Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Trissa Rodriguez

Pflugerville,TX

Summary

Proven leader in Operations Management with a track record of spearheading expansion and efficiency improvements at Health First. Excelled in strategic planning and people management, enhancing broker satisfaction and reducing churn. Skilled in verbal and written communication, consistently exceeding targets and fostering team excellence across multiple states and sectors.

Overview

11
11
years of professional experience

Work History

Director of Broker Operations

Health First
04.2024 - Current
  • Successfully spearheaded the expansion of broker operations into the Texas market, along with penetrating 7 additional states.
  • Streamlined operational processes, resulting in increased efficiency and reduced overhead costs.
  • Implemented strategic initiatives to enhance broker satisfaction and retention, leading to improved broker engagement and decreased churn rate.

Territory Account Manager

Middleton Construction
09.2023 - 04.2024
  • Developed and presented talks on available products and services that could meet current business needs.
  • Managed 300+ accounts within the Austin and surrounding territories.
  • Exceeded targets by building, directing, and motivating high-performing sales team.
  • Expanded client base by identifying and targeting prospective customers within the assigned territory.

Regional Manager

HG Fenton Company
03.2019 - 03.2023
  • Effectively managed a portfolio of 15+ assets and led a team of 10+ Property Managers through the challenges of the COVID-19 pandemic, maintaining occupancy and exceeding financial goals.
  • Implemented proactive strategies to navigate market fluctuations during the pandemic, ensuring sustained revenue streams and optimal asset performance.
  • Fostered collaborative relationships with property management teams to streamline operations and enhance tenant satisfaction, resulting in improved tenant retention and overall asset performance.

Regional Director

Widmyer Corporation
03.2016 - 10.2017
  • Successfully oversaw a diverse portfolio of 30+ properties across Washington, Idaho, and Oregon, encompassing commercial, low-income, high-rise, and garden-style developments, ensuring compliance with regulatory standards and exceeding all state audits.
  • Managed a team of 15+ managers and 20+ maintenance personnel, fostering a culture of excellence and accountability to consistently meet and exceed performance targets across all properties.
  • Implemented comprehensive compliance protocols and quality assurance measures, resulting in seamless file management and regulatory adherence, while maintaining operational excellence across a diverse range of property types and markets.

Legal Assistant

Graves & Leavitt Law Firm
02.2015 - 03.2017
  • Filed court documents and legal pleadings with court clerk on behalf of attorneys.
  • Organized documents to manage paper and electronic filing systems of clients.
  • Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.

Soldier

United States Army
01.2013 - 06.2014
  • Maintained physical fitness levels to meet demanding operational requirements and ensure optimal performance under challenging circumstances.
  • Strengthened morale among fellow soldiers through active listening, empathy, and encouragement in difficult situations.
  • Upheld high standards of professionalism both on-and off-duty representing the US military with honor at all times.
  • Developed strong leadership skills through rigorous training and hands-on experience in high-pressure situations.

Education

High School Diploma -

Desert Oasis High School
Las Vegas
06.2010

Skills

  • Strategic Planning
  • Verbal and written communication
  • People Management
  • Operations Management

Accomplishments

. Top 3 finalist for 5 consecutive years for Property Manager of the year within the Austin Apartment Association.

. Received my CAM (Certified Apartment Manager)credential within the Texas Apartment Association.


Timeline

Director of Broker Operations

Health First
04.2024 - Current

Territory Account Manager

Middleton Construction
09.2023 - 04.2024

Regional Manager

HG Fenton Company
03.2019 - 03.2023

Regional Director

Widmyer Corporation
03.2016 - 10.2017

Legal Assistant

Graves & Leavitt Law Firm
02.2015 - 03.2017

Soldier

United States Army
01.2013 - 06.2014

High School Diploma -

Desert Oasis High School

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Trissa Rodriguez