Trisha Zieber
Kansas City,MO
Overview
10
10
years of professional experience
Work History
Professional Manager
Grand River Residential Services LLC
Harrisonville, MO
04.2015 - Current
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Facilitated team meetings and workshops to foster collaboration and share best practices.
- Reviewed completed work to verify consistency, quality, and conformance.
- Developed and implemented strategic plans to achieve company objectives.
- Ensured compliance with industry regulations and company policies.
- Produced thorough, accurate and timely reports of project activities.
- Assigned work and monitored performance of project personnel.
- Established processes to ensure efficient workflow throughout the organization.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Delegated work to staff, setting priorities and goals.
- Ensured compliance with all applicable laws, regulations, industry standards.
Education
Bachelor of Science - Psychology
University of Central Missouri
Warrensburg, MO05-2003
Skills
- Employee training
- Project management
- Customer service
- Regulatory compliance
- Conflict resolution
- Time management
- Professionalism
- Multitasking capacity
- Negotiation and conflict resolution
- Active listening
- Effective communication
- Staff training
- Clear communication
- Relationship building
- Decision-making
- Reporting and documenting
- Schedule oversight
- Idea development and brainstorming
- Written communication
- Scheduling and coordinating
- Task delegation
- Attention to detail
- Adaptability and flexibility
- Crisis management
- Problem-solving abilities
- Task prioritization
Timeline
Professional Manager
Grand River Residential Services LLC
04.2015 - Current
Bachelor of Science - Psychology
University of Central Missouri