Trishauna Clarke
Panama City Beach,Florida
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Technical Support Representative
Conduent
12.2023 - Current
- Collaborated with cross-functional teams to identify recurring issues, developing proactive solutions to minimize future occurrences.
- Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Outbound Sales Representative
Scotiabank
03.2023 - 11.2023
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
Customer Service Representative
Sutherland Global
07.2020 - 02.2021
- Maintained a thorough knowledge of products and services to provide accurate information to customers.
- Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
Education
Associate of Arts - English Literature
Gulf Coast State College
Panama City, FL05.2022
Skills
- Systems Analysis
- Technical Support
- Software diagnosis
- Network diagnostics
- Data Entry
- Complaint resolution
- Customer Relations
- Call triaging
- Dispute Resolution
- Active Listening
- Customer Education
Timeline
Technical Support Representative
Conduent
12.2023 - Current
Outbound Sales Representative
Scotiabank
03.2023 - 11.2023
Customer Service Representative
Sutherland Global
07.2020 - 02.2021
Associate of Arts - English Literature
Gulf Coast State College