Summary
Overview
Work History
Education
Skills
Timeline
Generic

Trishana Mitchell

Trenton,NJ

Summary

Banking professional with proven expertise in customer service and compliance management at The Bank of Princeton and Credit Union of New Jersey. Achievements include successful staff training initiatives and effective issue resolution, enhancing operational excellence. Proficient in cash handling and fostering team collaboration, resulting in increased customer satisfaction and operational efficiency. Committed to delivering positive and memorable experiences for all customers.

Overview

17
17
years of professional experience

Work History

Teller Manager

The Bank Of Princeton
Lawrenceville, New Jersey
10.2023 - Current
  • Supervised teller operations and maintained high service standards.
  • Trained and mentored staff on banking procedures and customer service skills.
  • Managed cash handling processes to ensure accuracy and security.
  • Resolved customer inquiries and issues with professionalism and care.
  • Created reports detailing transactions, deposits, withdrawals, and other banking activities for management review.
  • Oversaw daily actions of tellers, responded to escalated customer inquiries and assigned tasks to meet operational needs.
  • Reviewed customer account information for accuracy prior to processing transactions.
  • Monitored daily cash levels to ensure accurate balancing of accounts at the end of each day.
  • Reviewed and approved transactions above limits and authority levels of teller staff.
  • Performed regular audits of teller transaction records to identify discrepancies or errors.
  • Participated in local community events representing the bank's brand identity.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.

Customer Service Representative

Cenlar FSB
Ewing, NJ
10.2022 - 10.2023
  • Responded to customer inquiries regarding mortgage servicing and loan modifications.
  • Managed escalated issues by collaborating with internal departments for resolution.
  • Documented customer interactions accurately in the customer relationship management system.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.

Teller

Credit Union of New Jersey
Ewing, NJ
01.2019 - 10.2022
  • Processed member transactions efficiently and accurately at Credit Union of New Jersey.
  • Assisted members with account inquiries and provided exceptional customer service.
  • Managed cash drawers, ensuring accurate cash handling and reconciliation daily.
  • Promoted credit union products to enhance member engagement and satisfaction.
  • Operated banking software to record transactions and maintain account information.
  • Trained new tellers on procedures, policies, and customer interaction techniques.
  • Ensured compliance with regulatory requirements during all financial transactions conducted.
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Handled large volumes of currency quickly and accurately with minimal errors.

Head Cashier

The Home Depot
Ewing Township, NJ
09.2017 - 12.2020
  • Outgoing head cashier offering superb customer service.
  • Managed cash transactions and ensured accurate register balancing.
  • Led training sessions for new cashiers on company procedures.
  • Maintained a clean and organized checkout area for customer convenience.
  • Assisted customers with product inquiries and returns at the register.
  • Collaborated with team members to improve checkout efficiency during busy hours.
  • Monitored cash drawer levels and requested change as needed promptly.
  • Resolved customer complaints professionally to enhance service experience.
  • Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
  • Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.

Cashier

KJR Pharmacy
Kingston, St. Andrew Parish
11.2008 - 11.2014
  • Maintain confidentiality of customers' transactions.
  • Determine cash requirements for windows and order all necessary currency, coins.
  • Cash checks and process credit card advances for patrons.
  • Provide customers with information about pharmaceutical drugs.

Education

Certificate of Distinction - Food Preparation

Saunders Catering
Kingston Jamaica
07-2002

High School Diploma - Food and Nutrition

Yallahs High School
Kingston Jamaica
07-2001

Skills

  • Customer and personal banking
  • Banking software proficiency
  • Transaction processing
  • Compliance management
  • Staff training and development
  • Team leadership
  • Issue resolution
  • Attention to detail
  • Audit examination
  • Cash handling and management
  • Active listening
  • Monitoring and evaluation
  • Judgment and decision-making
  • Time management
  • Problem solving

Timeline

Teller Manager

The Bank Of Princeton
10.2023 - Current

Customer Service Representative

Cenlar FSB
10.2022 - 10.2023

Teller

Credit Union of New Jersey
01.2019 - 10.2022

Head Cashier

The Home Depot
09.2017 - 12.2020

Cashier

KJR Pharmacy
11.2008 - 11.2014

Certificate of Distinction - Food Preparation

Saunders Catering

High School Diploma - Food and Nutrition

Yallahs High School

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