Trisha Trinh
Las Vegas,NV
Summary
A dependable, self-motivated individual with 7+ years in costumer service, sales and Real Estate administration. Exceptionally organized, enthusiastic, and always assuring consumer and company standards. I pride myself in my professionalism and ability to meet corporate goals meanwhile multi-tasking daily tasks and procedures.
Overview
8
8
years of professional experience
Work History
Leasing Supervisor
Life Time Living
07.2023 - Current
- Leveraged digital marketing channels including social media, email campaigns, and online listings to maximize property exposure and attract potential tenants.
- Led a team of leasing agents to achieve high occupancy rates and maintain a low turnover percentage.
- Worked closely with management on budgeting matters related to leasing operations including forecasts of revenue projections based on occupancy levels.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing contracts.
- Assisted in recruiting top talent for the leasing team, contributing to a high-performing work environment.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Oversaw and assisted with all leads and closed contracts from start to finish.
Transaction Coordinator & Broker's Assistant
Sun Commercial Real Estate Merged Into LOGIC
11.2022 - 05.2023
- Processed real estate transactions from start to finish, smoothly communicated between clients, sales staff and title companies and drove on-time, smooth and stress-free closings.
- Delivered enthusiastic, efficient and multi-faceted administrative and computer support, particularly through production and underwriting processes.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Drove efficiency of transaction processing through effective partnering with financial and customer operations teams.
- Created and updated financial reports on frequent basis to present information to leadership teams.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Wrote purchase agreements, disclosures and other contractual documents, using DocuSign to obtain signatures and complete paperwork.
- Handled advertising and email marketing campaigns for listings to bring in qualified buyers.
- Organized and maintained systems to track leads coming from social media, website and other outlets.
- Supported team of commercial real estate brokers by preparing and updating marketing reports and managing databases.
- Coordinated travel arrangements and completed expense reports.
Leasing Agent
Logan Property Management
06.2022 - 11.2022
- Identified and maximized sales opportunities, and increased customer retention rates
- Worked to ensure a neat and attractive sales environment, and assisted in the setup of visual displays
- Brought forth excellent customer service skills and a commitment to customer satisfaction
- Helped to increase customer return rates by providing excellent customer service at all times
- Settled any customer disputes in a professional and pleasant manner
- Managed systems and databases for prospects, residents, and administration
- Pioneered implementation of new office procedures and processes.
Leasing Agent
Cushman & Wakefield
08.2021 - 04.2022
- Yardi and CRM competent
- Maintained relations with prospects and residents ensuring great costumer service
- Acquired new rental leads independently as well as from online inquiries
- Managed resident relations by staying on top of issues arising before, during, and after move-in dates
- Toured vacant ready units and model to prospects
- Managed resident files, leases, renewals and executed promptly
- Maintained resident relations and work orders for 840 units
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns
- Performed background, reference and credit checks as part of screening process of prospective tenants.
Salon Manager
True Nails & Spa
08.2016 - 03.2020
- Managed employees, scheduled shifts, determined and provided training needs, and conducted performance reviews
- Resolved problems, provided open communication, and recommended discipline and terminations
- Developed and optimized spa's sales, marketing, and promotional strategies
- Implemented and supervised maintenance and sanitation standards for equipment and instruments
- Addressed and resolved service and performance problems encountered by customers
- Inspected work areas to check cleanliness and identify any maintenance requirements
- Monitored industry to follow trends and identify opportunities for team to improve customer experiences and increase revenue.
Education
Associate of Arts - Graphic Design
Maricopa Community Colleges - Glendale Community College
Glendale, AZSkills
- Microsoft Excel & Office
- Ability to Multitask
- Ability to Work in a Team
- Highly organized and efficient
- Customer Service
- Sales
- Accounting Administration
- Market Condition Analysis
- QuickBooks
- Lead Generation
- Yardi, Entrata, Real Page & CRM Management
Timeline
Leasing Supervisor
Life Time Living
07.2023 - Current
Transaction Coordinator & Broker's Assistant
Sun Commercial Real Estate Merged Into LOGIC
11.2022 - 05.2023
Leasing Agent
Logan Property Management
06.2022 - 11.2022
Leasing Agent
Cushman & Wakefield
08.2021 - 04.2022
Salon Manager
True Nails & Spa
08.2016 - 03.2020
Associate of Arts - Graphic Design
Maricopa Community Colleges - Glendale Community College
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