Trishaun King
Maplewood,MN
Summary
Closing 8 years of professional experience developing soft skills and analytical skills critical in providing exceptional service including leadership, responsivity to client problems, and management support coupled with 5 years of experience in Asset Management and federal contracting. Com mitted to maintaining innovative technical skills and up-to-date industry knowledge, with a background in IT Asset Management. Excels at monitoring Hardware and Software lifecycle management. Solutions-oriented with notable success directing a wide range of hardware and software asset management initiatives while participating in planning and implementation of systems/ policy in direct support of business objectives.
Overview
12
12
years of professional experience
Work History
IT ASSET MANAGEMENT
NTT Data Services, U.S
Washington, DC
01.2021 - Current
- Responsible for the procurement of IT software, management of the IT asset management database, tracking and maintaining accurate inventory records and reorder points, and logistics including managing the incoming and outgoing shipments
- Participate in the development and maintenance of asset management policies, procedures, systems and measurements in order to manage the asset portfolio, identify risks, track costs and control adherence
- Process invoices to ensure the appropriate allocation of firm IT asset purchases, address discrepancies and work with vendors and internal stakeholders to resolve issues
- Prepare, analyze and complete financial and operational reports utilizing asset records and vendor provided reports to include calculations of cost and value
- Work with IT and/or Agency team members at local offices to maintain inventory levels and inventory control
- Conduct physical and virtual inventory of IT software assets
- Manage the SAM Tool; handle software requests that are requested by an employee, needs to be moved between people or requires a change of any sort must go through a request and approval process
- Purchase and deploy software following the lifecycle management of the software; if the employee changes positions, software assets must be moved.
HARDWARE ASSET MANAGEMENT CONSULTANT
NTT Data Services, U.S
Washington, DC
07.2019 - 09.2020
- Responsible for the day-to-day operational activities related to managing IT hardware assets throughout their life-cycle and ensures that the technology asset management repository has current and projected asset information
- Develops and implements procedures for tracking company assets to oversee quality control throughout their lifecycles
- Provides business value by enabling optimization of financial investment, reducing business risk, and increasing operational effectiveness
- Performs Asset Management audits and remediation efforts and investigates/resolves discrepancies to maintain data integrity
- Manages preparation and distribution of pre-defined and ad hoc reports related to asset management
- Works with senior management and vendor management functions to review technology resources, expenses, and vendor purchase agreements
- Establishes procedures for determining hardware system requirements
- Establishes linkage with budgeting and procurement processes to track asset acquisition, utilization, and retirement of assets
- Assists with providing strategic direction including the full life cycle of technical architecture, infrastructure engineering, infrastructure operations and IT service support
- Works hand in hand with the Help Desk support teams, Network operations team, Change Manager and Database Administrators to ensure department service delivery metrics are met.
GLOBAL IT ASSET MANAGER
Chenega Corporation, U.S. Agency
Washington, DC
11.2018 - 07.2019
- Assist with developing and enforcing the company wide IT Asset Management processes, policies and standards in compliance with the information technology infrastructure library (ITIL) framework within the ServiceNow platform
- Maintaining a centralized software library and hardware stockrooms
- Inventory and asset-tag company IT assets prior to issuance regardless of location
- Prepare usage reports, reconcile asset utilization against available resources and recommend removal and/or re-issuance of software or hardware in accordance with departmental policies and practices
- Conduct asset disposal and salvage activities, and provide detailed asset inventory reports to IT management
- Manage the ServiceNOW ticketing portal, address and reassign Inventory ticket assignments for IT Service Center Technicians to deploy equipment and/or software to clients
- Create ticket assignments to satisfy end user hardware requests
- Conduct monthly cycle counts of inventory threshold in the Inventory Control Room
- Work with IT Management to help forecast future hardware needs under the technology budget
- Create and place asset tags on newly received equipment, recording items into tracking database
- Record the movement of assets assigned to employees, accounting for any upgrades or replacements due to break-fix
- ServiceNow database to maintain the accuracy of the inventory records
- Reclaim of end user hardware as a result of terminations back to inventory
- Ensure the security of assets by restricting access to the cage and other locations as instructed by the Manager of Inventory
- Work with Manager to arrange pickup of end of life and defective hardware to asset disposal and remarketing vendor
- Manage the Return to Vendor (RMA) process, including documentation-tracking and shipping.
