Trisha D. Fleener
West Des Moines,IA
Summary
Job Type: Permanent Work Schedule: Full-Time
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Dedicated customer service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
Work History
Housing Management Specialist
Department Of Defense
10.2020 - 06.2022
- Housing Inspector Certified -Family Housing Area Manager- Responsible for area of assignment and assisting Facilities Managemnt
- Technical advisor to Facilities Management on matters of family housing maintenance, repair, improvement, minor construction, structural, electrical and plumbing repairs
- Performs periodic/scheduled surveys, audits, reviews, studies, inspections, and participates in the formulation of planning efforts
- Documents contractor performance, compliance with the contract plans and specifications, contract inspection and administration of the contracts
- Performs daily inspections, overseas inventory control and management
- Reviews service calls for routine to emergency nature and is responsible for follow-up inspections
- Responsible for performing make-ready (Maintenance Quality Assurance Inspection), Change of Occupancy Inspection (COM), Pre-Termination Inspections, Termination Inspections, Resident Requested Inspections, and grounds maintenance inspection
- Assist with housing unit assignments
- Knowledge and understanding of Department of Navy Housing policies and procedures as well as safety, security, sanitation, planning, budgeting, scheduling, coordination and managing resources for efficient operations.
- Collected, arranged and input information into database system.
- Generated reports detailing findings and recommendations.
- Educated staff on organizational mission and goals to help employees achieve success.
- Developed and updated tracking spreadsheets.
- Frequently inspected production area to verify proper equipment operation.
Housing Manager
US Navy NAS Key West
07.2015 - 11.2020
- Responsible for a 756 housing area units and acts as the initial contact for a military and civilian family requesting housing
- Provide information and counseling to military personnel and their families seeking PPV on-base housing, and for providing off-base housing referral services
- Process customer's application and interview military personnel of all ranks, and/or dependents, seeking housing assistance on or off base
- Utilize the Enterprise Military Housing, Online management and maintain files of old management reports
- Provides detailed off-base information covering restricted facilities, geographic locations and local communities' facilities and schools
- Performs a full range of supervision to include training, planning, work direction and administration for the facilities management staff
- Ensure assignments were carried out in accordance with established policies and procedures through inspection of facilities
- Demonstrates proper work methods, inspects work and rooms to ensure that all instructions, procedures and deadlines were met
- Reports the status of work in progress and any causes for delay to management
- Manages and maintains preferred referral lists for PPV Housing -Reviews orders to determine applicant's eligibility for housing -Counsels personnel concerning standards of conduct, tenant's rights and responsibilities
- Collateral Duties: Responsible for Monitoring Matrix, Work Orders, Off Base Housing Referrals / Inspections, Assisting PPV Partner with Inspections, conducts RPP Inspections, BAH Representative, Building Manager
- Following up with each Customer, documenting responses, and closing out the ticket once the customer is pleased with their service
- Providing all documentation to the customer as well as the ppv partner.
Unaccompanied Housing Manager
US Navy, JEB Little Creek/ Fort
01.2014 - 07.2015
- Hours per week: 40
- Leading Petty Officer Unaccompanied Housing -Leading Petty Officer of a department of 45 personnel
- Exercises supervisory personnel management responsibilities
- Advises and provides counsel to employees regarding policies, procedures, and directives of management
- Served as the advisor for the overall program management of the Family Housing and Unaccompanied Housing
- Responsible for direct, on-site, management administration and implementation of projects, facilities, or complexes, in support of the housing management programs
- Maintenance Supervisor and all program lead
- Maintained the Geo-Bachelor Program with over 89 residents in the program
- Determine availability, assigns rooms to residents, issues key card, and confirm eligibility
- Established the first Newsletter for Unaccompanied Housing
- Key Control Custodian, Building Maintenance Manager, and Liaison for UH.
- Conducted home and apartment inspections to identify safety issues and needed repairs.
