Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Trista Campbell

Pittsburgh,PA

Summary

Professional and knowledgeable office assistant offering several years of experience in administrative support and customer service. Highly efficient in planning, problem-solving, and communication skills.

Overview

8
8
years of professional experience

Work History

Office Administrator/Executive Assistant

MFA Wealth
01.2023 - Current
  • Answer and direct phone calls
  • Order supplies and maintain/organize filing room
  • Provide clients with concierge level service upon arrival to office
  • Plan and schedule meetings/office events
  • Provide support to CEO and advisors in the office
  • Fax, scan, print, and mail documents
  • Use of CRM's (Salesforce and Redtail)
  • Assisting with Mass Mutual WL100 applications when needed
  • Coordinate company travel
  • Prepare invoices
  • Import and upload documents to secure server
  • Create/edit flyers, brochures, documents, etc.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
  • Edited documents to improve accuracy of language, flow, and readability.
  • Managed and properly accounted for petty cash issued to facilitate general office activities.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.
  • Created purchase orders and tracked invoices to avoid missed or delayed shipments.
  • Scheduled and coordinated travel arrangements for office staff members.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Utilized office management software to record and track customer information.
  • Edited and proofread documents for accuracy and completeness.
  • Coordinated and scheduled meetings and appointments.
  • Purchased and maintained office supplies.

Assistant Front Desk Manager

Hilton Garden Inn
06.2022 - 01.2023

Assistant Front Desk Manager

Hampton Inn By Hilton
06.2020 - 06.2022


  • Monitored front desk staffing hours and scheduled weekly employee shifts.
  • Assisted manager with guest check-in and check-out and provided customer service.
  • Provided resources for training new employees and ongoing training for current staff.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Trained new staff members in customer service techniques and hotel operations.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Prepared reports on guest satisfaction levels and other metrics.

Guest Service Associate (Front Desk Agent)

Hampton Inn By Hilton
06.2016 - 06.2020
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Used OnQ to check daily record sheets, guest accounts and available vouchers.
  • Delivered messages, mail and packages left for guests to hotel rooms.
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Answered hotel phones with professionalism and directed calls appropriately.
  • Collaborated with front-of-house and housekeeping departments to facilitate smooth hotel operations.

Education

A.A.S Zoo Science Technology -

Davidson County Community College
Lexington, NC
05.2020

Skills

  • Meeting and Travel Coordination
  • Telephone Reception
  • Administrative Support
  • Schedule and Calendar Management
  • Microsoft Office Proficiency
  • Customer Service

References

  • MaryAnn McCallister, Former Director of Finance and Administration at MFA Wealth, 610-772-0004
  • Rob Sipel, Former General Manager of Hilton Garden Inn/ Hampton Inn, 724-840-7028
  • Danielle Flemming, Former Sales Director of Blairsville Hampton Inn, 412-670-7868

Timeline

Office Administrator/Executive Assistant

MFA Wealth
01.2023 - Current

Assistant Front Desk Manager

Hilton Garden Inn
06.2022 - 01.2023

Assistant Front Desk Manager

Hampton Inn By Hilton
06.2020 - 06.2022

Guest Service Associate (Front Desk Agent)

Hampton Inn By Hilton
06.2016 - 06.2020

A.A.S Zoo Science Technology -

Davidson County Community College

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Trista Campbell