Trisha Walters
Marysville,PA
Summary
Reliable medical office professional offers many years of experience working in busy settings with high patient volumes.
Overview
9
9
years of professional experience
Work History
Front Desk Medical Receptionist
Kirn Family Eye Care
Harrisburg, PA
05.2015 - Current
- Greeted patients, verified insurance information and collected copays.
- Prepared and maintained accurate medical charts for each patient visit.
- Verified patient demographics, entered data into electronic health record system and provided support to physicians.
- Processed payments, reconciled accounts receivable reports and generated invoices for services rendered.
- Provided administrative support such as filing documents, photocopying materials and organizing office supplies.
- Ensured compliance with HIPAA regulations by maintaining confidentiality of all patient information.
- Provided customer service to patients including answering questions about treatments or services offered by the practice.
- Performed quality assurance checks on documentation to ensure accuracy of data entry.
- Monitored appointment schedules to ensure timely arrival of patients for their scheduled visits.
- Assisted with scheduling tests or other procedures as requested by physicians or other healthcare providers.
- Checked-in patients when they arrived at the front desk; obtained necessary paperwork from them prior to check-in process.
- Handled incoming mail including sorting letters according to departmental guidelines.
- Coordinated with insurance companies regarding payment verification processes prior to delivering treatment plans.
- Managed multiple tasks simultaneously while providing excellent customer service in a busy office environment.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Checked patients in and out for appointments and collected co-payments.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Delivered high-quality administrative and customer service to sustain patient and workflow.
- Maintained patient accounts by obtaining, recording and updating personal and financial information.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
Education
High School Diploma -
Susquenita High School
Duncannon, PA06-1981
Skills
- HIPAA Compliance
- Insurance Verification
- Call handling
- Patient Relations
- Billing support
- Information documentation
- Check-in management
- Payment Collection
- Records Management
- Front Desk Operations
- Medical Records Management
- Electronic Medical Records
- Telephone Etiquette
- Appointment Scheduling
References
References available upon request.
Timeline
Front Desk Medical Receptionist
Kirn Family Eye Care
05.2015 - Current
High School Diploma -
Susquenita High School