Trista Crittenden
Colorado Springs,CO
Summary
Seasoned Small Business Owner with experience in operations management, business strategy and Social Media management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals.
Overview
2
2
years of professional experience
Work History
Marketing Manager
Rocky Mountain Radiance
Colorado Springs
11.2023 - Current
- Researched new marketing opportunities including email marketing and mobile initiatives
- Directed marketing initiatives
- Executed field marketing programs including guerrilla marketing, sampling, promotions, and sponsorships
- Researched and analyzed marketing trends to understand competitors and implement successful marketing strategies
- Created, curated, and managed all published content
- Developed and implemented successful social media strategies across multiple platforms
- Managed daily presence in social networking sites including Facebook, Twitter, Instagram
- Maintained a comprehensive understanding of emerging technologies and best practices within the digital space
- Researched new, burgeoning social media platforms and created social media presence on modern sites
- Managed multiple social media accounts simultaneously
- Created content for newsletters, websites, social media accounts
- Created content management systems to manage websites efficiently.
- Customer Relationship Management skills.
Business Owner /Licensed Esthetician
Rocky Mountain Radiance
Colorado Springs, CO
11.2023 - Current
- Managed daily operations of business, including hiring and training staff
- Developed strategic plans to increase profitability and efficiency
- Identified new opportunities for growth, expansion, and diversification
- Created marketing campaigns to attract new customers
- Negotiated contracts with vendors and suppliers
- Analyzed industry trends to develop competitive strategies
- Maintained relationships with existing clients by providing superior customer service
- Determined pricing for products or services based on costs and competition
- Supervised company social media and marketing efforts to expand brand awareness and attract new customers
- Provided personalized skincare advice and product recommendations based on individual skin types
- Assessed customer's current skincare routines and identified areas of improvement
- Demonstrated how to use products correctly and advised customers on the best way to incorporate them into their daily routine.
- Established marketing strategies, such as social media campaigns, to promote the business.
- Implemented systems for tracking sales performance and analyzing data trends in order to maximize profitability.
- Updated website content regularly according to current trends within target markets.
- Implemented campaigns and promotions to help with developing goods and services.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Monitored inventory levels of spa products and restocked shelves when necessary.
- Kept detailed records of all treatment sessions performed in accordance with state regulations.
- Ensured compliance with safety standards during all procedures.
Licensed Esthetician
Massage Envy Spa
Colorado Springs
02.2023 - Current
- Provided excellent customer service and skincare treatments to clients
- Educated clients on skin care procedures and products
- Promoted skincare products to patients according to specific needs, boosting overall revenue
- Set up patient rooms and sterilized equipment
- Meticulously maintained spa appearance and cleanliness
- Conducted private client consultations
- Learned new techniques and complete chemical peel processes
- Completed multiple facials, microdermabrasions and chemical peels per week
- Recommended home care regimen for desired results
- Built positive client relationships and guided clients through treatments
- Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
- Performed light chemical peels to improve the appearance of skin tone and texture.
- Developed marketing strategies for promoting spa services through social media channels.
Substitute Teacher
Security Widefield
Colorado Springs
10.2023 - 01.2024
- Provided instruction and guidance to students in the absence of a regular teacher
- Organized lesson plans and activities for students
- Assisted with classroom management issues when needed
- Implemented school policies and procedures in the classroom
- Collaborated with other teachers to ensure student success
- Maintained accurate records of student performance, attendance, and behavior
- Monitored student progress throughout the day.
- Ensured that each student had access to appropriate materials and resources.
- Developed creative learning strategies to engage all types of learners.
- Adapted teaching methods to accommodate diverse learning styles.
- Integrated technology into lessons whenever possible.
Receptionist
Massage Envy Day Spa
Colorado Springs
02.2022 - 01.2023
- Developed key customer relationships to increase sales
- Fostered relationships with customers to expand customer base and retain business
- Contacted new and existing customers to outline benefits of products and memberships
- Answered questions with up-to-date knowledge of sales and promotions
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
- Listened to customer needs to identify and recommend best services
- Answered and directed incoming calls using multi-line telephone system
- Sorted incoming mail and directed to correct personnel each day
- Scheduled and confirmed appointments
- Greeted and directed visitors to appropriate personnel and answered several calls and emails daily
- Maintained professional tone at all times, including during peak rush hours
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions
- Greeted customers, answered general questions and directed to appropriate locations
- Updated databases and spreadsheets to promote access to information
- Processed payments and updated accounts to reflect balance changes
- Maintained daily calendars, set appointments with clients and planned daily office events
- Prepared documents in final formats with correct punctuation, capitalization, grammar and spelling.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Scheduled and confirmed appointments and meetings for management team.
Education
Associate of Arts Communications -
Pikes Peak State College
10.2024
Licensed Esthetician Skincare -
Paul Mitchell The School - Colorado Springs
High School Diploma -
Pueblo County High School
Skills
- Retail Marketing
- Digital Marketing
- Social Media Platforms
- Canva
- Social Media Marketing
- Multitasking
- Dependable and Responsible
- Computer Skills
- Organization and Time Management
- Attention to Detail
- Team Management
- Flexible and Adaptable
- Customer Service
- Financial Management
- Strategic Planning
- New Business Development
- Consultative Selling
- Client Education
- Professional Communication
- Customer Relations
- Microsoft Word
- Social Media
- Social Media Management
- Google Analytics
- Online Advertising
- Website Development
References
References available upon request.
Timeline
Marketing Manager
Rocky Mountain Radiance
11.2023 - Current
Business Owner /Licensed Esthetician
Rocky Mountain Radiance
11.2023 - Current
Substitute Teacher
Security Widefield
10.2023 - 01.2024
Licensed Esthetician
Massage Envy Spa
02.2023 - Current
Receptionist
Massage Envy Day Spa
02.2022 - 01.2023
Associate of Arts Communications -
Pikes Peak State College
Licensed Esthetician Skincare -
Paul Mitchell The School - Colorado Springs
High School Diploma -
Pueblo County High School
Similar Profiles
Lana GarzaLana Garza
Senior Medical Assistant at Mountain View Hospital- Rocky Mountain PulmSenior Medical Assistant at Mountain View Hospital- Rocky Mountain Pulm
Kim HedinKim Hedin
Parts Technician at Rocky Mountain EquipmentParts Technician at Rocky Mountain Equipment
Jacob MartinoJacob Martino
Legal Intern at Rocky Mountain Elk FoundationLegal Intern at Rocky Mountain Elk Foundation
JANET C. CALKINSJANET C. CALKINS
Chief, Executive Actions, Commanders Action Group (TS/SCI) at Headquarters Space Operations CommandChief, Executive Actions, Commanders Action Group (TS/SCI) at Headquarters Space Operations Command
Amy WallAmy Wall
Adjoint Instructor at University of DenverAdjoint Instructor at University of Denver