TRISSES ANN DAWKINS
San Diego,CA
Summary
Dynamic and results-driven professional with extensive expertise in customer care, specializing in needs assessment, quality service standards, and customer satisfaction evaluation. Proven track record in establishing achievable customer acquisition metrics and executing strategies that consistently exceed performance goals. Skilled in developing and implementing effective customer retention initiatives while fostering strong relationships that enhance satisfaction and loyalty. Recognized for unwavering dedication to delivering exceptional service and leading customer success teams with a focus on continuous improvement and operational excellence.
Overview
1
1
Certification
5
5
years of professional experience
Work History
CASHIER / SALES ASSOCIATE
SpeedZone Fun Park
Pigeon Forge, TN
01.2025 - 04.2026
- Greeted guests and delivered exceptional customer service, enhancing guest experience in a fast-paced entertainment environment.
- Processed payments accurately and balanced cash drawer at the end of shifts.
- Answered inquiries about park attractions, promotions, and pricing, assisting guests in making informed decisions.
- Maintained cleanliness and organization of sales floor and checkout areas.
- Collaborated with team members to improve operational efficiency during peak hours.
- Trained new staff on customer service protocols and cash handling procedures.
- Processed customer transactions accurately using point-of-sale system.
- Assisted customers in product selection and provided exceptional service.
FRONT DESK ATTENDANT
Quality Inn & Suites
Gatlinburg, TN
10.2024 - 01.2025
- Checked guests in and out, managing reservations to ensure smooth check-in process.
- Answered calls and responded to guest inquiries, providing accurate information to enhance guest satisfaction.
- Ensured welcoming and professional front desk experience, contributing to positive first impressions.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Developed rapport with repeat clientele through personalized service efforts that fostered loyalty towards the establishment.
- Collaborated with housekeeping staff to ensure rooms were clean, well-stocked, and ready for guests upon arrival.
- Coordinated room assignments and special requests to optimize occupancy rates.
- Maintained accurate records of reservations and billing information using property management software.
- Handled guest complaints with professionalism and empathy, resolving issues in a timely manner to maintain customer satisfaction.
PICKUP ASSOCIATE
Giant Food Store
Ocean View, DE
05.2024 - 09.2024
- Delivered exceptional customer service during order pickup, enhancing customer satisfaction.
- Consulted with businesses to supply accurate product and service information.
- Kept pickup area clean and organized, fostering a positive shopping environment.
- Managed inventory tasks efficiently and stocked as needed.
- Managed online order fulfillment processes to ensure timely and accurate customer service.
- Coordinated grocery item selection and quality checks to meet customer specifications.
- Utilized inventory management systems for tracking stock levels and optimizing replenishment.
- Streamlined order picking methods, improving overall productivity and reducing errors.
SECRETARIAT ASSOCIATE | MARKETING DEPARTMENT
Sagicor Group Jamaica
Kingston, Jamaica
01.2023 - 01.2024
- Coordinated with event planning team to organize and execute large-scale events, including a 5K run, walk, and wheel event in the Caribbean, enhancing community engagement.
- Supported development and implementation of communication and marketing strategies that promoted events and increased participation.
- Managed email and telephone communication channels to ensure effective engagement with stakeholders.
- Prepared and distributed packages to individuals and companies.
- Participated in other marketing functions and administrative duties.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
SALES AGENT
Centerfield
Kingston, Jamaica
01.2021 - 01.2023
- Sold DIRECTV and AT&T Internet services, enhancing customer satisfaction and loyalty.
- Identified customer needs, delivering tailored solutions that improved client retention.
- Identified customer needs and provided tailored solutions.
- Built strong relationships with customers through excellent service.
- Built strong customer relationships, fostering trust and repeat business through excellent service.
Education
Associate in Science - Allied Health
San Diego City College
San Diego, CA01-2028
Associate Degree - Logistics and Supply Chain Management
University of the Commonwealth Caribbean
Kingston, Jamaica01-2024
HIGH SCHOOL DIPLOMA - CSEC
Excelsior High School
Kingston, Jamaica06-2020
Skills
- Customer Service
- Customer Support
- Client support
- Customer Engagement
- Collaborative teamwork
- Store layout management
- Process optimization
- Organization
- Analytical problem-solving
- Operational Streamlining
- Stress Tolerance
- Strategy development
Certification
CSEC CERTIFICATION, CSEC
Personal Information
Title: Administrative Professional
Timeline
CASHIER / SALES ASSOCIATE
SpeedZone Fun Park
01.2025 - 04.2026
FRONT DESK ATTENDANT
Quality Inn & Suites
10.2024 - 01.2025
PICKUP ASSOCIATE
Giant Food Store
05.2024 - 09.2024
SECRETARIAT ASSOCIATE | MARKETING DEPARTMENT
Sagicor Group Jamaica
01.2023 - 01.2024
SALES AGENT
Centerfield
01.2021 - 01.2023
HIGH SCHOOL DIPLOMA - CSEC
Excelsior High School
Associate Degree - Logistics and Supply Chain Management
University of the Commonwealth Caribbean
Associate in Science - Allied Health
San Diego City College