I have a deep passion for the Arts and integrating aesthetics into one's lifstyles
Trista Evangelho
Design Consultant
Oregon City,Oregon
Summary
To work in collaboration to enrich the knowledge and lifestyles of others within an innovative company that utilizes my work experience, skills and passion for aesthetics in a mutually beneficial manor to promote harmony in one's home and place of business. Ambitious, career-focused job seeker, anxious to obtain an entry-level Design position to help launch career while achieving company goals.
Overview
13
13
years of professional experience
8
8
years of post-secondary education
Work History
Processor
Wells Fargo
Portland, OR
12.2018 - 02.2020
- Assisted and educated customers on state escheatment laws, account maintenance and bank procedures
- Consistently provided superior customer service and deescalation of complex issues
- Corresponded with clients via phone, email and mail with account requests and information
- Assessed and processed payouts of escheated accounts
- Researched and located accounts within multiple databases collaborating with management and other departments
- Reviewed and updated data spreadsheets and databases
- Cross training and support for new hires and outer departments on department procedures and guidelines.
- Entered data into computer tracking system and filed paperwork according to procedures.
- Received and reviewed incoming documents and materials.
Operations Processor
Aerotek Professional Services
Portland, OR
08.2018 - 10.2018
- Collaborated on multiple projects within a reputable financial institution
- Assisted department with client account updates and reactivations
- Assessed and processed payouts of escheated accounts
- Reviewed and updated data spreadsheets and databases
- Acquired working knowledge of multiple database systems including Hogan and banking procedures.
Canvasser/Recruitment
Greenpeace USA Frontline
Portland, OR
01.2018 - 02.2018
- Engaged the public Face to Face to raise awareness of current environmental campaigns
- Inspired individuals to take action with monthly memberships, contributions and direct actions
- Educated and informed the public on current environmental issues and long term solutions to these ailing global issues
- Mediated initial sign ups and built membership base.
- Presented and discussed petitions to obtain signatures for key initiatives for Environmental issues.
Bakery Counter Customer Service
Market of Choice
West Linn, OR
03.2017 - 01.2018
- Effectively collaborated with the Bakery members to meet production and merchandising goals
- Worked with management to maintain stock and proper supplies for production and sells needs
- Recognized by customers for exceptional service and information
- Custom design and decoration of cake and bakery goods special orders
- Acknowledged for organizing and raising cleaning standards of the bakery and coffee bar.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Resolved concerns with products or services to help with retention and drive sales.
CS Field Representative
RICOH USA
Portland, OR
05.2011 - 02.2017
- Contributed to the development and implementation of Site Procedure Guidelines
- Assisted IT in modifications of new processing software and hardware, troubleshooting production issues
- Provided clients with volume and production estimates
- Responsible for swing and 3rd shift training of new hires
- Worked to resolve printing issues and meet production timelines for clients
- Consistently maintained and operated high volume printers (Xerox & Ikon)
- Commended for quality assurance, and implementation of internal operations procedures
- Resolved daily balancing of check records and inventory
- Collaborated with printer technicians and IT to assure routine maintenance and timely resolution of scheduling and processing issues.
Design and Print Production Associate
GISI Marketing & Communications
Beaverton, OR
08.2010 - 05.2011
- Worked one on one with clients to develop print materials including business cards, promotional brochures and flyers
- Operation of high volume B&W printers (Xerox & Ikon) and color printers (Canon)
- Cutting and bindery work
- Responsible for store inventory and ordering of paper and bindery supplies
- Placement and fulfillment of orders through third party vendors
- Maintenance of self serve area and equipment.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Facilitated inter-departmental communication to effectively provide customer support.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
Bakery Floor Merchandiser
WholeFoods Market
Bridgeport, Tigard, OR
01.2008 - 05.2010
- Drove client retention, managing engaging merchandise presentation to motivate impulse purchases for holiday displays and resets.
- Prepared and maintained petites and bakery display case
- Worked with fellow team members to provide guest service and educate guests on alternative bakery items.
- Planned and coordinated product availability for advertising and promotion purposes.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Updated pricing and signage to complete product displays and educate customers.
- Answered customer questions regarding store merchandise, department information and pricing.
Sales Rep & Supervisor
Affiliated Computer Services
Portland, OR
11.2005 - 01.2008
- Supervised and assisted sales representatives with information and sales techniques
- Resolved customers’ issues with services and shipments
- Informed customers on the benefits and services provided by HughesNet and mediated initial sales
- Monitored call volume and handled escalated situations with customers
- Developed and delivered engaging sales presentations to convey product benefits.
- Increased sales by offering advice on purchases and promoting additional products.
Education
SFSU -College of Extended Learning
Certificate - Digital Design and Production
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Portland Art Institute, Video Coalition
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Chabot College
A.A. Degree - General Education
Diablo Valley College
10.1989 - 07.1997
Skills
Good Converational Etiquette and Communication
Computer Skills/Mastery of Adobe Illustrator
Visual design & Product knowledge
Recordkeeping expertise/Document management
Time Management /Analytical and Critical Thinking
Interests
Timeline
Processor
Wells Fargo
12.2018 - 02.2020
Operations Processor
Aerotek Professional Services
08.2018 - 10.2018
Canvasser/Recruitment
Greenpeace USA Frontline
01.2018 - 02.2018
Bakery Counter Customer Service
Market of Choice
03.2017 - 01.2018
CS Field Representative
RICOH USA
05.2011 - 02.2017
Design and Print Production Associate
GISI Marketing & Communications
08.2010 - 05.2011
Bakery Floor Merchandiser
WholeFoods Market
01.2008 - 05.2010
Sales Rep & Supervisor
Affiliated Computer Services
11.2005 - 01.2008
Diablo Valley College
10.1989 - 07.1997
SFSU -College of Extended Learning
Certificate - Digital Design and Production
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Portland Art Institute, Video Coalition
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Chabot College