Trisha Wert
Big Lake,MN
Summary
Management professional with 16 years of experience in optimizing processes and enhancing productivity. Proven ability to build strong client relationships and drive customer satisfaction. Expertise in strategic planning and operational coordination to achieve maximum efficiency. Track record of delivering successful projects and fostering team collaboration to meet business objectives.
Overview
14
14
years of professional experience
Work History
Operations Trainer
Snap Install Inc
Brooklyn Park, MN
04.2025 - 12.2025
- Designed and implemented training programs to enhance employee skills and knowledge, ensuring effective job performance
- Develop training programs that align with organizational goals and address identified needs.
- Design and implement training curricula for different employee groups and skill levels.
- Provide coaching and mentoring to trainees, offering guidance and support to ensure effective knowledge transfer.
- Utilize training aids, tools, and technology to enhance the learning experience.
- Adapt training delivery to accommodate different learning styles and needs.
- Facilitated onboarding sessions for new employees across multiple operational teams.
- Assisted in evaluating training needs based on employee performance and feedback.
- Coordinated ongoing learning opportunities to enhance team skills and knowledge.
- Implemented process improvements to streamline training delivery and accessibility.
- Mentored employees to foster a culture of continuous improvement and safety awareness.
- Collaborated with management to align training programs with company goals and standards.
- Collaborated with stakeholders to develop customized curriculums tailored to each individual's needs.
- Monitored employee progress during onboarding processes and provided guidance when needed.
- Facilitated group learning sessions to ensure understanding of operational procedures.
- Maintained detailed records of all training activities conducted by the organization.
- Analyzed existing operational systems and identified opportunities for improvement.
- Provided technical assistance regarding operations software applications.
- Created comprehensive reports summarizing training results and feedback from participants.
- Researched industry trends to keep up-to-date with developments in the field.
- Developed and implemented training programs for operations staff.
- Prepared instructional materials such as handouts, visual aids, manuals.
- Assisted with the creation of effective job aids, such as checklists and process documents, to support operations staff.
Operations Manager - Quality
Snap Install Inc
Maple Grove, MN
03.2023 - 04.2025
- Managed, empowered, and assisted team of 10 in urgent, challenging environment, establishing career development frameworks for direct reports and resolving issues
- Directed data collection efforts for metrics enhancement to attain productivity goals, minimize errors, and ensure superior customer service.
- Established and enforced quality-focused matrix organization-wide for communication standards, order entry, and additional KPIs mandated by client
- Cultivated strong connections with various client departments via consistent daily communication and twice-weekly video conferences.
- Implemented process improvements to streamline installation procedures and reduce delays.
- Developed training programs to enhance staff skills and operational knowledge.
- Facilitated communication between teams to resolve issues promptly and effectively.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Managed daily operations to ensure efficient workflow and service delivery.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Project Manager
Snap Install Inc
Maple Grove, MN
08.2022 - 03.2023
- Cultivated professional relationships with clients and service providers through effective communication and comprehensive understanding of services offered.
- Built orders in service management system swiftly and accurately, identifying data improvement opportunities.
Updated system consistently with clear and effective notes to enhance communication.
Recognized opportunities for data accuracy improvement while processing orders efficiently. - Analyzed optimal approach to project success, factoring in timing, technician skill set, project risks, and margin.
- Served as escalation point and subject matter expert for team members.
Demonstrated informal leadership by guiding colleagues through challenges. - Led team in absence of team manager, ensuring continuity in operations.
- Facilitated onboarding of new peers via essential job training and coaching
- Managed multiple projects with competing deadlines simultaneously.
- Developed and maintained project plans, timelines, and budgets.
- Led meetings with internal team members, consultants and contractors.
- Resolved conflicts by fostering open communication among stakeholders.
- Provided guidance to team members regarding tasks assigned to them.
Assistant Project Manager
Snap Install Inc
Maple Grove, MN
10.2021 - 08.2022
- Managed the order entry and completion procedures in operating platforms with respect to both internal and external requirements.
- Recognized cost of services, adherence to margin guidance, negotiate with clients when necessary and assign appropriate pricing as required.
- Prioritized, scheduled, and communicated order requirements with approved service providers in accordance with agreement requirements and customer expectations.
- Managed order escalations and provide support to both clients and field teams in accordance with department guidelines.