Culinary Specialist
US Navy ACU 2
08.2011 - 01.2014
- Hours per week: 40
- Cook on Watch
- Operate and Manage Navy messes, afloat and ashore, established to subsist Naval personnel
- Estimate quantities and types of food items required; assisted the Supple Officer in ordering and stowage of subsistence items and procurement of equipment and mess gear; checked delivery for quantity and assisted medical personnel inspect for quality
- Prepared menus; prepared, and served meals; maintain food service spaces and associated equipment in a clean and sanitary condition, including storerooms and refrigerated spaces, maintain records of financial transactions, and submit required reports
- Maintain and trained in the Hazard Analysis Critical Control Point (HACCP) program compliance; has the ability to identify blood-borne pathogens exposure control procedures, insect, and pest infestations
- Deployed
Culinary Specialist
Oceana Base Galley
05.2010 - 08.2011
- Coordinates special food service events; makes menu change recommendations; identifies good nutritional content and healthy cooking techniques; inspects food handlers' personal hygiene, food service spaces, and equipment; determines amounts of purchase; conducts customer surveys; manages food production schedules; calculates food cost per unit; conducts inventory audits; plans storage withdrawals; operates computer system; prepares budgets; reviews financial transactions; makes food waste corrective action recommendations; manages insect and pest infestation prevention programs; validates food preparation worksheets and analyzes food service data.
- Established food preparation procedures and guidelines to promote meal consistency and quality.
- Took inventory of supplies and maintained accurate stock records to minimize losses and support supply ordering.
- Developed menus and meal plans which met personnel needs, utilizing available supplies and within budget restrictions.
- Planned menus and ordered various food stock to provide balanced and nutritious meals.
- Inspected deliveries for accuracy and safety.
- Maintained records and awareness of unique dietary restrictions or allergies of personnel, accommodating needs in meal preparation.
- Trained and managed kitchen personnel and supervised related culinary activity.
- Disciplined and dedicated to meeting high-quality standards.
- Developed and remained accountable for safety, quality, consistency and adherence to standards.
- Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
Culinary Specialist
US Navy, USS Lwo Jima
05.2009 - 05.2010
- Hours per week: 40
- Cook
- Set up and break down of serving lines, steam tables, dining rooms and dish room operations
- Monitored serving line food temperature; portions individual servings; replenished condiments, food, and beverages; calculated recipe conversions, carved meats; coordinated special food service events
- Performed basic seamanship functions aboard a ship that involved line or wire rigging used to secure the ship to a pier, mooring, or anchoring, able to identify functions of navigation and shipboard equipment; lowers, raises, and launches lifesaving equipment.
Education
Master's Degree - Human Resources Management
Southern New Hampshire University
Manchester, NH08.2022
Bachelor's Degree - Business Admin with Con in HR
Southern New Hampshire University
Manchester, NH12.2020
Associate's Degree - Business Administration
Southern New Hampshire University
Manchester, NH11.2019
High School -
Lafayette High School
Lafayette, GA05.2008
Skills
- Improvement Plans
- Monthly Inventory
- Project Requirements
- Operational Procedures
- Accounting Softwares
- Meeting Support
- Customer Inquiries
- Management Training
- Accounting Procedures
- Client Correspondence
- Order Fulfillment
- Detailed Meeting Minutes
- Customer Support
- Project Management
- Office Support
- New Hire Orientation
- Status Updates
- Management Support
- Administrative Support
- Employee Engagement
- Microsoft Excel
- Customer Experience
- Operational Efficiency
- Creative Solutions
- Conflict Resolution Tactics
- Strategy Development
- Microsoft PowerPoint
- Government Regulations
- Calendar Management
- Volunteer Relations
- Standard Operating Procedures Understanding
- Operational Planning
- Quality Control Standards
- Office Organization
- Human Resources Department Processes
- Professional Development
Timeline
Housing Management Specialist
Department Of Defense
10.2020 - 06.2022
Housing Manager
US Navy NAS Key West
07.2015 - 11.2020
Unaccompanied Housing Manager
US Navy, JEB Little Creek/ Fort
01.2014 - 07.2015
Culinary Specialist
US Navy ACU 2
08.2011 - 01.2014
Culinary Specialist
Oceana Base Galley
05.2010 - 08.2011
Culinary Specialist
US Navy, USS Lwo Jima
05.2009 - 05.2010
Master's Degree - Human Resources Management
Southern New Hampshire University
Bachelor's Degree - Business Admin with Con in HR
Southern New Hampshire University
Associate's Degree - Business Administration
Southern New Hampshire University
High School -
Lafayette High School
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