LEAD ASSET CONTROL ANALYST
CybeCys, Inc
Washington, DC
08.2017 - 10.2018
- Design and execute asset management policies, procedures and processes
- Coordinate with management in utilizing the asset management tools to analyze, review and track asset data
- Develop asset control processes to monitor accountability identification, maintenance, location and contracts
- Check compliance to reconcile license usage to plan for renewals
- Track purchase records determining license compliance
- Support software governance policies, work with departments to maximize license and maintenance value
- Provide supplier management for purchase history, entitlement, and license usage determination and service level management
- Manually create or modify IT software asset records and associated contract records in Remedy tool
- Assist in inventory management, procurement and shipment activities
- Oversee contract negotiation, contract renewals and vendor management activities
- Guide IT asset associate in the daily administration of the asset management activities
- Assist in Development and Implementation of new process, policy, and procedure
- Ensure that existing available inventory is factored into purchasing decisions
- Ensures that received assets are appropriately secured and tracked
- Works to properly dispose of aged assets
- Maintain and create relationships with vendors, and contact vendors for quotes and pricing
- Order products from vendors as required upon receiving approval
- Track orders through the entire order and shipping process until delivery is made, and complete appropriate paperwork for Accounting Department
- Perform other duties and projects as assigned
- Monitor and update internal message boards and e-mail
- Manage Warranty Database
- Conduct scheduled physical audits of assets in storage, client data centers and office areas.
IT LOGISTICS / TIER 1 SUPPORT
United States Air Force
Joint Base Andrews
01.2015 - 03.2017
- Supply desktop support to 1000+ military members as well as contractors, and other private agencies in support of the 89th Communications Squadron's mission
- Central point of contact for all IT related incidents and service requests
- Provide first line support for all staff within a 50 miles radius of the Joint Base Andrews headquarters
- Responsible for resolving requests as well as meeting customer satisfaction and continuous service delivery demands
- IT support staff work in a dynamic, fast paced environment which provides service over the phone, through email, in person, and self-service
- Analyze and resolve technical problems raised by customers via phone, web chat using established troubleshooting procedures, may specialize in one or more software technologies
- Oversee provision of access to clients/users
- Troubleshoot security issues such as ID and password
- Resolve registration issues
- Ensure required follow-up on escalated issues
- Monitor team logs and customer interactions
- Recommend and support system enhancements, identify opportunities to streamline operations, and improve efficiencies to reduce costs
- Coordinate and administer assignments, monitor team progress, and maintain schedules
- Develop team members and provide ongoing professional guidance and direction
- Imaging, configuring, and computer naming
- Desk side support.
IT ASSET MANAGER
89th Communications Squadron, United States Air Force
Joint Base Andrews
03.2012 - 01.2015
- IT Inventory Management Specialist responsible for the 'Cradle to Grave' IT Supplies, computers and equipment inventory program, participate in the execution and planning in the areas of IT equipment, computers, property and supplies, involved in the accountability
- Audit of the IT Equipment, computer and property to ensure proper accountability
- Review, evaluate, make recommendations regarding development of policies, methods, strategies and effectiveness of the Employee Inventory Listing (EIL Program)
- Manage the physical components of workstations, laptops, monitors, and printers and associated network telecommunication equipment from acquisition to disposal
- Maintain all records pertaining to IT equipment, analysis, develop short and long range planning In support of the USAF Campus mission
- Determine requirements, purchases equipment, maintain accountability, coordinate the distribution of a variety computers in support of the furnishings management function, analysis past requirements to determine the appropriate stock levels, determine sources of procurement, and prepare semi-annual budget reports
- Maintain database computer records of desktop computers, printers, faxes, laptops, tablets
- Maintain Handheld computing devices and other computer peripherals
- Provide reports to ORS management or their designee
- Coordinate moves with users, IT management
- Deliver/pick-up IT assets throughout each office or agency.
Education
Criminal Justice -
MISSISSIPPI VALLEY STATE UNIVERSITY
05.2015
High School Diploma -
ST MARTIN HIGH SCHOOL
01.2011
Skills
- Soft skills
- Client problem-solving
- ServiceNow HAM/SAM implementation
- Hardware and Software lifecycle management
- Financial and operational reporting
- Configuration Management Database Experience
- HAM and SAM policy, process, and procedure development
- Spreadsheets and data entry in MS Excel
- Software License compliance
- Asset Management audits and remediation
- Vendor management
- Budgeting and procurement processes
- Strategic direction
- Usage reports and asset utilization
- ServiceNow ticketing portal management
- Compliance to license usage
- Hardware and Software contract negotiation and renewals
- Process, policy, and procedure development
Clearance
Top Secret
Timeline
IT ASSET MANAGEMENT
NTT Data Services, U.S
01.2021 - Current
HARDWARE ASSET MANAGEMENT CONSULTANT
NTT Data Services, U.S
07.2019 - 09.2020
GLOBAL IT ASSET MANAGER
Chenega Corporation, U.S. Agency
11.2018 - 07.2019
LEAD ASSET CONTROL ANALYST
CybeCys, Inc
08.2017 - 10.2018
IT LOGISTICS / TIER 1 SUPPORT
United States Air Force
01.2015 - 03.2017
IT ASSET MANAGER
89th Communications Squadron, United States Air Force
03.2012 - 01.2015
Criminal Justice -
MISSISSIPPI VALLEY STATE UNIVERSITY
High School Diploma -
ST MARTIN HIGH SCHOOL
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