TRISHALANA HEYWOOD-GIERHART
Human Service
Ogden,UT
Summary
Equipped with strong problem-solving abilities, a willingness to learn, and excellent communication skills, ready to contribute to team success and achieve positive results. Poised to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Experience in coordinating processing activities to ensure smooth operations and efficiency, developed strong organizational skills and attention to detail, enabling maintenance of high standards and accuracy. Knowledge of workflow management and procedural compliance further enhances ability to contribute effectively.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Admission Processing Coordinator
Nightingale College
01.2022 - Current
- Processes testing ticket requests for all incoming prelicensure applicants and determines appropriate exam pathways.
- Monitors scheduled appointments to minimize no-shows and technical issues, schedules appointments, and enforces testing goals with each learner through proactive outreach.
- Supports resolution in testing technical issues, including troubleshooting, escalations, and proctoring.
- Analyzes exam results to determine appropriate placement, documents, and reports on all exam results in Nexus systems and to appropriate parties.
- Coordinates virtual tutoring for entrance exams as needed.
- Creates, updates, and monitors multiple tracking systems for demographic, program, and testing information.
- Recorded all learner correspondents, updating and maintaining learner records and related notes in the learner and customer relation management systems accurately and in real time.
- Collects all required documentation for new learner enrollment to complete an application file and tracks applicant progress by updating and maintaining required tracking.
- Reviews all the necessary documentation for new learner enrollment and resolves conflicting information in electronic files, ensuring accreditation and compliance standards are met.
- Provides a daily activity report.
- Collaborates cross-functionally, including facilitating 1:1s, to ensure all enrollment processes are handled seamlessly to achieve a successful enrollment.
- Identifies and makes recommendations on areas of improvement in processes or policies.
- Identifies, develops, and delivers training content to other collaborators within the function.
- Assists in additional functional projects as they arise.
- Working knowledge of federal regulations such as Family Education Rights and Privacy Act (FERPA), and Americans with Disabilities Act (ADA) as it relates to student accommodation.
- Proficient computer skills in the use of word processing, spreadsheet, database, electronic mail, and internet applications, preferably of Microsoft Office Suite software.
- Knowledge of student risk factors, and ability to assess and provide high level reports during team meetings.
- Problem solving and analysis skills, and ability to create action plans that fall within the scope of the role and established guidelines.
- Ability to use resources as required to perform the daily expectations of serving students.
- Interpersonal skills and ability to build relationships quickly through phone, email and texting tools.
- Ability to adapt quickly to changing work priorities, set priorities, meet deadlines, be flexible, and work well under pressure.
- Strong verbal and written communication skills and ability to communicate effectively to a diverse audience with emphasis on active listening and constructive support.
- Organizational skills and ability to work well with detailed information/data with strong attention to detail and accuracy.
- Ability to be self-motivated, enthusiastic, personable, assertive, dependable, and work independently and as a member of a team.
Assistant Caseworker (DCFS)
Christmas Box House
11.2023 - 01.2024
- Company Overview: The Christmas Box House, Division of Child & Family Services (DCFS)
- Assistant Caseworkers are responsible for ensuring the safety and security of the youth, building, and state property while they perform their daily job duties.
- Under close supervision, assists professional social work staff by providing support with direct client services, including case documentation (opening/closing cases, intake records, investigation summaries, case histories, activity logs, risk assessments, social summaries, needs assessments, service plans, correspondence, etc.), and transportation of clients and completing and staying current on all mandatory training and demonstrating competency in safety, security, and supervision procedures for the program, which includes emergency response.
- The Christmas Box House, Division of Child & Family Services (DCFS)
Non-Profit Executive Director
Seldovia Community Preschool
01.2021 - 01.2022
- Manage preschool operations, ensure compliance with all State of Alaska licensing standards and Kenai Peninsula Borough School District requirements per the Memorandum of Agreement, and provide children and staff appropriate safety, supervision, protection, and guidance.
- Supervising and meeting regularly with staff.
- Setting and maintaining an operational budget and assisting in writing grants.
- Supporting families with identifying resources and offering administrative assistance when needed/required.
- Must have the skills to work with children, families, community agencies, and the Board of Directors.
- Ability to manage work time well, prioritize, and meet deadlines.
- Must always maintain confidentiality of family and child information.
- Self-motivated in increasing knowledge and skills by attending training, workshops, and conferences, reading literature on early childhood development, assisting and attending public events sponsored by Seldovia Community Preschool, fundraising for the preschool, and attending regular Board meetings.
Food Service and Nutrition Manager
Kenai Peninsula School District
09.2020 - 03.2021
- Requires knowledge and demonstrated skill in organizing work and following instructions.
- Knowledge and demonstrated skill in quantity food production, safety, and sanitation.
- A knowledge of food and supply ordering.
- An understanding of the school lunch accountability regulations and sales and cash control procedures.
