Trishshawn Williams
Fort Lauderdale,FL
Summary
Goal-oriented professional dedicated to supporting patrons and staff with administrative needs. Knowledgeable about books, periodicals and other materials common to libraries and processes for handling each. Compassionate and analytical in helping resolve diverse problems. Highly-motivated employee with desire to take on new challenges.
Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
9
9
years of professional experience
Work History
Library Assistant
Broward County Library
Weston, FL
06.2022 - Current
- Provided reference and reader's advisory services to library patrons.
- Processed payments from patrons for fines or fees associated with their accounts.
- Assisted in the cataloging of new books and materials.
- Organized shelves, book displays, and other library areas according to established guidelines.
- Assisted in maintaining a clean, safe environment by ensuring that furniture was arranged correctly and floors were free of debris.
- Answered phones to respond to patron inquiries or direct calls appropriately.
- Assisted patrons in locating and checking out library materials.
- Conducted inventory of library collections on a regular basis.
- Enforced current library policies fairly with patrons.
- Answered patrons' questions and assisted in finding materials requested.
- Provided exceptional customer service, resolving patron issues and inquiries efficiently.
- Oversaw check-in and check-out process of library books and materials at circulation desk.
- Sorted books, publications, and other items according to established procedures.
911 Dispatcher
Broward Sheriff's Office
Fort Lauderdale, FL
06.2021 - 10.2021
- Provided pre-arrival instructions to callers in life threatening situations.
- Dispatched medical crews to accident scenes according to severity of injuries reported by witnesses or victims.
- Ensured that all policies and procedures were followed in accordance with local laws and regulations governing 911 services.
- Received, evaluated and prioritized incoming emergency calls from the public; dispatching appropriate personnel and equipment.
- Assigned appropriate resources for responding to incidents based on established guidelines and protocols.
- Provided orientation sessions for newly hired dispatchers; assisted them with learning CAD systems and other job related software.
- Monitored alarms, surveillance systems, cameras, and other security devices for potential threats or suspicious activity.
Customer Service Representative
GMS
Fort Lauderdale, FL
12.2019 - 05.2020
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided exceptional customer service to ensure customer satisfaction.
- Provided accurate information about products and services to customers.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Technical Specialist
Teleperformance
North Lauderdale , FL
03.2018 - 12.2019
- Assisted in the installation, testing and maintenance of hardware and software systems.
- Evaluated third-party software solutions for potential integration into existing infrastructure.
- Resolved customer inquiries regarding system setup and usage via phone and email support tickets.
- Performed troubleshooting activities to identify root cause of system issues.
- Troubleshot malfunctions and diagnosed issues for equipment and components.
- Performed regular system audits to identify and address potential security vulnerabilities.
Cashier
Tommy Hilfiger Kids
Sunrise, FL
01.2017 - 03.2018
- Balanced daily transactions on a computerized point-of-sale system.
- Issued receipts, refunds, credits or change due to customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Worked closely with front-end staff to assist customers.
Sales Associate
GUESS Factory
Sunrise, FL
01.2017 - 03.2018
- Developed promotional strategies to increase sales volume.
- Greeted customers and provided exceptional customer service.
- Organized stockroom shelves according to size, color or style.
- Provided accurate information about products, prices and services.
- Processed credit card transactions quickly and securely.
- Processed transactions using a point-of-sale system.
- Conducted inventories on a regular basis to track stock levels.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Assisted customers with product selection, sizing and styling.
- Developed trusting relationships with customers by making personal connections.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Sales Associate
The Children's Place
Sunrise, FL
03.2015 - 12.2017
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Demonstrated product features and benefits for customers' needs.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Organized stockroom shelves according to size, color or style.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed credit card transactions quickly and securely.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Education
Some College (No Degree) - Business Administration
Broward College
Fort Lauderdale, FLSkills
- Literary knowledge
- Computer Assistance
- Telephone Etiquette
- Administrative Support
- Materials Management
- Resource Evaluation
- Research assistance
- Digital Archiving
- Display Creation
- Customer Relationship Management
Timeline
Library Assistant
Broward County Library
06.2022 - Current
911 Dispatcher
Broward Sheriff's Office
06.2021 - 10.2021
Customer Service Representative
GMS
12.2019 - 05.2020
Technical Specialist
Teleperformance
03.2018 - 12.2019
Cashier
Tommy Hilfiger Kids
01.2017 - 03.2018
Sales Associate
GUESS Factory
01.2017 - 03.2018
Sales Associate
The Children's Place
03.2015 - 12.2017
Some College (No Degree) - Business Administration
Broward College
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