Trisha Marie G. Antonio
Puyallup,WA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Patient Care Coordinator
Light Dental Studios
04.2024 - Current
- Answered incoming calls and scheduled appointments.
- Greeted and assisted patients with check-in procedures.
- Developed and maintained courteous and effective working relationships.
- Learned and adapted quickly to new technology and software applications.
- Strengthened communication skills through regular interactions with others.
- Communicated with insurance companies to verify coverage and obtain authorizations for dental treatments and procedures.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proven ability to learn quickly and adapt to new situations.
- Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.
- Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
Tourism Operations Assistant
Local Government Unit Of Pudtol
08.2019 - 08.2022
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Expedited processing times through careful data entry and meticulous attention to detail in handling paperwork.
- Organized company events that fostered team building and improved overall morale among employees.
- Provided administrative support with accurate document preparation and data entry.
- Built personal relationships with guests to promote positive experiences.
- Checked tour vehicles for cleanliness, safety and functionality.
- Managed daily operations of the tourism office, maintaining high levels of efficiency and organization.
- Optimized budget allocation for maximum impact on marketing campaigns, event management, and staff training initiatives.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Assisted tour members with luggage, bags and maps while handling other helpful tasks.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
Education
Bachelor of Science - Tourism Management Major in Tour And Travel Mgmt
Mariano Marcos State University
City Of Batac, Ilocos Norte, Philippines06.2019
Skills
- Customer service
- Verbal and written communication
- Active listening
- Computer proficiency
- Call management
- Problem resolution
Accomplishments
- Positive review on our website from a patient.
Languages
English
Full Professional
Tagalog
Native or Bilingual
Korean
Elementary
Chinese (Mandarin)
Elementary
Timeline
Patient Care Coordinator
Light Dental Studios
04.2024 - Current
Tourism Operations Assistant
Local Government Unit Of Pudtol
08.2019 - 08.2022
Bachelor of Science - Tourism Management Major in Tour And Travel Mgmt
Mariano Marcos State University
Similar Profiles
NIcole ArmbrusterNIcole Armbruster
Operations Manager (remote) at Creative Light Studios, LLCOperations Manager (remote) at Creative Light Studios, LLC
Amelia SamAmelia Sam
Background Actor at Magenta Light StudiosBackground Actor at Magenta Light Studios
Clint GregoryClint Gregory
Cinematographer, Editor at Pilot Light StudiosCinematographer, Editor at Pilot Light Studios