Trisha Mae Arañez
Green Lake,WI
Summary
Dynamic leader with a proven track record at Heidel House Hotel & Conference Center, excelling in guest experience management and staff training. Spearheaded banquet operations, enhancing event execution and guest satisfaction. Skilled in team management and multitasking, consistently delivering exceptional service while fostering a culture of excellence and efficiency. Offering strong organizational and leadership skills, combined with genuine eagerness to learn and grow in event management. Brings solid understanding of customer service and event coordination, with ability to quickly adapt and implement effective solutions.
Overview
2
2
years of professional experience
Work History
Banquet Manager
Heidel House Hotel & Conference Center
05.2024 - Current
- Oversaw timeliness and quality of food delivery at high-volume events.
- Delegated tasks to staff members to maximize production under tight deadlines.
- Enhanced banquet operations by streamlining communication between kitchen and service staff.
- Conducted post-event evaluations to assess performance and identify areas for improvement.
- Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
- Ensured timely preparation of food and beverage stations, resulting in smooth event execution.
- Oversaw scheduling of banquet staff while maintaining optimal staffing levels during peak seasons without compromising on quality service delivery.
- Developed comprehensive training programs for staff to improve service quality and efficiency.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Trained and scheduled staff to maintain adequate coverage for successful operations.
- Increased guest satisfaction by anticipating needs and providing exceptional service during events.
Restaurant Server
Heidel House Hotel & Conference Center
03.2023 - 09.2023
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Bussed and reset tables to keep dining room and work areas clean.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Served food and beverages promptly with focused attention to customer needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Cultivated warm relationships with regular customers.
Front Desk Agent
Heidel House Hotel & Conference Center
09.2022 - 03.2023
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Enforced policies and procedures to increase efficiency.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered customer telephone calls promptly and appropriately handled needs.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
Education
Bachelor of Science - International Travel And Tourism Management
Lyceum of The Philippines University Laguna
Laguna Philippines 07-2019
Skills
- Leadership qualities
- Team management
- Staff leadership
- Guest experience management
- Staff training
- Schedule coordination
- Weddings background
- Banquet setup
Timeline
Banquet Manager
Heidel House Hotel & Conference Center
05.2024 - Current
Restaurant Server
Heidel House Hotel & Conference Center
03.2023 - 09.2023
Front Desk Agent
Heidel House Hotel & Conference Center
09.2022 - 03.2023
Bachelor of Science - International Travel And Tourism Management
Lyceum of The Philippines University Laguna
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