TRISHA KATE B. DE CASTRO
Cebu City,Philippines
Summary
Experienced Content Moderator with a strong track record at Alorica Philippines, Inc., ensuring strict compliance with platform guidelines and community standards. Former Billing Implementation Specialist at MedSpecialized, Inc., with solid experience in training and client onboarding, client communication, and medical billing. Served as Sangguniang Kabataan Chairperson (2018–2023) and SKF LEC Auditor, demonstrating leadership in local governance, youth development, financial oversight, and community-based project management. Skilled in civic engagement, public service, and coordinating with government units and organizations. Proficient in MS Excel, Word, PowerPoint, and general computer literacy. Fluent in English with multilingual abilities. Known for strong attention to detail, critical analysis, ethical judgment, and people-focused leadership.
To apply my combined experience in content moderation, administrative support, financial processing, and local governance to a role in public service. With a background in medical billing, youth leadership, and community engagement, I aim to contribute to a team focused on efficient operations, transparent service, and positive impact for constituents — particularly in a local government setting such as Cebu City Hall.
Overview
7
7
years of professional experience
Work History
Content Moderator
Alorica Philippines, Inc.
Cebu City, Cebu, Philippines
01.2024 - 06.2025
- Moderate user-generated contents on TikTok North America, including static images and audio clips, ensuring compliance with platform guidelines and community standards
- Collaborate with the Quality Assurance (QA) team to address inconsistencies and review moderation decisions
- Manage appeals and rectified moderation errors based on feedback from QA, maintaining a high standard of content accuracy and consistency
- Manage high volumes of content under tight deadlines, prioritizing tasks based on severity and impact.
Sangguniang Kabataan Chairperson
Barangay Pahina Central
Cebu City
06.2018 - 11.2023
- Led the Sangguniang Kabataan council, presiding over meetings and ensuring effective planning and execution of youth development programs
- Served as an ex-officio member of the Sangguniang Barangay, participating in local legislative processes and contributing to barangay governance and decision-making
- Prepared resolutions, reports, and proposals, ensuring alignment with barangay and city-wide development goals
- Managed SK funds, handled procurement, budgeting, and liquidation in accordance with RA 10742 and COA guidelines, promoting transparency and accountability
- Coordinated with barangay officials, city departments, and external organizations to implement projects on education, health, sports, and environmental sustainability
- Organized community events and youth leadership programs, mobilizing volunteers and fostering civic engagement among the youth
- Submitted annual accomplishment reports and financial statements to relevant offices, ensuring compliance with government reporting standards
- Acted as a liaison between the youth sector and government units, advocating for policies and services that addressed the needs of young constituents.
SK Federation Local Executive Committee Auditor
SKF Cebu City
Cebu City
06.2018 - 11.2023
- Elected as Auditor of the SK Federation Local Executive Committee (LEC), representing SK Chairpersons across various barangays within the city/municipality
- Reviewed and monitored the proper use of federation funds, ensuring accurate and transparent financial reporting in line with government accounting rules and regulations
- Participated in planning, budgeting, and implementation of federation-wide programs, seminars, and activities that supported youth development
- Collaborated with the SK Federation President and fellow LEC officers in crafting policies, resolutions, and annual work plans aligned with the Local Youth Development Plan
- Assisted in preparing financial and accomplishment reports for submission to the Local Youth Development Office (LYDO), Department of the Interior and Local Government (DILG), and COA
- Coordinated with other SK officers from different barangays to facilitate inter-barangay projects, capacity-building training, and city-wide youth initiatives
- Helped ensure compliance with RA 10742 (SK Reform Act) at the federation level and promoted transparency and good governance among youth leaders
Billing Implementation Specialist
Medspecialized, Inc.
Cebu City, Cebu, Philippines
03.2019 - 03.2021
- Conducted comprehensive training sessions for clients on effectively utilizing company software, including scheduling of sessions to ensure a structured and efficient onboarding process
- Provided prompt and professional support to address client inquiries and concerns
- Communicated with insurance companies to facilitate claims processing and issue resolution
- Diagnosed and resolved software-related concerns to enhance user experience and efficiency
Education
J.D. - Juris Doctor Non-Thesis
University of San Carlos
Cebu CityBachelor of Science - Management Accounting
University of San Carlos
Cebu City, Cebu, Philippines12-2018
Secondary Education -
Cebu Mary Immaculate College
Cebu City, Cebu, Philippines03-2015
Primary Education -
Cebu Mary Immaculate College
Cebu City, Cebu, Philippines03-2011
Skills
- Leadership & Public Service: Demonstrated strong leadership as Sangguniang Kabataan Chairperson and SKF LEC Auditor, managing youth development programs, presiding over council sessions, and representing the youth sector in barangay and city-level governance
- Project Management & Community Engagement: Planned and implemented community-based initiatives on education, health, and civic engagement, mobilizing volunteers and coordinating with government agencies and local organizations
- Content Moderation: Adheres strictly to established guidelines, ensuring content is appropriately reviewed, flagged, and managed in a timely manner
- Training & Client Onboarding: Experienced in conducting training sessions and guiding clients in software usage
- Client Communication & Relationship Management: Skilled in engaging with clients, addressing concerns, and building strong professional relationships
- Critical Analysis & Ethical Judgment: Able to assess complex situations, evaluate options, and make sound, principle-based decisions
- Multilingual & Fluent in English: Strong verbal and written communication skills in English and other languages
- Technical Proficiency: Proficient in MS Excel, Word, PowerPoint, and general computer literacy
- Medical Billing Expertise: Background in handling medical billing processes, insurance claims, and related documentation
Hobbies and Interests
- Community Leadership and Youth Empowerment
- Volunteering and Public Service
- Public Speaking and Communication
- Reading and Personal Development
- Music and Singing
Character Reference
Hon. Atty. Sisinio "Bebs" M. Andales
Barangay Chairperson
Barangay Pahina Central
Atty. Christine Claire A. Bontuyan
Former SK Chairperson
Brgy. Talamban
09171938917
Angelie Dall Relatado
Alorica Philippines, Inc.
Team Manager
09922890446
Aiza Marie Bonghanoy
JMAK Trading and Services
Proprietor
09190877386
Timeline
Content Moderator
Alorica Philippines, Inc.
01.2024 - 06.2025
Billing Implementation Specialist
Medspecialized, Inc.
03.2019 - 03.2021
Sangguniang Kabataan Chairperson
Barangay Pahina Central
06.2018 - 11.2023
SK Federation Local Executive Committee Auditor
SKF Cebu City
06.2018 - 11.2023
J.D. - Juris Doctor Non-Thesis
University of San Carlos
Bachelor of Science - Management Accounting
University of San Carlos
Secondary Education -
Cebu Mary Immaculate College
Primary Education -
Cebu Mary Immaculate College
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