Trishia Martinez
Dallas,TX
Summary
Well-qualified Service Coordinator with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Self-motivated work ethic with ability to perform effectively in independent or team environments. Ready to leverage training and experience to take on new professional challenges.
Overview
9
9
years of professional experience
Work History
Service Coordinator
Bode Equipment Company
03.2023 - Current
- Managed high volume of client requests, ensuring timely and effective service delivery.
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Streamlined service coordination processes for improved team productivity and response times.
- Collaborated with cross-functional teams to optimize service operations and improve client experiences.
Lead Plumbing & Electrical Dispatcher
LeBlanc Heating, Inc.
10.2020 - 03.2023
- Responded to over 100 daily caller requests with information about assistance and time frames.
- Directed all dispatching, routing and tracking of 17 fleet vehicles.
- Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Implemented new software systems that improved efficiency within the dispatch center operations.
Administrative Assistant/Project Manager
Kurtz Finish Works, Inc.
04.2019 - 08.2020
- Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.
- Coordinated bookkeeping activities in QuickBooks, including invoicing and accounts payable.
- Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
Office Administrator/Co-Owner
Drive-By Catering And Entertainment, LLC.
08.2016 - 04.2019
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
- Optimized budget management by monitoring expenses, negotiating supplier contracts, and identifying cost-saving opportunities.
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
Property Management Assistant
Westgate Village Apartments
02.2015 - 08.2016
- Performed wide-ranging administrative, financial, and service related functions through high level of company loyalty.
- Responsible for management of all potential and resident personal and financial records, including renewals and retention.
- Enhanced tenant satisfaction by promptly addressing maintenance requests and ensuring timely resolution.
- Assisted property manager in conducting regular inspections to maintain property standards and address any issues proactively.
- Efficiently managed service request tracking system, prioritizing tasks based on urgency and resource availability.
Education
Bachelor of Science - Sociology
Ashford University
San Diego, CAAssociate of Science - Medical Assisting
Parks Jr. College
Thornton, COSkills
- Project organization
- Team management
- Problem resolution
- Commercial construction
- Office management
- MS Office
- Spreadsheet management
- Detailed Documentation and reporting
- Bookkeeping
- AR/AP (QuickBooks)
- Multi-line Telephone Systems
- Customer and client relations
- Dispatching Field Personnel
- Schedule Management
- Employee training
Additional Information
Notary Public - State of Colorado
Timeline
Service Coordinator
Bode Equipment Company
03.2023 - Current
Lead Plumbing & Electrical Dispatcher
LeBlanc Heating, Inc.
10.2020 - 03.2023
Administrative Assistant/Project Manager
Kurtz Finish Works, Inc.
04.2019 - 08.2020
Office Administrator/Co-Owner
Drive-By Catering And Entertainment, LLC.
08.2016 - 04.2019
Property Management Assistant
Westgate Village Apartments
02.2015 - 08.2016
Bachelor of Science - Sociology
Ashford University
Associate of Science - Medical Assisting
Parks Jr. College
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