Summary
Overview
Work History
Education
Skills
Timeline
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Trista Ferguson

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

21
21
years of professional experience

Work History

Operations Lead

SHUTTERFLY INC
08.2022 - Current
  • Lead a team of 12-15 in their daily activities and assisting with time management skills.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Set up new customer accounts and updated existing profiles with latest information.
  • Adhered to standards of quality and service as well as all compliance requirements.
  • Built strong relationships with clients, vendors and stakeholders for loyal, profitable accounts.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Piloted and trained the team on using a standard work document.
  • Acts as the first point of contact for Account Specialists, as they need to escalate situations
  • Investigates and resolves lab delays, for the entire Area
  • Managed multiple calendars, using multiple programs.
  • Provides troubleshooting for Lifetouch applications, both internally and externally
  • Contact and work with accounts to collect and fix errors as needed.
  • Responsible for account booking management and accuracy
  • Complete/supervise job entry across all product lines, including ordering of sales materials and supplies.
  • Maintain confidentiality of school/student-related information, using secure programs.
  • Attend meetings leadership meetings, and sales meetings, to help provide assistance internally and externally
  • Utilize many internal and external documents, including Microsoft Office, Salesforce, and Google Suite
  • Uses and records company purchases through expense reports for supplies and travel expenses.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Stayed current on company offerings and industry trends.

Account Manager

Shutterfly Inc
05.2020 - 08.2022


  • Managed an area of $989,000 with a 98% retention and $313,000 growth
  • Excellent communications skills with the ability to communicate effectively with a wide variety of audiences
  • Bronze certification from Sandler Selling Techniques
  • Used and recorded company purchases through expense reports for supplies and travel expenses.
  • Developed and implemented strategies to increase client retention.
  • Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
  • Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Built relationships with customers and community to promote long term business growth.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Negotiated prices, terms of sales and service agreements.
  • Met existing customers to review current services and expand sales opportunities.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Set and achieved company defined sales goals.
  • Consulted with businesses to supply accurate product and service information.
  • Used Salesforce, Adobe, Microsoft Office and Google Suite to complete spreadsheets, tasks, agreements, memorandums, presentations, and more

Operations Specialist / Account Executive

Shutterfly
09.2015 - 05.2020
  • Acts as the first point of contact for schools by answering the telephone/emails
  • Investigates and resolves lab delays.
  • Responsible for Accounts payable and receivable
  • Contacts and works with accounts to collect and fix class photographs as needed.
  • Responsible for account booking management and accuracy
  • Completes job entry across all product lines, including ordering of sales materials and school supplies.
  • Contacts accounts to secure student data
  • Maintains confidentiality of school/student-related information.
  • Selects and inputs photo dates into the master calendar.
  • Contacted accounts to confirm details of upcoming scheduled photography events.
  • Provided customer service to end consumers as required.
  • Responds to and resolves customer service issues identified through
  • customer service feedback surveys.
  • Assist Sales Professional with rebooking through calls, emails, and meetings.
  • Attend meetings as needed with Sales Professional, taking notes, and assisting in problem solving and corrections.

Leader/Secretary

Family Readiness Group
05.2011 - 02.2015
  • Became knowledgeable of unit mission, existing FRG operating procedures, structure, and community resources
  • Recruited, trained, and managed volunteers
  • Organized unit level readiness groups
  • Tracked and recorded volunteer hours
  • Obtained names, addresses, telephone numbers, and e-mail addresses of all family members, including extended family members of single soldiers
  • Prepared telephone trees and kept the lists current
  • Called the Key Contact Person to activate the telephone tree
  • Attended and chaired FRG meetings
  • Ensured proper communication is maintained among members
  • Coordinated with community resources to provide training for FRG members
  • Maintained communication with the Commander and/or unit Point of Contact (POC)
  • Identified family members' concerns and relating those concerns to unit leadership
  • Worked in conjunction with unit leadership to minimize rumors and stress.

Check Out Coach

Giant Food Store
08.2002 - 09.2009
  • Overseen and supervised all checkout cashiers
  • Assisted in checkout, cleared computers or registers when necessary
  • Resolved all customer disputes or problems
  • Bagged or checked out merchandise whenever necessary
  • Opened or closed checkout lanes based on the customer checkout load or lines
  • Ensured that all company initiatives are being carried out by the carriers
  • Overseen total store floor maintenance program throughout my shift.

Education

Bachelor's Degree - Business

University of Phoenix
Phoenix, Arizona
11.2023

Associate's Degree - Business Administration

University of Phoenix
Phoenix, Arizona
03.2016

Skills

  • Account Development
  • Customer Training
  • Business Development
  • Client Relationship Management
  • Account Management
  • Schedule Management
  • Customer Service
  • Prioritizing Workflows
  • Goals and Performance
  • Account Servicing Skills
  • Customer Relationship Management (CRM)

Timeline

Operations Lead

SHUTTERFLY INC
08.2022 - Current

Account Manager

Shutterfly Inc
05.2020 - 08.2022

Operations Specialist / Account Executive

Shutterfly
09.2015 - 05.2020

Leader/Secretary

Family Readiness Group
05.2011 - 02.2015

Check Out Coach

Giant Food Store
08.2002 - 09.2009

Bachelor's Degree - Business

University of Phoenix

Associate's Degree - Business Administration

University of Phoenix

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Trista Ferguson