Patricia White
Mount Dora,FL
Summary
Talented Client Care Specialist bringing a collaborative and growth-driven approach. Ambitious sales and service professional with strengths in time management, communication and negotiation.
Overview
11
11
years of professional experience
Work History
Client Care Coordinator
EDC Services
Altamonte Springs, FL
08.2021 - Current
- Establish and cultivate appropriate rapport with service contractors in order to achieve customer expectations while minimizing customer costs.
- Connect with customers and build appropriate rapport to have a thorough understanding of needs, expectations and requirements in order to achieve customer goals and service level agreements.
- Manage and maintained client records, updating with time sensitive information.
- Facilitate best outcome for both the customer and vendors.
- Create and Submit Proposals/invoices to customers for review and approval
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Answered customer questions via telephone and email.
- Interacted with team members across departments to research and resolve customer issues.
Customer Service Representative - Remote
Spherion
Mount Dora, FL
02.2021 - 08.2021
- Assist claimants with aspects of their unemployment claims for the state of Connecticut
- Verify claimant information, according to policy to assist with certifying pay weeks
- Provide updates regarding the status of their unemployment claims
- Document all calls with in the system, ad heir to privacy standards.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Engagement Specialist - Remote
Hotwire Communications Ltd
Mount Dora, Florida
07.2020 - 02.2021
- Serve as primary support liaison between Hotwire Communications and our residential customers
- Promote and maintain a high quality, professional service-oriented image among customers
- Responsible for providing technical telephone, IPTV, and Internet support to customers and answer complex questions on function and usage of product
- Work with customers to identify needs and to determine the appropriate action
- Use investigative skills to ascertain the nature of the caller’s concerns and develop an action plan to resolve issues
- Direct unsolved technical issues to appropriate departments and personnel.
- Complied with corporate policies and promoted and followed company initiatives.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Exhibited high energy and professionalism when dealing with clients and staff.
Quality Assurance Representative
Acorn Stairlifts, Inc
Orlando, Florida
02.2018 - 04.2020
- Review and qualify orders that are public accessible prior to the permit application process
- Drafted performance and quality assurance reports and presented findings at weekly and monthly quality meetings.
- Inspected, verified and documented quantifiable characteristics of finished goods by comparing against customer specifications and company quality standards.
Service Coordinator
K&K Electric, Inc
Sanford, Florida
09.2017 - 02.2018
- Receive and respond to service requests document all interactions with customers and service centers
- Receive, properly name and file technicians’ service pictures and supporting documentation of the service call.
- Receive, enter and file sales acknowledgements and shipment notifications for purchased invintory.
- Assist in the dispatching technicians.
- Confirm technicians’ paperwork is complete and correct prior to forwarding paper work to billing department.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
Customer Service Representative
Vixxo
Orlando, Florida
09.2014 - 09.2017
- Establish and cultivate appropriate rapport with service contractors in order to achieve customer expectations while minimizing customer costs
- Connect with customers and build appropriate rapport to have a thorough understanding of needs, expectations and requirements in order to achieve customer goals and service level agreements
- Provide effective and proactive communication to customer regarding status of services and time estimations
- Made the "Mobile Ninja" for the Orlando 7-Eleven service center, provided support to providers who are mobile complaint, by providing training, updates, and technical support when needed.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Hostess
Loews Hotels & Co
Orlando, Florida
04.2014 - 09.2014
- Greet and assist all guests at the front to achieve great customer satisfaction, quality service and comply with policies and procedures while meeting and exceeding all expectations
- Ensure that each guest is attended to in a timely and courteous manner
- Planning floor plans and maintaining the flow of the restaurant.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Informed servers of newly seated parties for speedy service.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
Cook
Spring Foods
Lake Buena Vista, Florida
12.2012 - 03.2014
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Transitioned between breakfast and lunch service.
Sales Associate
Patricia White, Bluegreen Vacations
Orlando, Florida
02.2011 - 08.2012
- Qualified client’s, achieved 75% - 80% closing ratio in my first year; Accomplished $35K revenue each month/Avg
- Ranked #3 with the highest revenue in the month of April 2011
- Surpassed my annual sales goal of $100K in sales from April– August 2012
- Generated over 20 plus leads & referrals monthly
- Provided positive first impressions to welcome existing, new and potential customers.
- Solved customer challenges by offering relevant products and services.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
High School Diploma -
Heritage Christian High School
Anaheim, California 1999
Skills
- Leisure Travel
- Travel Management
- Unemployment Claims
- Quality Assurance
- Microsoft Office
- Document Management
- Information Updates
- Customer Relationship Management (CRM)
- Technical Support
- Culinary Skills
- Customer Data Confidentiality
- Call Documentation
- Customer Inquiry Response
Additional Information
- Honors & Awards , Employee of the Month - Bluegreen Vacations May 2012 Patricia White - page 4
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Client Care Coordinator
EDC Services
08.2021 - Current
Customer Service Representative - Remote
Spherion
02.2021 - 08.2021
Customer Engagement Specialist - Remote
Hotwire Communications Ltd
07.2020 - 02.2021
Quality Assurance Representative
Acorn Stairlifts, Inc
02.2018 - 04.2020
Service Coordinator
K&K Electric, Inc
09.2017 - 02.2018
Customer Service Representative
Vixxo
09.2014 - 09.2017
Hostess
Loews Hotels & Co
04.2014 - 09.2014
Cook
Spring Foods
12.2012 - 03.2014
Sales Associate
Patricia White, Bluegreen Vacations
02.2011 - 08.2012
High School Diploma -
Heritage Christian High School
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