Trisha-kay Whyte
Hartford
Summary
Dynamic and results-oriented professional with extensive experience in hospitality and customer service roles, including a notable position at Teleperformance Ja. Demonstrated expertise in complex problem-solving and conflict resolution, enhancing customer satisfaction and operational efficiency. Skilled in leveraging customer feedback for strategic planning, achieving significant improvements in service delivery and team performance.
Overview
13
13
years of professional experience
Work History
Manager
Lounge Zero Restaurant and Lounge
05.2022 - 07.2023
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
Reservations Agent
Teleperformance Ja.
01.2018 - 02.2022
- Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.
- Developed strong relationships with travel agents and corporate clients, leading to increased referral business and repeat bookings.
- Provided customers with information about availability and pricing.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Processed payments securely while adhering to strict confidentiality guidelines regarding personal financial information.
- Utilized advanced reservation software systems effectively to manage bookings, track availability, and update guest records accurately.
- Provided outstanding customer service by addressing client inquiries and resolving issues professionally and courteously.
Front Desk Agent
Royal Decameron Jamaica
01.2016 - 01.2018
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
Front Desk Agent
Holiday Inn Hotel Sandton
12.2012 - 01.2016
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Maintained clean and organized front desk areas to uphold polished company image.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
- Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Ensured compliance with hotel policies and procedures while addressing any discrepancies in a timely manner.
Customer Service Representative
Global Services
01.2011 - 09.2011
- Increased team productivity with effective communication and collaboration strategies.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
Education
Business
Manchester High
Manchester (Jamaica)07.2008
Skills
- Complex Problem-solving
- Conflict resolution
- Customer service
- Time management
- Decision-making
Timeline
Manager
Lounge Zero Restaurant and Lounge
05.2022 - 07.2023
Reservations Agent
Teleperformance Ja.
01.2018 - 02.2022
Front Desk Agent
Royal Decameron Jamaica
01.2016 - 01.2018
Front Desk Agent
Holiday Inn Hotel Sandton
12.2012 - 01.2016
Customer Service Representative
Global Services
01.2011 - 09.2011
Business
Manchester High
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