Summary
Overview
Work History
Education
Skills
Timeline
Generic
Trishia Bradley

Trishia Bradley

Pascagoula,MS

Summary

Technologically-savvy Customer Service Representative with proven customer service, time management and multitasking abilities. Attentive to customer needs and ready to break down technical problems to develop effective solutions. Personable and dedicated Customer Service Representative with extensive experience in working remotely as an customer service agent. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Alorica, Alorica- WAH
Pascagoula, MS
07.2021 - Current
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Managed high-volume of inbound and outbound customer calls.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Reviewed files, records and other obtained documents to respond to customer requests.
  • Investigated and solved routine and complex customer issues to earn repeat business.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Helped clients navigate online systems within established frameworks to obtain services.
  • Returned customer calls in established turnaround time to meet company objectives.
  • Managed over 50 customer calls per day

Manager on Duty/ Lead Cashier

Dollar General Store
Biloxi, MS
12.2018 - 06.2020
  • Created positive work environment for employees and delivered exceptional customer service.
  • Handled employee problems in absence of general manager.
  • Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
  • Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.

Front Desk Receptionist

Studio 6 Ocean Springs
Ocean Springs, MS
01.2015 - 03.2018
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Used internal software to process reservations, check-ins and check-outs.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Education

Diploma -

Ocean Springs High School
Ocean Springs, MS
05.2006

Skills

  • Security and Staff monitoring
  • Microsoft Office expertise
  • Verbal and written communication
  • Customer Service and Support
  • Inbound Customer Service and Problem Resolution
  • CRM
  • Customer relations and Problem-solving abilities
  • Call Center Operations
  • Technologically savvy
  • Inbound and Outbound Calling
  • Report creation and preparation
  • High-energy attitude
  • Business development understanding
  • Documentation and reporting
  • Service-oriented self-starter
  • Empathetic and genuine
  • Outstanding communication skills
  • POS systems expert
  • Shipping procedures understanding
  • Multi-line phone talent
  • Strategic sales knowledge
  • Technical Support
  • Professional telephone demeanor

Timeline

Customer Service Representative

Alorica, Alorica- WAH
07.2021 - Current

Manager on Duty/ Lead Cashier

Dollar General Store
12.2018 - 06.2020

Front Desk Receptionist

Studio 6 Ocean Springs
01.2015 - 03.2018

Diploma -

Ocean Springs High School
Trishia Bradley