Summary
Overview
Work History
Education
Skills
Timeline
Generic

Trishia Ulitsch

Enfield,CT

Summary

Dynamic Field Sales Territory Manager with a proven track record at Lincare, excelling in new business generation and pipeline management. Recognized for exceeding sales targets and enhancing referral engagement through detailed presentations and exceptional communication skills. Committed to fostering customer loyalty and driving revenue growth through strategic relationship building.

Overview

20
20
years of professional experience

Work History

Field Sales Territory Manager

J & L Medical Services / Lincare
08.2012 - Current
  • Strategically allocated resources such as budgetary allowances or promotional materials according to specific regional demands or challenges encountered during business development initiatives.
  • Leveraged tools to effectively track leads, manage pipelines, and generate accurate sales forecasts.
  • Enhanced company visibility with well-executed product demonstrations and presentations.
  • Expanded referral base through consistent networking, cold calling, and relationship building efforts.
  • Utilized a consultative selling approach tailored towards addressing individual referral concerns while highlighting relevant product features and benefits.
  • Exceeded sales targets consistently by staying up-to-date on industry trends and competitor activities.
  • Set personal performance benchmarks that surpassed company expectations, fostering a culture of excellence within the field sales team.
  • Provided exceptional after-sales support, ensuring customer loyalty and repeat business.

Center Manager

Lincare
02.2007 - 08.2012
  • Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
  • Checked company as well as employee work and service levels to maintain compliance with company and industry standards.
  • Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher referral and patient retention rates.
  • Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
  • Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
  • Successfully resolved referral concerns by actively listening to their needs and proposing viable solutions that met their expectations.
  • Ensured compliance with all relevant regulations, maintaining a safe and secure environment for staff.
  • Processed payroll for employees as part of sound human resources and financial management strategies.
  • Streamlined scheduling procedures to optimize resource allocation, resulting in better overall management of the center''s workload.

Customer Service Representative

Lincare
05.2005 - 02.2007
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for our patients and the company as well.
  • Developed strong product knowledge to provide informed recommendations based on individual referral and patient needs.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from referrals.
  • Contributed to sales growth by upselling products and services based on individual patient requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Education

Associate of Science - Business Administration

Holyoke Community College
Holyoke, MA

Skills

  • Referral and patient engagement
  • Detailed sales presentations
  • Pipeline management
  • CRM proficiency
  • New business generation
  • Competitor analysis
  • Performance tracking
  • Self-generated sales
  • Time management
  • Excellent communication
  • Organizational skills

Timeline

Field Sales Territory Manager

J & L Medical Services / Lincare
08.2012 - Current

Center Manager

Lincare
02.2007 - 08.2012

Customer Service Representative

Lincare
05.2005 - 02.2007

Associate of Science - Business Administration

Holyoke Community College

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