Trishawna Bell
Carrollton,GA
Summary
A detailed-minded individual combining strong interpersonal and communications skills with experience in insurance sales, office management, customer service and retail sales.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
Work History
Assistant Center Manager
FedEx Office
04.2019 - 02.2020
- Evaluate the efficiency and productivity of team members in creating positive customer experiences
- Resolve customer disputes and complaints to ensure timely resolution and customer satisfaction
- Create a customer focused environment in all areas of the store (production, retail, self-service, and shipping) and monitors the store ensuring a clean and professional environment
- Establish and manages a process for customer flow in the store to improve service experience ensuring customers needs are met quickly and quality products are delivered
- Provide training and development of team members on assigned shifts by monitoring goals and providing feedback
- Coach, counsel and provide feedback to team members on their performance and to ensure adherence to company policies and standards
- Maintain communication with the Store Lead Consultant and/or production team to ensure deadlines are met and quality checks are being performed
- Responsible for communication with the store manager and team members on daily/weekly/monthly goals, performance to plan, key performance metrics, customer issues and company initiatives
- Comply with and enforces FedEx Office established policies and procedure and maintain an environment of controls
- Assists store manager in review and transmission of payroll and daily close out of POS.
Lead Consultant
FedEx Office
07.2017 - 04.2019
- Demonstrate consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
- Manage production flow to ensure all production orders are done right and on time
- Take customer orders, giving pricing information, performs consultative selling to customers, and recommends FedEx Office products and services tracks and logs all production jobs
- Take lead responsibility for digital imaging, scheduling and running black and white or color production on full-service orders, including finishing services and large job management
- Sets up complex orders and performs multiple tasks at the same time
- Responsible for ensuring quality during and after the production process
- Coordinate pick-up and delivery of customer orders
- May provide leadership to team members on an assigned shift
- Assists in the training of store team members
- Collate, sort and organize customer orders
- Operates the Point of Sale terminal (POS), handles financial transactions and makes the change
- Complete required financial paperwork and may assist with financial reporting including daily sales, close-outs, and bank deposits
- Follow instructions of supervisors and assists other team members in performing store functions
- Follow FedEx Office standard operating procedures as well as adhering to legal
- HR, safety and security policies and procedures.
Sales Associate
Nike Retail Store
06.2012 - 01.2018
- Creating an energetic, clean and safe environment for our customers; while incorporating knowledge and daily sales goals
- Partnering with teammates on tasks, process, merchandising and product flow opportunities
- Maintaining consistent attendance in accordance with Nike Attendance
- Expectations and Retail Conduct Expectations.
Preschool Lead Teacher
Kids 'R' Kids International
02.2009 - 08.2012
- Encourage a strong and supportive school community, including peers, students and families
- Prioritize documenting children’s learning processes and tracking their individual needs
- Connect and collaborate with teaching team to optimize early educational foundation
- Work with a Mentor Teacher to continually enhance my understanding and implementation of teaching strategies
- Communicate daily with parents/caregivers to make sure they understand their child’s successes as well as areas of needed improvement.
Office Manager
Burnett & Associates
05.2008 - 06.2012
- Handling phone communications, while monitoring and recording long distance phone calls
- Training of incoming staff
- Organizing office operations and procedures
- Establishing standards and procedures
- Data Entry
- Collecting and processing the proper billing procedure
- Overseeing all aspect of publication orders including inventory and maintenance of inventory
- Bookkeeping and Accounting functions
- Purchase, receiving and storing office supplies while ensuring that supplies are always available
- Update and ensure the accuracy of the company database
- Backup electronic files to company sever.
Education
Master of Art - Clinical Mental Health Counseling
Clark Atlanta University
Atlanta, GA 05.2021 - Current
Bachelor of Science - Integrative Studies/ Social Science
Clayton State University
Morrow, GA 08.2016 - 12.2020
Skills
- Excellent English-language skills both verbal and written
- Capable of working under pressure and meeting deadlines as scheduled with quality work
- Capable of taking care of customer service activities and also front office management
- Appointment setting and organization skills
- Expertise in using Microsoft Tools namely Word
- Excel
- PowerPoint
- Outlook
- Access
- WordPerfect
- Insurance Sales
- Budgeting
- Profit & Loss
- Production Management
- Bookkeeping
- Payroll
- Pricing
- Human Resources
- Account Management
- Presentation Skills
- Certifications and Licenses
Additional Information
- Insurance Producer License Property & Casualty License
Timeline
Master of Art - Clinical Mental Health Counseling
Clark Atlanta University
05.2021 - Current
Assistant Center Manager
FedEx Office
04.2019 - 02.2020
Lead Consultant
FedEx Office
07.2017 - 04.2019
Bachelor of Science - Integrative Studies/ Social Science
Clayton State University
08.2016 - 12.2020
Sales Associate
Nike Retail Store
06.2012 - 01.2018
Preschool Lead Teacher
Kids 'R' Kids International
02.2009 - 08.2012
Office Manager
Burnett & Associates
05.2008 - 06.2012
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