- Maintained a professional relationship with clients and service providers through efficient communication and development of a general understanding of services offered.
Customer Service Specialist
Carlson Store Fixtures
Rogers, MN
06.2021 - 10.2021
- Project leadership across 4 active accounts
- Managed and sustained 11 customer accounts
- Shipment tracking for orders
- Microsoft D365 user
- Ariba portal user
- Assisted customers with product selection and inquiries daily.
- Managed order processing and inventory tracking for store fixtures.
- Resolved customer complaints through effective communication and problem-solving.
Senior Service Desk Analyst II
Northwoods MSP
Chaska, MN
01.2021 - 06.2021
- Collaborated with team members to enhance service desk processes and procedures.
- Maintained knowledge of current technologies and industry best practices in IT support.
- Responded promptly to emergency situations requiring immediate attention.
- Maintained user accounts by creating, deleting or modifying as needed.
- RingCentral Call systems
- Provided technical support for diverse IT issues across multiple client environments.
- Managed service requests using ticketing system, ConnectWise to ensure timely resolution.
- Documentation / Policy writing
- Microsoft 365 Admin
- Teams
- MFA Setup
- Ring Central admin
- Global admin
Operations Support Specialist
Ametek Mocon
Brooklyn Park, MN
05.2016 - 01.2021
- Participated in operation team meetings to coordinate and assign project management tasks.
- Complied with systems procedures, business processes and company policies to promote workplace safety and quality.
- Created and maintained well-organized electronic and hard copy files to support business processes.
- Coordinated with vendors, customer, and internal departments to understand, monitor, and communicate projects.
- Collaborated with operations team to provide excellent customer service and foster positive work environment.
- Performed administrative duties and prepared operational procedures to support the laboratory.
- Worked closely with ISO17025 procedures, document creation, and document maintenance.
Customer Service Specialist
Mocon
Brooklyn Park, MN
08.2015 - 05.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Liaised with customer, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
- Held demonstrations and one-on-one coaching sessions on use of E9 and SalesForce software.
- Created training programs and instructional materials to further educate the Customer Service team.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Entered customer interaction detail in E9 to track requests, document problems and record solutions offered.
Receptionist
Mocon
Brooklyn Park, MN
05.2012 - 08.2015
- Greeted and assisted visitors, vendors, and employees while ensuring a professional and welcoming front desk environment.
- Answered and directed incoming calls promptly to appropriate departments, minimizing wait times and improving communication flow.
- Maintained organized filing systems (electronic and hard copy) to support business operations and quick retrieval of information.
- Coordinated schedules, meetings, and vendor communications to support seamless daily operations across departments.
- Supported compliance efforts by adhering to company policies, ISO17025 procedures, and documentation standards.
- Provided excellent customer service by addressing inquiries, resolving concerns, and fostering positive relationships with clients and staff.
Education
Bachelor of Science - Psychology
Grand Canyon University
Phoenix, AZ01.2023
Associate of Science - Graphic Design Web Emphasis
Hennepin Technical College
Minneapolis, MN01.2006
Skills
- Effective communication
- Coaching and mentoring
- Quality management
- Customer relationship management
- Data analysis
- Conflict resolution
- Staff recruitment
- Team collaboration
- Highly motivated
- Fast learner
- Exceptional customer service skills
- Reliable
- Supportive team member
- Strong interpersonal skills
- Adaptability
- Flexible
- Experience multitasker
- Analytical thinking
- Technical diagnosis
- Responsible
- Creative thinker
- Project Management
- Training material development
- Documentation and recordkeeping
- Professional demeanor
Timeline
Operations Trainer
Snap Install Inc
04.2025 - 12.2025
Operations Manager - Quality
Snap Install Inc
03.2023 - 04.2025
Project Manager
Snap Install Inc
08.2022 - 03.2023
Assistant Project Manager
Snap Install Inc
10.2021 - 08.2022
Customer Service Specialist
Carlson Store Fixtures
06.2021 - 10.2021
Senior Service Desk Analyst II
Northwoods MSP
01.2021 - 06.2021
Operations Support Specialist
Ametek Mocon
05.2016 - 01.2021
Customer Service Specialist
Mocon
08.2015 - 05.2016
Receptionist
Mocon
05.2012 - 08.2015
Bachelor of Science - Psychology
Grand Canyon University
Associate of Science - Graphic Design Web Emphasis
Hennepin Technical College