding new caregivers
  • Monitoring performance and proved feedback real-time, annual and mid -year performance reviews
  
  • Organize Lerner 2nd and 3rd year student schedules to coincide with Physicians
  • Create and maintain physicians templates
  • Liaison between front end, providers, departments, gatekeepers and the leadership team
  • Monitor all weekly and monthly reports
  • Daily Tiered Huddles
  • Roll out new initiatives for clerical team
  • Attend all local meetings, clerical managers meetings and Appointment Center
• Gather information for score card for all pss from co pay to OON referral and estimates
• Varies committee help with PSS play book, Supervisors and PAC play book Report new ideas from stirring committee
• Hired and trained PAC and Supervisors for both Brunswick and MDH FHC
  
• Assisted with the design and go live for the MDH FHC
• Compiled and analyzed data to produce reports.
• Attended meetings weekly, to give input on how work flow for front end team
• I interview many candidates, 24 caregivers for PSS positions
• Arranged for all new hire to take on boarding classes , made sure we have given them the tools they need to preform all pss duties.
• Set up all new work station at MDH
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• Met production targets and tight deadlines by collaborating closely with team members.
• Organized and prepared workstations and materials needed for operations to maximize productivity.
• Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patients
• Cross-trained existing employees to maximize team agility and performance.
• Onboarded new employees with training and new hire documentation.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Defined clear targets and objectives and communicated to other team members.

• Take care of ombudsman complaints.
• SER Reporting
• Educate, coach and provide constructive feedback
• Cover all clerical desks during staff shortages
• Brunswick Emergency Preparedness Team
• Assist with staff schedules
• Kronos timekeeper
• Interview potential candidates and assist with on boarding new caregivers

• Create and maintain physicians templates
• Liaison between front end, providers, departments, gatekeepers and the leadership team
• Monitor all weekly and monthly reports
• Daily Tiered Huddles
• Roll out new initiatives for clerical team

• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Managed patient registration process, confirming data accuracy and completeness.
• Provided exceptional customer service to patients, answering questions and addressing concerns.
• Entered patient demographic and insurance data into
  electronic medical record system.
• Took copayments and compiled daily financial records.
• Verified insurance eligibility and coverage for patients.
• Built and maintained positive working relationships with patients and staff.
• Balanced deposits and credit card payments each day.
• Assisted patients in filling out check-in and payment paperwork.
• Answered incoming calls, scheduled appointments and filed medical records.
• Greeted and assisted patients with check-in procedures.
• Offered simple, clear explanations to help clients and families understand hospital policies and procedures.