Trista Aamodt
West Haven
Summary
Dynamic Branch Operations Manager at Fastenal with a proven track record in process improvement and financial analysis. Skilled in fostering customer and vendor relations while excelling in team leadership. Achieved increased client satisfaction through effective problem-solving and staff development, ensuring operational excellence and compliance with regulatory standards.
Overview
10
10
years of professional experience
Work History
Branch Operations Manager
Fastenal
01.2022 - Current
- Trained employees on proper procedures and strategies to improve productivity.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Maintained friendly and professional customer interactions.
- Performed monthly compliance checks.
- Increased client and supplier satisfaction by solving complex issues with efficient resolutions.
- Complied with regulatory guidelines and requirements.
- Developed strategic plans for day-to-day financial operations.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Analyzed business processes to identify cost savings and operational efficiencies.
General Manager
Einstein Brothers Bagels
09.2020 - 01.2022
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed budget implementations, employee evaluations, and contract details.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Assistant Manager
Shake Shack
05.2019 - 09.2020
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Conducted performance evaluations and provided constructive feedback to employees.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Owner/Operator
Kneaders Bakery
02.2016 - 05.2019
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Managed day-to-day business operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Trained and motivated employees to perform daily business functions.
- Developed business plan, processes and procedures to provide superior food and baked goods to customers.
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Assessed income and expenses and adapted plans to improve profit levels.
Education
Bachelor of Arts - History
SUNY Potsdam
Potsdam NY 05-2008
Skills
- Location auditing
- Customer and vendor relations
- Excels in team leadership
- Excellent communication skills
- Financial analysis
- Multi-tasking
- Process improvement
- Staff development
- Decision-making
- Excellent work ethic
- Attention to detail
- People-oriented
Accomplishments
Successfully completed all Fastenal Branch Operations trainings. Over the past 12 months, maintained a $0 NCI while effectively reducing inventory levels with minimal cost increases.
Timeline
Branch Operations Manager
Fastenal
01.2022 - Current
General Manager
Einstein Brothers Bagels
09.2020 - 01.2022
Assistant Manager
Shake Shack
05.2019 - 09.2020
Owner/Operator
Kneaders Bakery
02.2016 - 05.2019
Bachelor of Arts - History
SUNY Potsdam