Trista Brim
Lehigh Acres,FL
Summary
Reliable Front Office Supervisor known for interacting with customers and responding appropriately to questions. Considered talented employee ready to tackle any responsibility with pleasant demeanor and attitude. Offering outstanding verbal communication, writing and time management skills.
Overview
13
13
years of professional experience
Work History
Front Office Manager
Homewood Suites by Hilton Fort Myers
09.2016 - Current
- Direct operations at the front desk and ensure customer service meets our high standards for guest satisfaction
- Hire, train, and supervise front office employees, ensuring they provide excellent guest services and enforce hotel policies
- Interact with guests both in person and over the phone, assist with inquiries, and mitigate any guest complaints
- Handle the front desk budget and order office supplies as needed
- Compile occupancy reports and financial information for the General Manager
- Delivered performance reviews, recommending additional training or advancements.
Sales Coordinator
Crowne Plaza
03.2014 - 09.2016
- Support the Sales & Catering team administratively including correspondence, preparing reports and assisting with reservations.
- Provide telephone and message support for the department and respond to inquiries in a timely, clear and pleasant manner.
- Exercise decision making skills to direct requests both internal and external.
- Maintain guest profiles, contacts and additional necessary records used in the Sales & Catering operation.
- Assist the Sales & Catering team with the preparation of contracts, proposals and addendums and track the completion status.
- Act as liaison between Sales & Catering Managers and clients in Sales & Catering Managers' absence.
- Took booking inquiry information via phone and prepare proper paperwork.
- Handle reservations for VIP guests and clients
Front Desk Supervisor
Crowne Plaza
03.2011 - 03.2014
- Checking guests in and out.
- Receiving and managing reservations made online and telephonically.
- Verifying guests' payment methods during check-in.
- Assigning rooms to guests and informing them of any specials offered by the hotel.
- Organizing transportation services for guests at their request.
- Providing guests with information about the hotel. Keeping abreast of attractions that may be of interest to guests.
- Serving as a host at conferences, and ensuring that all relevant preparations are made for the event
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
All American Heating & Cooling
Scheduling Manager
06.2010 - 02.2011
- Developed daily targets and clearly communicated plan to subordinates and team members.
- Acted as first point of contact and set appointments for existing and prospective clients.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Tracked important information in Peachtree spreadsheets and ran reports or generated graphs using data.
- Confirmed appointments, communicated with clients, and updated client records.
- Operated multi-line telephone system to answer and direct high volume of calls.
Education
Johnston City High School
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2003
Skills
- Data Entry
- Microsoft Office
- Exceptional Customer Support
- Multi-Tasking Skill
- Schedule Management
- Front Office Management
- Making Appointments
- Budgeting
- Opera
- OnQ
- Peachtree
- R&I
Accomplishments
- 5 time Elaine McLaughlin E Award nominee
- Recognized by the White House/Secret Service for assisting in the aid of former President, Barack Obama
Timeline
Front Office Manager
Homewood Suites by Hilton Fort Myers
09.2016 - Current
Sales Coordinator
Crowne Plaza
03.2014 - 09.2016
Front Desk Supervisor
Crowne Plaza
03.2011 - 03.2014
All American Heating & Cooling
Scheduling Manager
06.2010 - 02.2011
Johnston City High School
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