Trishia Buck
Burleson
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
8
8
years of professional experience
Work History
Senior Account Sales Representative
Waldorf Garrison
06.2024 - Current
- Negotiated prices, terms of sales, and service agreements.
- Generated advertising brochure for vendor use.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Selected correct products based on customer needs, product specifications, and applicable regulations.
- Trained new employees on customer service, money handling, and organizing strategies.
- Met with customers to discuss and ascertain needs, tailor solutions, and close deals.
- Set and achieved company-defined sales goals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Attended monthly sales meetings and quarterly sales training.
- Contributed to team objectives in a fast-paced environment.
ADMINISTRATIVE ASSISTANT
Vision Expo
02.2024 - Current
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Assisted coworkers and staff members with special tasks daily.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
EMERGENCY ROOM REGISTRATION REPRESENTATIVE
Methodist Heath System
08.2021 - 12.2023
- Responsible for the registration of patients, scheduling of patient appointments, verification of insurance, entering of demographic data, collection of copayments
- Answer phone calls and redirect them to the correct party
- Promptly using Microsoft Office Suite, Electronic Health Record- Epic with knowledge of Meditech
- As well as having the ability to type 40+WPM
- Collaborated with multiple departments such as, nursing, city police, campus police, Chaplin, and many others, to aid and achieve the correct demographic information
- Maintain knowledge of, and complies with, all relevant laws, regulations and policies, procedures and standards
- Utilized advanced software to process claims, payments, and patient invoices efficiently
CERTIFIED OPTICIAN
Vision Center
10.2016 - 10.2019
- Managed optical staff and ensured exceptional customer service, leading to increased patient satisfaction
- Collaborated with ophthalmologists to provide comprehensive eye care solutions for patients
- Proficient in navigating and using various EHR systems for patient record management
- Managed administrative tasks such as filing, data entry, and office supply inventory
- Proficient in medical coding and ensuring compliance with HIPAA regulations
- Communicated directly with clients to determine needs and solutions for vision, including tailored products based on the prescription written by the optometrist, long-distance single vision, progressive lenses, lined bi-focal lenses, contact lenses, transition lenses, high index lenses, and anti-glare; worked closely with the doctor to resolve client issues
- Facilitated the efficient and accurate delivery of products, monitoring orders, notifying patients of delays, managing complex and one-off orders, and consistently evaluated backorders
- Skilled in conducting pre-screening tests and advising on lens options
- Proficient in using lensometers and other optical equipment
- Demonstrated ability to provide exceptional customer service and exceed sales goals
Education
BACHELORS - HEALTHCARE ADMINISTRATION
Purdue University
West Lafayette, IN11-2025
HIGH SCHOOL DIPLOMA - undefined
Malakoff High School
Malakoff, Texas05.2017
Skills
- Goal orientation
- Interpersonal skills
- Time management abilities
- Multitasking
- Professionalism
- Problem-solving abilities
- Account management
- Exceptional customer service
- Account oversight
Timeline
Senior Account Sales Representative
Waldorf Garrison
06.2024 - Current
ADMINISTRATIVE ASSISTANT
Vision Expo
02.2024 - Current
EMERGENCY ROOM REGISTRATION REPRESENTATIVE
Methodist Heath System
08.2021 - 12.2023
CERTIFIED OPTICIAN
Vision Center
10.2016 - 10.2019
HIGH SCHOOL DIPLOMA - undefined
Malakoff High School
BACHELORS - HEALTHCARE ADMINISTRATION
Purdue University
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