Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Trissa Thomas

Amarillo,TX

Summary

Reliable Colleague focused on Customer Service and dedication to prompt project completion and continual adaptation. Team-oriented, highly organized, with strong multitasking abilities.

Overview

8
8
years of professional experience

Work History

Licensing Specialist

AIG Insurance
Amarillo, TX
08.2021 - 10.2023
  • Verified application data and account information against legal documentation to determine accuracy and integrity.
  • Reviewed and verified licensing applications for accuracy and completeness.
  • Collaborated with internal departments to ensure compliance with licensure requirements.
  • Facilitated communication between customers, internal staff, and third parties regarding licensing matters.
  • Compiled and maintained records of licensure information.
  • Researched state-specific regulations related to professional licensing requirements.
  • Investigated past and current licensees to perform record checks.
  • Evaluated applications and assessment results to determine eligibility and acceptance.
  • Investigated customer inquiries regarding license status or eligibility criteria.
  • Understood and followed oral and written directions.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Identified needs of customers promptly and efficiently.
  • Completed day-to-day duties accurately and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Maintained updated knowledge through continuing education and advanced training.
  • Planned and completed group projects, working smoothly with others.

CSR

Hawley Farmers Agency
Amarillo, TX
08.2019 - 05.2021
  • Consulted with customers to resolve service and billing issues.
  • Mentored junior team members and managed employee relationships.
  • Strengthened customer retention by offering discount options.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Educated customers on special pricing opportunities and company offerings.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Collected deposits or payments and arranged for billing.
  • Answered inbound calls, chats and emails to facilitate customer service.

CSR

D.E. Insurance
Amarillo, TX
07.2017 - 07.2019
  • Provided guidance on product features and benefits as well as troubleshooting techniques.
  • Made outbound calls to obtain account information.
  • Adhered to company's established protocols for handling confidential data.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Consulted with customers to resolve service and billing issues.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Ensured compliance with applicable laws and regulations for provision of services.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

CSR

Rhonda Greathouse State Farm
Amarillo, TX
01.2016 - 07.2017
  • Consulted with customers to resolve service and billing issues.
  • Mentored junior team members and managed employee relationships.
  • Strengthened customer retention by offering discount options.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Collected deposits or payments and arranged for billing.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Set up and activated customer accounts.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Updated databases with new and modified customer data.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.

Education

High School Diploma -

Tascosa High School
Amarillo, TX
06-2000

Skills

  • Document Verification
  • Application Review
  • Records Maintenance
  • Data Entry
  • Typing 40 WPM
  • Problem-Solving Abilities
  • Professional Correspondence
  • Customer Service
  • Proficient in Microsoft Excel, 360, Word, Teams, etc
  • Time management skills

References

References available upon request.

Timeline

Licensing Specialist

AIG Insurance
08.2021 - 10.2023

CSR

Hawley Farmers Agency
08.2019 - 05.2021

CSR

D.E. Insurance
07.2017 - 07.2019

CSR

Rhonda Greathouse State Farm
01.2016 - 07.2017

High School Diploma -

Tascosa High School

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Trissa Thomas