Trisha Williams

Office Manager

Drs. Joseph And Nina Zeigler, DMDs, PC

02.2007 - Current

Managed inventory of dental supplies and equipment, reducing costs through strategic purchasing decisions.
Maintained accurate medical and dental records by documenting important patient data in Dentrix.
Conducted patient interviews and gathered patient medical and dental histories, adding to dental charts.
Enhanced patient experience by building rapport, addressing concerns, and explaining procedures in a professional manner.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
Increased office efficiency by implementing a new electronic records management system for seamless data access.
Executed operational standards flawlessly in full compliance with established policies, procedures and government regulations.
Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services. Knowledge of each individual insurance and instructing patients on best utilization of said insurance.
Excellent communication skills, both verbal and written.
Managed time efficiently in order to complete all tasks within deadlines.
Paid attention to detail while completing assignments.
Adaptable and proficient in learning new concepts quickly and efficiently.