Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Work Availability
Work Preference
Quote
Software
Interests
Timeline
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Trish Gomez

Trish Gomez

Oceanside,CA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

27
27
years of professional experience

Work History

Customer Service Representative

Myron L Company
09.2023 - Current
  • Managed approximately 30-40 customer inquiries daily through phone and email with professional courtesy.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Horticultural Assistant/Propagator

Booman Floral
09.2021 - 09.2023
  • Collaborated with fellow horticulture team members to ensure timely completion of tasks and maintenance schedules.
  • Provided hands-on training sessions for interns or new employees, ensuring proper knowledge of horticultural techniques and procedures.
  • Supported greenhouse operations by ensuring proper environmental conditions, sanitation practices, and propagation efforts.
  • Transplanted 600-1000 seedlings and young plants in any given project to promote growth and prepare plants for sale or transfer to other locations.
  • Transported and loaded harvested items into delivery trucks.

FOH Team Member

Zig Zag Pizza
02.2021 - 07.2021
  • Maintained clean and organized work area, ensuring safe and sanitary environment for customers and staff.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Answered customers' questions, recommended items, and recorded order information.
  • Handled cash transactions accurately, balancing register at beginning and end of each shift.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Utilized point-of-sale systems effectively, accurately entering orders and processing payments with minimal errors.
  • Assisted management in monitoring inventory levels, reducing waste by properly stocking items according to demand.
  • Utilized POS system to receive and process over 100 food and beverage orders during opening hours.
  • Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
  • Supported fellow team members during peak hours by quickly responding to needs of both customers and staff.

General Farm Laborer

Secret Beach Organics
06.2020 - 08.2020
  • On team of laborers to help weed over 6 acres off Turmeric fields during grow season, three days per week.
  • Open communication with V.P. of Operations for scheduling daily tasks.

FOH Team Member

Java Kai Old Kapaa Town
12.2019 - 03.2020
  • Maintained clean and organized work area, ensuring safe and sanitary environment for customers and staff.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Supported fellow team members during peak hours by quickly responding to needs of both customers and staff.
  • Maintained excellent attendance and punctuality, demonstrating commitment to success of team and establishment.
  • Coordinated with kitchen staff to ensure timely delivery of orders, minimizing wait times for customers.
  • Adapted well to changes in daily operations due to various factors such as unexpected rushes or staffing shortages.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Prepared food orders efficiently while adhering to strict food safety guidelines, delivering high-quality products consistently.

Project Manager

Blossom Farms
05.2017 - 12.2017
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Troubleshooted and performed minor repair work on agricultural lines, maintained generators and landscape equipment to keep projects on task.

Landscape Laborer

Parker Landscape And Snow
04.2015 - 09.2015
  • Understood and followed verbal and written instructions to complete work correctly.
  • Worked alongside team to accomplish work goals according to schedule.
  • Loaded, unloaded, and moved material to and from storage and production areas.

Property/Animal Caretaker

Self-employeed
05.2011 - 01.2015
  • Fed and watered animals to provide necessary nutrients and keep pets healthy.
  • Provided daily nutrition to animals by preparing and distributing appropriate food portions according to species-specific needs.
  • Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Prepared and administered medications and treatments as prescribed by veterinarian.
  • Maintained acre of land by clearing overgrowth, propagating and replanting.
  • Provided light electrical and painting skills.

Office Manager

All Creatures Great And Small, Inc.
10.2006 - 08.2009
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Assisted Dr. in Exam room and provided emotional support to pets and their owners.
  • Lab support making herbal shampoos, tonics and preparing blood/fecal samples for shipment to O'ahu labs.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Coordinated travel for Dr. to and from O'ahu twice monthly.

Service Representative

Stan Tashman & Associates
03.2006 - 06.2006
  • Maintained productivity and quality standards at all times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Consistently demonstrated strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
  • Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.

Education

GED -

J.M. Hanks High School
El Paso, TX
05.1987

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Flexible and Adaptable
  • Dependable and Responsible
  • Multitasking
  • Excellent Communication
  • Computer Skills
  • Calm Under Pressure
  • Active Listening
  • Verbal Communication

Certification

  • Quickbooks Online, Udemy - January 2023
  • Organic Farmer, IAP Career College - March 2023

Accomplishments

  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Achieved Customer Satisfaction by completing Repair Orders with accuracy and efficiency.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

RemoteOn-SiteHybrid

Important To Me

Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefitsFlexible work hoursPaid time offWork from home optionStock Options / Equity / Profit Sharing401k match

Quote

True currency of the earth is not money, it's Energy.
Anonymous

Software

Microsoft Word

Microsoft Excel

Microsoft Outlook

Epicor (ERP) Software

Interests

Art

Surfing

Music

Gardening

Timeline

Customer Service Representative

Myron L Company
09.2023 - Current

Horticultural Assistant/Propagator

Booman Floral
09.2021 - 09.2023

FOH Team Member

Zig Zag Pizza
02.2021 - 07.2021

General Farm Laborer

Secret Beach Organics
06.2020 - 08.2020

FOH Team Member

Java Kai Old Kapaa Town
12.2019 - 03.2020

Project Manager

Blossom Farms
05.2017 - 12.2017

Landscape Laborer

Parker Landscape And Snow
04.2015 - 09.2015

Property/Animal Caretaker

Self-employeed
05.2011 - 01.2015

Office Manager

All Creatures Great And Small, Inc.
10.2006 - 08.2009

Service Representative

Stan Tashman & Associates
03.2006 - 06.2006

GED -

J.M. Hanks High School

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Trish Gomez