Trista Evans
New Edinburg,AR
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Mallard Medical Llc
2022.04 - 2022.09
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Infant Child Care Teacher
First Presbyterian Church
2022.06 - 2022.07
- Infant Child Care Teacher
- Child Care
Cashier
Atwoods Ranch and Home
2021.05 - 2021.08
- Cashier
- Greet Customers
- Cashier
Education
Art Of Professionals -
Southern Arkansas University Tech
East Camden, Arkansa05.2024
Graduate - undefined
Warren High School
05.2021
Skills
- Computer literate, Skilled in Microsoft, Excel, Powerpoint and Word
- Quick learner and able to multitask efficiently
- Experienced in customer service
- Clear communicator
- Data entry
- Conflict resolution
- Payment processing
- Customer satisfaction measurement
- Professional telephone demeanor
- Scheduling
- Follow-up skills
- Call management
- Paperwork processing
- Order processing
- Team development
- Documentation
- Data collection
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Relationship building
Timeline
Infant Child Care Teacher
First Presbyterian Church
2022.06 - 2022.07
Customer Service Representative
Mallard Medical Llc
2022.04 - 2022.09
Cashier
Atwoods Ranch and Home
2021.05 - 2021.08
Graduate - undefined
Warren High School
Art Of Professionals -
Southern Arkansas University Tech