Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Amena Khtun

Amena Khtun

The Bronx

Summary

Personable and attentive, committed to providing high-quality patient care. Possesses foundational knowledge of venipuncture techniques and infection control, paired with proficiency in handling and labeling specimens. Aiming to make a positive impact on patient experiences and contribute to efficient clinic operations.

Overview

5
5
years of professional experience

Work History

Staff Leader

Customer Service Department
10.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Implemented new software tools to track staff performance metrics, leading to data-driven decision making and increased efficiency.

Patient Care Coordinator

Personal Touch Home Health Care
09.2022 - 03.2023
  • Trained new staff members on best practices for home health care.
  • Scheduled and coordinated medical appointments.
  • Performed medical records management, including filing, organizing and scanning documents.

Cashier

Cs Corporation
04.2022 - 07.2022
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Medical Assistant

Shaheed Ahsan Ullah Master General Hospital
11.2020 - 12.2021
  • Educated patients on healthcare topics such as nutrition and disease prevention methods.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
  • Prepared laboratory specimens for analysis and organized lab results for review by the physician.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Inspected equipment to ensure proper working order prior to use on patients.

Education

Associate of Applied Science - Medical Assisting

Shahid S.a. Memorial Medical Institute

High School Diploma - undefined

Sahajuddin Sarkar Model School And College
03.2014

Associate of Science - Phlebotomy & EKG Technician

New York Institute Of Medical Careers
6709 Woodside Avenue,1st Floor, Woodside, NY 11377
06-2025

Skills

  • Patient Relations
  • Healthcare operations
  • Inventory Management
  • Patient Care
  • Healthcare knowledge
  • Patient Registration
  • Critical Thinking Skills
  • Medical Terminology
  • Patient Outreach and Follow-Up
  • Patient Records Management
  • Venipuncture
  • Order of draw

Languages

English: Professional
Hindi: Professional
Bengali: Professional
Urdu: Professional

Timeline

Staff Leader

Customer Service Department
10.2024 - Current

Patient Care Coordinator

Personal Touch Home Health Care
09.2022 - 03.2023

Cashier

Cs Corporation
04.2022 - 07.2022

Medical Assistant

Shaheed Ahsan Ullah Master General Hospital
11.2020 - 12.2021

High School Diploma - undefined

Sahajuddin Sarkar Model School And College

Associate of Applied Science - Medical Assisting

Shahid S.a. Memorial Medical Institute

Associate of Science - Phlebotomy & EKG Technician

New York Institute Of Medical Careers

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