Strong background in sales, operations and client management. Professional and upbeat with excellent communications skills, attention to detail, and commitment to providing quality service.
Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar area. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bartender
The Stage Coach Inn
Vista, CA
01.2023 - Current
Craft and serve a diverse range of cocktails and beverages to enhance guest experience.
Train new bartenders on standard operating procedures and customer service excellence.
Implement efficient workflow strategies to increase service speed during peak hours.
Develop signature drink specials, contributing to unique dining experiences for patrons.
Manage bar inventory, ensuring timely restocking and minimizing waste.
Maintain cleanliness and organization of bar area, adhering to health and safety regulations.
Handled cash transactions accurately while processing orders in high-volume environment.
Serve high customer volumes during special events, nights, and weekends.
Manage cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Perform opening and closing duties, printing sales reports, creating deposits, setting up for incoming shift, preparing cash drawers, and taking inventory.
Contribute to a positive work environment through effective teamwork and communication with colleagues.
Develop loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Keep bar presentable and well-stocked to meet customer needs.
Follow alcohol awareness procedures for preventing excessive guest intoxication.
Reduce wait times for drinks by efficiently managing the bar area and prioritizing orders.
Enhance overall guest experience by promptly addressing concerns and resolving issues professionally.
Upsell menu items to customers, driving up per sale revenues and maximizing profits.
Treasurer and Board Member
Dirty Little Paws Animal Rescue
Oceanside, CA
01.2020 - Current
Oversee financial planning and budgeting for operational sustainability.
Manage cash flow, ensuring timely disbursement of funds for rescue operations.
Implement financial reporting systems to improve transparency and accountability.
Collaborate with board members to develop strategic fundraising initiatives.
Train new volunteers on financial processes and record-keeping practices.
Analyze expenditures to identify cost-saving opportunities within the organization.
Ensure compliance with nonprofit financial regulations and best practices.
Lead audits and reconciliations, enhancing fiscal responsibility across departments.
Oversee the successful completion of external audits without any major findings or issues raised by auditors.
Reconcile monthly statements, invoices and expense accounts, keeping records accurate, and current.
Enhance financial reporting processes, providing stakeholders with accurate and timely information for decision-making purposes.
Draft treasury reports to support management decision-making needs.
Implement strategies to improve organizational financial performance.
Advise management regarding significant expenditures to keep operations in line with budget limitations.
Work closely with auditors to ensure compliance with regulatory requirements, avoiding potential fines or penalties.
Prepare and present financial reports to inform senior management and board of directors.
Reduce operating costs by identifying and implementing cost-saving measures across the organization.
Develop and maintain internal control systems to protect organizational assets.
Educate management and staff on financial management best practices, fostering culture of fiscal responsibility.
Manager of Operations
Bread & Cheese
Carlsbad, CA
01.2021 - 01.2023
Streamlined daily operations to enhance workflow efficiency and reduce bottlenecks.
Implemented process improvements that increased team productivity and reduced operational costs.
Developed training programs for staff, fostering skill development and enhancing team performance.
Analyzed operational data to identify trends and inform decision-making processes for resource allocation.
Managed vendor relationships, ensuring timely supply chain deliveries and quality control compliance.
Oversaw inventory management systems, optimizing stock levels to minimize waste and improve turnover rates.
Coordinated project initiatives aimed at enhancing customer satisfaction through service enhancements.
Supervised operations staff and kept employees compliant with company policies and procedures.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Identified and resolved unauthorized, unsafe, or ineffective practices.
Increased profit by streamlining operations.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
High School Diploma -
San Dieguito High School
Encinitas, CA
No Degree - Psychology And Criminology
Mira Costa College
Oceanside, CA
Skills
Strong knowledge of drink recipes and alcohol law
Highly reliable
Team player attitude
Clear and effective communication
Handling difficult customers
Hospitality service expertise
Professional appearance
Ability to multitask without compromising service or quality
Cash handling and POS proficiency
Inventory management
Time management
Accomplishments
Implemented procedures that reduced wasted stock by 40%.