Overview
Work History
Education
Skills
Timeline
Generic

Trisha Zieber

Kansas City,MO

Overview

10
10
years of professional experience

Work History

Professional Manager

Grand River Residential Services LLC
Harrisonville, MO
04.2015 - Current
  • Trained employees on additional job positions to maintain coverage of roles.
  • Provided leadership during times of organizational change or crisis situations.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Facilitated team meetings and workshops to foster collaboration and share best practices.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Developed and implemented strategic plans to achieve company objectives.
  • Ensured compliance with industry regulations and company policies.
  • Produced thorough, accurate and timely reports of project activities.
  • Assigned work and monitored performance of project personnel.
  • Established processes to ensure efficient workflow throughout the organization.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Delegated work to staff, setting priorities and goals.
  • Ensured compliance with all applicable laws, regulations, industry standards.

Education

Bachelor of Science - Psychology

University of Central Missouri
Warrensburg, MO
05-2003

Skills

  • Employee training
  • Project management
  • Customer service
  • Regulatory compliance
  • Conflict resolution
  • Time management
  • Professionalism
  • Multitasking capacity
  • Negotiation and conflict resolution
  • Active listening
  • Effective communication
  • Staff training
  • Clear communication
  • Relationship building
  • Decision-making
  • Reporting and documenting
  • Schedule oversight
  • Idea development and brainstorming
  • Written communication
  • Scheduling and coordinating
  • Task delegation
  • Attention to detail
  • Adaptability and flexibility
  • Crisis management
  • Problem-solving abilities
  • Task prioritization

Timeline

Professional Manager

Grand River Residential Services LLC
04.2015 - Current

Bachelor of Science - Psychology

University of Central Missouri
Trisha Zieber