- Demonstrated skill in preparing accurate written reports and records and performing bank transactions.
- Physical ability to lift cases of food/supplies, pots, and pans.
- A working knowledge of sanitation and basic cleaning methods.
- Willingness and flexibility to adapt readily to change and perform various job-related duties as required.
- This position must be able to work with multiple personalities in many different food service situations and willingness, patience, and skill in directing, supervising, and interacting with students and food service employees.
Composite Bonder Technician 2
Northrop Grumman
05.2018 - 03.2020
- Attention to detail, top focus on quality.
- Excellent people skills, dynamic and challenging, requiring ingenuity, collaboration, and an insatiable drive to make the impossible possible.
- Read and interpret blueprints.
- Lay out articles, cut parts or materials to size, and apply liquid or solid bonding agents—understanding ply orientations and vacuum bagging processes.
- Operate autoclave, hydraulic presses, and ovens to complete the bonding cycle.
- Control conditions of heat, pressure, and timing by setting and operating various controls according to the specifications for the materials and the bonding agent being used and sands, burrs, and smooth over areas, applying sealing resins to cut or exposed edges.
- Monitors and verifies the quality of the finished product.
- Completes repairs on composite, metal, or laminate bonded products using inspection and rework instructions.
Education
Master of Arts - Human Services
Purdue University
West Lafayette, IN12-2025
Bachelor's - Human Service
Rasmussen University
Bloomington, MN01.2023
Associate - Human Service
Rasmussen University
Bloomington, MN01.2021
Certified Nursing Assistant -
Ogden/Weber Community College
01.2018
Skills
- Integrity
- Dependability
- Effective communication
- Open-mindedness
- Creativity
- Independent worker
- Grant writing
- Non-profit fundraising
- Project management
- Computer Troubleshooting
- Accounting
- Patient care
- Macro/Microeconomics
- Database management
- Workflow coordination
- Document management
- Deadline management
- Software knowledge
- Cross-functional support
- Teamwork
- Compliance awareness
- Teamwork and collaboration
- Customer service
- Problem-solving abilities
- Time management
- Multitasking
- Adaptability and flexibility
- Self motivation
- Data entry
- Decision-making
- Team collaboration
- Handling complaints
- Verbal and written communication
- Active listening
- Reliability
- Professionalism
- Interpersonal skills
- Documentation and control
- Support services
- Risk assessment
Accomplishments
Actively involved in community non-profit initiatives, providing leadership and support to various programs to improve community welfare and engagement, increasing program participation by 20%. Managed a grant budget of $143,000, ensuring effective allocation and utilization of resources, achieving a 100% compliance rate.
Certification
- Aegis Certification, 05/01/24
- PennState Extension, Health, and Safety Basics Certification
- Accuplacer Certificate of Test Administration
- Alaska System for Early Education Development (SEED) Practitioner Level 09
- Equity, Diversity, and Inclusion Certificate of Completion
- Alaska Commercial Sexual Exploitation of Children Certificate
- Pain Management, Opioid Use, and Addiction in Alaska
- Ogden-Weber Technical College Nursing Assistant
- Mandatory Child Abuse Reporter Training Certificate
Awards
- Honor Roll, 09/01/20
- Dean's List, 03/01/21
- Dean's List, 01/01/22
- Dean's List, 03/2023 through 12/2024
Groups
- Building Community Committee member at Nightingale College, Helping students with a strong sense of belonging at their institutions.
- Vice-president of Hearle House, Hearle House, 04/01/20, 12/01/23, 907-399-1151, Seldovia, Alaska, Treat and educate children and their families affected by prenatal alcohol, drugs, adoption issues, or childhood traumatic events.
- Board Member of The Women's Retreat House, The Women's Retreat House, 02/01/22, 10/01/22, 340 West 2550 North, Pleasant View, Utah, 84414, Helping women work the 12-step program in a supportive environment.
Awarded Nightingale Admision Flame Forward 2024
Awards and Honors
- Nightingale College Admission Flame Forward Award (2024). Recognized for exceptional academic performance, leadership, and community involvement.
Selected from a competitive pool of applicants for demonstrating outstanding potential and commitment to the nursing profession.
Timeline
Assistant Caseworker (DCFS)
Christmas Box House
11.2023 - 01.2024
Admission Processing Coordinator
Nightingale College
01.2022 - Current
Non-Profit Executive Director
Seldovia Community Preschool
01.2021 - 01.2022
Food Service and Nutrition Manager
Kenai Peninsula School District
09.2020 - 03.2021
Composite Bonder Technician 2
Northrop Grumman
05.2018 - 03.2020
Bachelor's - Human Service
Rasmussen University
Certified Nursing Assistant -
Ogden/Weber Community College
Master of Arts - Human Services
Purdue University
Associate - Human Service
Rasmussen University
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