Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Trishauna Perkins

Hughesville,MD

Summary

Dedicated customer service professional with a focus on delivering outstanding support to customers in various settings. Goal-oriented approach to fostering a positive and efficient work environment through effective communication, clear objective setting, and performance monitoring.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Lead Traffic Controller

Traffic Management
02.2023 - Current
  • Communicated with team members using hand signals and radios.
  • Partnered with crew members to use stop and slow paddles for multi-directional traffic control.
  • Assembled signs and cones to direct traffic through construction sites.
  • Routed traffic around construction sites for worker and driver safety.
  • Assisted in minimizing road congestion during peak hours, by effectively managing traffic signals and controlling vehicle movement.
  • Placed cones, signs and barrels to keep vehicles out of dangerous spaces.
  • Directed traffic in construction sites to maintain safe conditions for workers and motorists.

Preschool Teacher Assistant

Brookfield Christian School
01.2017 - 01.2022
  • Facilitated learning for over 25 young scholars focusing on fundamental concepts like colors, letters, numbers and shapes.
  • Supported social engagement among children to elevate their self-worth.
  • Facilitated learning by supervising play activities.

Team Lead Trainer

Amazon
01.2019 - 01.2021
  • Managed daily loading and unloading of over 300 packages efficiently.
  • Reviewed daily documents and orders and reported any errors found on my daily route to my supervisor
  • Ensured exceptional client interactions through effective communication.
  • Logged daily mileage, gas and other data in Amazon Flex applicationT
  • Executed in-depth vehicle assessments for identifying faults during pre- and post-trip processes.
  • Educated numerous staff members.

Server

Olive Garden
01.2016 - 01.2021
  • Served anywhere from 2-8 guests while promoting specific menu items and specials
  • Provided excellent customer service resulting in the upsell of appetizers, specialty beverages, and desserts and increased guest check averages
  • Coordinated with kitchen staff to ensure guests' food was accurately prepared
  • Regularly followed up with guest tables and promptly fulfilled additional requests like to-go orders or refills on beverages
  • Recognized as Lead Server with responsibility for overseeing opening / closing and coaching and mentoring new servers regarding menu items, company policies and procedures

Assistant Store Manager

Family Dollar
06.2015 - 10.2016
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.

Education

High School Diploma -

Meade Senior High School
Fort Meade, MD

Skills

  • Communication
  • Problem-solving
  • Quick learner
  • Managing inventory
  • Planning and coordination
  • Troubleshooting
  • Safety and compliance
  • Materials handling
  • Inventory management
  • Customer service

Certification

CPR

  • Child Development Associate (CDA) Certificate
  • First Aid Certification
  • CPR/AED Certification

Timeline

Lead Traffic Controller

Traffic Management
02.2023 - Current

Team Lead Trainer

Amazon
01.2019 - 01.2021

Preschool Teacher Assistant

Brookfield Christian School
01.2017 - 01.2022

Server

Olive Garden
01.2016 - 01.2021

Assistant Store Manager

Family Dollar
06.2015 - 10.2016

High School Diploma -

Meade Senior High School

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Trishauna Perkins