TRISHAN WATSON
Jersey City,USA
Summary
Dedicated and reliable professional with a strong ability to adapt to challenging situations. Exceptional communication skills and a proven track record of performing well under pressure. Committed to maintaining high standards of excellence in all tasks, contributing positively to any work environment.
Authorized to work in the US for any employer.
Skilled Food and Beverage Supervisor with experience in managing restaurant operations, optimizing dining services, and improving customer satisfaction levels.
Possess strong leadership skills with the ability to train team members to ensure top-notch service delivery. Proven track record of implementing process improvements that enhance operational efficiency and profitability. Known for fostering positive work environments that encourage teamwork and optimal performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Food and Beverage Supervisor/ Operation Trainer
American Express Centurion Lounge
Atlanta, GA
12.2023 - Current
- Supervised execution of food and beverage tasks flawlessly.
- Directed proficient, diligent team committed to outstanding hospitality.
- Facilitated training sessions to streamline onboarding processes for hospitality staff.
- Resolved customer complaints promptly in a professional manner.
- Observed food safety and sanitation protocols to reduce germ spread.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Explained goals and expectations required of trainees.
- Conducted daily staff meetings to discuss work performance, customer service issues and operational concerns.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Ensured compliance with local health department regulations regarding food storage, rotation, temperature controls and sanitation standards.
- Executed hands-on preventive maintenance and repairs to keep equipment functional.
Independent Travel Agent
ARCHER TRAVEL SERVICE, INC.
Atlanta, GA
10.2023 - Current
- Executed superior guest relations over a decade of experience in the hospitality field.
- Implemented marketing strategies to attract new clients and retain existing ones.
- Coordinated travel arrangements, including flights, hotels, and car rentals, for diverse client base.
- Assisted customers in selecting suitable travel packages according to their individual needs and preferences.
- Fostered a positive and collaborative work environment, sharing travel tips and insights with colleagues.
- Analyzed customer feedback to improve service offerings and client satisfaction.
- Created customized vacation packages that incorporated flights, cruises, hotels and car rentals as required.
- Delivered comprehensive instruction on booking and reservation procedures.
- Assisted in the development of travel insurance policies to protect clients against unexpected events.
Hospitality/Meeting/Event Coordinator
Forrest Solutions
Atlanta, GA
01.2021 - 01.2024
- Maintained exceptional attention to detail while coordinating meetings and events.
- Managed over 80 successful meetings, events, and catering operations.
- Demonstrated methodical approach to ensure seamless workflow.
- Deliver exceptional experiences to clients and partners.
- Ensured effective communication between vendors and suppliers before, during and after the event.
- Developed and maintained event timelines, ensuring all tasks were completed on schedule.
- Provided on-site support during the day of the event including problem solving if necessary.
- Applied industry knowledge and personal expertise to customize meetings, conferences and conventions to specific standards.
- Assisted guests throughout the duration of an event by providing directions or answering questions about available amenities.
- Led site walk-through and meetings prior with staff to discuss checklists and delegate assignments.
- Resolved unexpected issues and emergencies during events, maintaining poise and ensuring participant satisfaction.
- Worked closely with audio visual technicians and other technical personnel in setting up equipment at the venue.
Maitre D'
STK Steakhouse
Georgia
08.2020 - 02.2022
- Executed essential duties in leading the front-of-house team.
- Supervised employees during shift changes to ensure closing tasks were completed properly.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Delegated work to staff, setting priorities and goals.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Organized special events such as wine tastings or holiday themed dinners.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Provided guest support across multiple company sites.
- Ensured exceptional guest experience and satisfaction.
- Trained new employees to perform duties.
Lead Hostess
Café Intermezzo
Atlanta, GA
11.2018 - 01.2022
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Kept track of attendance records for all hostesses on duty.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Performed opening and closing duties such as setting up tables, restocking supplies and cleaning work areas.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
Lead Hostess/Server
Loews Hotels & Co
Georgia
02.2016 - 05.2020
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Assigned tasks to other hostesses based on their skill level or experience.
- Provided assistance to other departments during peak hours if needed.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Communicated any issues or complaints to management in a timely manner.
- Provided seating arrangements for guests in accordance with occupancy regulations and customer preferences.
- Encouraged team members to provide exceptional customer service at all times.
- Coordinated dining room staff workflow to foster prompt and courteous service.
- Built positive relationships with other front-of-house and kitchen staff.
- Maintained high standards for quality and performance in all aspects of front-of-house management.
- Committed to maintaining high standards of guest satisfaction.
Education
Some College (No Degree) - English, Mathematics, Biology, Food&Nutrition, Social Studies, Business Administration
Greenland High School & Knox College
HannoverSkills
- Customer service
- Records maintenance
- Food presentation
- Waitress
- Serving experience
- Hostess
- Hospitality experience
- Food service
- Restaurant experience
- Coffee Experience
- Kitchen experience
- Cash handling
- Food production
- Food preparation
- Writing Skills
- Food handling
- Bartending
- Microsoft 365
- Office Management
- Event Planning
- Catering
- Restaurant management
- Allergen awareness
- Fine dining expertise
- Catering coordination
- Table service
- Banquet operations
- Food safety compliance
- Staff leadership
- Staff supervision
Certification
WPX Certified, 12/2023, This certification was given to me based upon my Excel leadership with client and relationship management.
Timeline
Food and Beverage Supervisor/ Operation Trainer
American Express Centurion Lounge
12.2023 - Current
Independent Travel Agent
ARCHER TRAVEL SERVICE, INC.
10.2023 - Current
Hospitality/Meeting/Event Coordinator
Forrest Solutions
01.2021 - 01.2024
Maitre D'
STK Steakhouse
08.2020 - 02.2022
Lead Hostess
Café Intermezzo
11.2018 - 01.2022
Lead Hostess/Server
Loews Hotels & Co
02.2016 - 05.2020
Some College (No Degree) - English, Mathematics, Biology, Food&Nutrition, Social Studies, Business Administration
Greenland High School & Knox College
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