Zoie aytes
oak lawn,IL
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
6
6
years of professional experience
Work History
NBA Cheerleader
Chicago Bulls
Chicago, IL
06.2023 - Current
- Facilitated team bonding activities to develop rapport and trust among cheerleaders, contributing to improved synchronization during performances.
- Performed at outside events with charities.
- Entertained fans during games and at personal appearances by performing stunts and choreographed routines.
- Attended all practices on time with positive demeanor and willingness to work hard.
Server
Americanos
Chicago, IL
05.2024 - 05.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Customer Service Representative
UP Store 3922
Chicago Ridge, IL
06.2020 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Oak Lawn Community High School
Oak Lawn, IL06-2021
Skills
- Precision timing
- Voice projection
- Motivational leadership
- Hospitality service expertise
- Cleanliness standards
- Safe food handling
- Team collaboration
Timeline
Server
Americanos
05.2024 - 05.2025
NBA Cheerleader
Chicago Bulls
06.2023 - Current
Customer Service Representative
UP Store 3922
06.2020 - 12.2023
High School Diploma -
Oak Lawn Community High School