Summary
Overview
Work History
Skills
Timeline
Generic

Trishana Browne

JERSEY CITY,NJ

Summary

Dedicated professional with extensive experience in animal care and clinical support within veterinary environments, adept at assisting with medical procedures and maintaining accurate patient records. Expertise in animal handling and client communication fosters seamless operations and exceptional care delivery. Proven ability to enhance customer interactions through effective conflict resolution, strong communication skills, and innovative problem-solving, ensuring high levels of satisfaction and loyalty. Recognized for reliability and a proactive approach, consistently focused on achieving organizational goals while adapting to evolving needs in a collaborative team setting.

Overview

6
6
years of professional experience

Work History

Veterinary Assistant/Client Care Coordinator

Bond Vet
03.2024 - Current
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
  • Supported veterinary team in diagnostic imaging procedures such as radiographs and ultrasounds for accurate diagnoses.
  • Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures..
  • Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.

Client Service Specialist/Veterinary Assistant

Downtown Veterinary Medical Hospitals
08.2022 - 02.2024
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Improved client relations through effective communication and education on pet health needs.
  • Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
  • Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.

Client Service Representative

West Chelsea Veterinary
01.2021 - 07.2022
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Scheduled annual checkup appointments, consultations, and surgery visits for various animals, including dogs and cats.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Answered owners' animal health questions and educated them on healthy animal care practices.
  • Entered data from pet records and office visits into a computer system using Cornerstone.

Veterinary Receptionist

Veterinary Care Group
09.2019 - 11.2020
  • Provided exemplary customer service to owners by answering animal health questions and educating them about positive animal care practices.
  • Maintained office and waiting room, keeping common areas clean and tidy.
  • Cleaned and disinfected exam areas, equipment, and kennels to prevent the spread of disease, control odors, and maintain a healthy environment.
  • Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
  • Scheduled annual checkup appointments, consultations and surgery visits for various animals, including dogs and cats.
  • Processed new patients and updated client records with key information using Cornerstone.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction, and sales numbers.
  • Spoke to customers regarding lodging, grooming, daycare services, and pricing and cross-sold additional items, including pet food, treats, and toys.
  • Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.

Skills

  • Exceptional communication skills
  • Quick learner
  • Team management
  • Animal Vaccinations
  • Lab Operations
  • Exceptional time management skills
  • MS Windows proficient
  • Computer literate
  • People-oriented
  • Motivated team player
  • Trained in Multiple Vet Software
  • Animal Restraining

Timeline

Veterinary Assistant/Client Care Coordinator

Bond Vet
03.2024 - Current

Client Service Specialist/Veterinary Assistant

Downtown Veterinary Medical Hospitals
08.2022 - 02.2024

Client Service Representative

West Chelsea Veterinary
01.2021 - 07.2022

Veterinary Receptionist

Veterinary Care Group
09.2019 - 11.2020

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Trishana Browne