Trisha Mae Cadiz
Bradenton,FL
Summary
Successful Hospitality management personnel with more than 5 years of proven experience in customer service. Recognized strengths include problem-solving, making good quality service and products to meet the guests satisfactions. Detail-oriented and passionate.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Counter Specialist
UCC Clockwork (ACC TOP FOOD VENTURA CORP.)
06.2021 - 07.2022
- Increased customer satisfaction by providing efficient and friendly service at the counter.
- Assisted customers with product selection, resulting in higher sales and repeat business.
- Maintained a clean and organized counter area, ensuring a pleasant environment for customers and co-workers.
- Provided expert product knowledge to assist customers in making informed decisions about their purchases.
- Maintained stock and replenished workstation products.
- Warmly welcomed customers upon approaching counter and placing orders.
- Recommended additional items to customers before completing orders and advising patrons of monetary totals.
- Contributed to inventory management, accurately tracking stock levels and ensuring availability of popular items.
- Mentored new team members on best practices for exceptional counter service, promoting a culture of continuous improvement.
- Making good quality products such as Hot and Cold Drinks and desserts.
Store Manager
BREADTALK (FLOUR INC.)
11.2019 - 06.2021
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Management Trainee
BREADTALK (333 FOODS INC.)
12.2018 - 10.2019
- Improved management skills by participating in rigorous training programs and workshops.
- Enhanced team performance by implementing effective communication strategies within the group.
- Developed problem-solving abilities through hands-on experience with real-life business scenarios.
- Strengthened leadership skills by overseeing projects and guiding team members towards successful outcomes.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement and professional development.
- Analyzed sales data for accurate forecasting, enabling proactive adjustments to strategy as needed for maximum revenue generation.
- Maintained high-quality standards in all aspects of work, ensuring customer satisfaction at every touchpoint within the business journey.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
- Used company reports to analyze sales, gross profit and inventory activities.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Defined clear targets and objectives and communicated to other team members.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Barista
Kuppa And Roastery Café And Restaurant
03.2017 - 10.2018
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety..
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Participated in regular staff meetings to share feedback, discuss improvements, and stay informed about company updates.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Explained beverage preparation and offered samples to help customers choose ideal items.
Dining Crew Member
Bar 21 Restaurant
10.2016 - 11.2016
- Enhanced customer satisfaction by providing efficient and friendly table service.
- Maintained clean and sanitary dining areas for an enjoyable dining experience.
- Assisted in food preparation to ensure timely delivery of orders.
- Collaborated with kitchen staff, ensuring accuracy and promptness of customer orders.
- "ON JOB TRAINING" during I was in College.
Housekeeping Room Attendant
Ambassador In Paradise Resort
04.2016 - 05.2016
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- On job training during I was in College.
Education
Bachelor of Science - Hospitality Management
University of Saint La Salle
Bacolod City, Philippines03.2017
Skills
- Positive Attitude
- Time Management
- Performance Monitoring
- Attention to Detail
- Product Knowledge
- Customer Service
- Coffee Expertise
- Espresso Machine Operation
- Latte Art
- Up-Selling
- Inventory Management
- Friendly and Outgoing
- Team Player
- Safe Food Handling
- POS System Operation
- Multitasking
- Cleanliness
Affiliations
- Archery
- Fire Range
- Driving
Timeline
Counter Specialist
UCC Clockwork (ACC TOP FOOD VENTURA CORP.)
06.2021 - 07.2022
Store Manager
BREADTALK (FLOUR INC.)
11.2019 - 06.2021
Management Trainee
BREADTALK (333 FOODS INC.)
12.2018 - 10.2019
Barista
Kuppa And Roastery Café And Restaurant
03.2017 - 10.2018
Dining Crew Member
Bar 21 Restaurant
10.2016 - 11.2016
Housekeeping Room Attendant
Ambassador In Paradise Resort
04.2016 - 05.2016
Bachelor of Science - Hospitality Management
University of Saint La Salle
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