Trisha Williams
Ballwin,MO
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Office Manager
Drs. Joseph And Nina Zeigler, DMDs, PC
02.2007 - Current
- Managed inventory of dental supplies and equipment, reducing costs through strategic purchasing decisions.
- Maintained accurate medical and dental records by documenting important patient data in Dentrix.
- Conducted patient interviews and gathered patient medical and dental histories, adding to dental charts.
- Enhanced patient experience by building rapport, addressing concerns, and explaining procedures in a professional manner.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Increased office efficiency by implementing a new electronic records management system for seamless data access.
- Executed operational standards flawlessly in full compliance with established policies, procedures and government regulations.
- Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
- Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services. Knowledge of each individual insurance and instructing patients on best utilization of said insurance.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Office Manager
Dr. Richard Bernstein D.D.S
04.2005 - 02.2007
- Managerial duties as described above in current position.
- Balanced checking account. Paid all bills.
Education
Batchelor Of Arts And Science - English
University of Missouri - Columbia
Columbia, MO05.1992
Skills
- Negotiation and Conflict Resolution
- Financial Management
- Clear oral/written communication
- Scheduling and calendar management
- Organizational Skills
- Insurance claims and payment
- Customer Service
- Policy Implementation
- Regulatory Compliance
- Mail handling
- Customer Relations
- Excellent multi-tasking ability
- Office Administration
- Account Reconciliation
- Credit and collections
- Billing
- Report Preparation
Timeline
Office Manager
Drs. Joseph And Nina Zeigler, DMDs, PC
02.2007 - Current
Office Manager
Dr. Richard Bernstein D.D.S
04.2005 - 02.2007
Batchelor Of Arts And Science - English
University of Missouri - Columbia
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