Professional Manager Grand River Residential Services LLC
Harrisonville, MO
04.2015 - Current
Trained employees on additional job positions to maintain coverage of roles.
Provided leadership during times of organizational change or crisis situations.
Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Enforced customer service standards and resolved customer problems to uphold quality service.
Facilitated team meetings and workshops to foster collaboration and share best practices.
Reviewed completed work to verify consistency, quality, and conformance.
Developed and implemented strategic plans to achieve company objectives.
Ensured compliance with industry regulations and company policies.
Produced thorough, accurate and timely reports of project activities.
Assigned work and monitored performance of project personnel.
Established processes to ensure efficient workflow throughout the organization.
Mediated conflicts between employees and facilitated effective resolutions to disputes.
Delegated work to staff, setting priorities and goals.
Ensured compliance with all applicable laws, regulations, industry standards.
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