Trishanna Cangelosi
Palm Coast
Summary
Dynamic office management professional with a proven track record in optimizing administrative functions and cultivating a productive work environment. Strong emphasis on teamwork and operational success has led to recognition for enhancing overall efficiency. Demonstrates reliability and adaptability, equipped with expertise in office software, scheduling, and resource management to effectively respond to evolving organizational needs. Committed to driving excellence in all aspects of office operations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Embroidery Manager
AndersoOrd Premium Apparel
11.2024 - Current
- Performed counting and inspection of products during sewing process.
- Sewed or assembled fabric or hardware.
- Met or exceeded monthly productivity goals and contributed significantly to department goals.
- Assisted in the hiring process, selecting top talent for the embroidery department to maintain a skilled workforce.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Cashier/Postal Service Clerk
HAH Enterprises LLC/United States Postal Service
11.2023 - 11.2024
- This is a second part-time position, in addition to my full time position at Ross Marine Ideas.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Streamlined package handling processes for improved delivery times and reduced damage incidents.
- Promoted USPS products and services to enhance revenue generation while fulfilling customer needs.
- Reduced wait times by efficiently organizing workload and prioritizing tasks during peak hours.
- Demonstrated adaptability by effectively managing multiple responsibilities simultaneously in a fast-paced environment without sacrificing precision or professionalism.
- Provided exceptional support during holiday seasons, adapting quickly to increased workloads without compromising performance.
- Optimized inventory management practices, regularly restocking supplies to maintain adequate levels for daily operations.
Embroidery Manager
ROSS MARINE IDEAS
01.2013 - 03.2024
- Processing internal and external Customer Orders for Embroidery.
- Operation and maintenance of 8 head (15 threads per head) SWF Embroidery machine, 1 head (15 thread) Tajima Embroidery machine and 1 head (9 thread) Brother industrial embroidery machine in addition to two 1 head (6 thread) small Brother machines.
- Introduced time-saving techniques that reduced project completion times while maintaining impeccable attention to detail and craftsmanship standards.
- Increased production efficiency by streamlining the embroidery process and implementing new techniques.
- Maintained inventory control, reducing waste and optimizing resource usage in the department.
- Implemented quality control measures to ensure consistent and flawless end-products for customers.
- Oversaw maintenance of embroidery machines, scheduling regular check-ups and repairs to avoid downtime and increase machine longevity.
- Developed training programs for new employees to enhance their skills and improve overall productivity.
- Streamlined order processing procedures, enabling faster turnaround times for customer orders while maintaining quality standards.
- Mentored junior staff members, sharing industry knowledge and expertise to foster professional development within the department.
Tax Preparer
New Horizons of Florida dba Jackson Hewitt Tax Service
12.2023 - 02.2024
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Assessed client tax situations to determine best filing options.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.
- Handled complex cases involving small business owners, self-employed individuals, and those with investments or rental properties, showcasing versatility in expertise within the field of taxation.
- Reduced errors through meticulous review of financial documents and double-checking calculations.
Dispatcher/Time Entry Clerk
ORACLE ELEVATOR COMPANY
01.2009 - 11.2013
- Answered emergency telephone calls from passengers trapped in elevators, gathering necessary info to call 911 or technician while assisting and calming trapped passenger on the line.
- Retrieved customer calls from multiple lines using proper greeting and dispatched technician based on the info given or if it was an issue for the local Office to handle.
- Created service tickets in "Total", dispatched to appropriate Supervisor and/or Technician and called to confirm the information was received.
- Processed time spent to accrue daily time. Ensured all billable callbacks were posted in "Total" to be billed daily.
- Distributed balanced Excel spreadsheets to staff, supervisors and general managers for final review and editing.
- Assisted in making changes and completed final balance and review for payroll processing.
- Processed schedules for staff and ensured proper dispatching after hours.
- Interviewed and trained new employees.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
Education
High School Diploma - Business
East Canton High School
East Canton, OHSkills
- Operational proficiency in machinery
- Prioritization of deadlines
- Proficient in traditional and modern embroidery techniques
- Calendar management
- Efficiency enhancement
- Organizational time strategies
Certification
- 01/2024 NYTPRIN New York State Department of Taxation and Finance
- 12/2023 PTIN Department of Treasury IRS
- 11/2022 Florida Food Handler Course DBPR
- 01/1997 Microsoft Word and Excel ITT Tech
Timeline
Embroidery Manager
AndersoOrd Premium Apparel
11.2024 - Current
Tax Preparer
New Horizons of Florida dba Jackson Hewitt Tax Service
12.2023 - 02.2024
Cashier/Postal Service Clerk
HAH Enterprises LLC/United States Postal Service
11.2023 - 11.2024
Embroidery Manager
ROSS MARINE IDEAS
01.2013 - 03.2024
Dispatcher/Time Entry Clerk
ORACLE ELEVATOR COMPANY
01.2009 - 11.2013
High School Diploma - Business
East Canton High School
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