Trishauna Clarke
Panama City Beach,FL
Summary
Adept at enhancing team performance and guest satisfaction, I consider myself skilled in cash handling and employee coaching, I excel in creating efficient, welcoming environments for both staff and customers, with a track record of improving compliance and service quality.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front of House Trainer
The Big Chill
02.2024 - Current
- Reduced employee turnover by implementing effective training programs for new hires.
- Implemented role-play scenarios as part of the training program, allowing staff members to practice problem-solving skills in real-life situations.
- Increased compliance with safety regulations through thorough staff training on proper procedures and protocols.
- Contributed to higher customer satisfaction ratings by equipping front-of-house staff with tools needed to address guest concerns effectively and efficiently.
- Collaborated with other trainers to share best practices, enhancing overall quality of staff training programs.
- Enhanced customer experience by providing exceptional service and maintaining a welcoming atmosphere.
Server
Perfect Pig
02.2024 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Server Assistant
Hartley Restaurant Group
10.2023 - 01.2024
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
Cook Supervisor
Sheraton Hotel & Resorts
01.2023 - 09.2023
- Ensured consistent food quality with strict adherence to recipes, portion control, and presentation standards.
- Trained new hires in proper cooking techniques, equipment usage, and safety protocols, increasing overall team proficiency.
- Improved staff productivity by providing clear instructions, guidance, and constructive feedback on their performance.
- Reduced food waste by carefully monitoring inventory levels and implementing proper storage practices.
- Planned and directed high-volume food preparation in fast-paced environment.
Breakfast Cook
Majestic Beach Towers
09.2021 - 10.2022
- Consistently maintained a positive attitude under pressure, fostering a supportive team environment within the kitchen staff.
- Handled special dietary requests with care, ensuring the satisfaction of all guests regardless of restrictions or preferences.
- Enhanced customer satisfaction by consistently preparing and serving high-quality breakfast dishes.
- Managed inventory levels efficiently, proactively ordering supplies as needed to prevent shortages.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Maintained a clean and safe working environment, adhering to strict health and safety guidelines.
Cashier
Hungry Howie’s
11.2020 - 12.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Bachelor Of Arts - Communication
Monroe College
New Rochelle, NY08.2019
Skills
- Reservation Systems
- Cash handling proficiency
- Guest Relations
- Task Delegation
- Food safety understanding
- Upselling strategies
- Employee Coaching
Certification
ServSafe Certified
Timeline
Front of House Trainer
The Big Chill
02.2024 - Current
Server
Perfect Pig
02.2024 - 09.2024
Server Assistant
Hartley Restaurant Group
10.2023 - 01.2024
Cook Supervisor
Sheraton Hotel & Resorts
01.2023 - 09.2023
Breakfast Cook
Majestic Beach Towers
09.2021 - 10.2022
Cashier
Hungry Howie’s
11.2020 - 12.2021
Bachelor Of Arts - Communication
Monroe College
ServSafe Certified
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