Trista Foulk
CVS HEALTH CORPORATION
Raymore,United States
12
years of professional experience
Results-oriented customer service professional with over 5 years of healthcare and member support experience resolving complex inquiries, escalated concerns, and service-related issues. Demonstrated expertise in navigating multiple systems, researching member accounts, and delivering personalized solutions that improve satisfaction and retention. Recognized for strong problem-solving, conflict resolution, and relationship-building abilities. Proven ability to support peers through knowledge sharing, coaching, and subject matter expertise while maintaining high standards for service excellence and operational efficiency.
Work History
Customer Care Representative
5 Years- Serve as a primary point of contact for members, resolving complex inquiries while delivering a positive and personalized service experience.
- Investigate and resolve escalated issues by utilizing multiple systems, resources, and internal partnerships to achieve timely resolution.
- Educate members on available benefits, services, policies, and processes to promote informed healthcare decisions.
- Demonstrate strong ownership of member concerns from initial contact through resolution.
- Act as a resource for colleagues by sharing knowledge, answering questions, and providing guidance on policies and procedures.
- Support new and existing team members through peer coaching and knowledge transfer activities.
- Effectively de-escalate difficult situations while maintaining professionalism, empathy, and member focus.
- Consistently meet quality, productivity, and customer satisfaction goals in a fast-paced call center environment.
- Collaborate with internal departments to resolve complex member concerns and improve service outcomes.
- Accurately document member interactions and actions taken to ensure compliance and continuity of care.
Medical Assistant
3 Years 9 Months- Assisted healthcare providers with patient examinations and procedures, ensuring comfort and safety.
- Conducted routine lab tests and prepared specimens for analysis, ensuring accuracy in results.
- Educated patients on medication usage and treatment plans, enhancing compliance and understanding.
- Educated patients on treatment plans, medications, preventive health measures, and follow-up care requirements.
- Trained and onboarded new staff members on clinical procedures, policies, and workflow standards.
- Collaborated with multidisciplinary healthcare teams to coordinate care and improve patient outcomes.
- Built strong patient relationships through empathy, active listening, and personalized service.
Server Shift Leader
7 Years 3 Months- Coordinated shift schedules, optimizing staffing levels to meet peak demands.
- Supervised daily operations, ensuring efficient service delivery and customer satisfaction.
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Maximized guest satisfaction by maintaining high-quality food presentation and ensuring prompt service.
- Contributed ideas for improving server procedures during weekly meetings with management staff.
- Educated staff on proper food handling techniques, contributing to consistently high health inspection scores.
Assistant Store Manager
8 Months- Supervised daily operations to ensure optimal store performance and customer satisfaction.
- Trained and mentored staff on inventory management and customer service standards.
- Analyzed sales data to identify trends, informing merchandising strategies and promotions.
- Implemented process improvements to enhance operational efficiency and reduce costs.
Education
GED
Associate of Science - Medical Assisting/ X-RAY Tech
Skills
Customer service
Customer support
Inquiry escalation
Benefits support
Service excellence
Call center operations
De-escalation techniques
Subject Matter Expertise
Policy interpretation
Member Education
Quality Assurance
Coaching and mentoring
Knowledge transfer
Cross-functional collaboration
Conflict Resolution
Active listening
Critical thinking
Problem Solving
Problem Solving
Timeline
Customer Care Representative
CVS HEALTH CORPORATION
08.2021 - CurrentRead More
Medical Assistant
St Lukes Physician Group Health Network
11.2017 - 08.2021Read More
Assistant Store Manager
Casey General Store
12.2015 - 08.2016Read More
Server Shift Leader
RC Chicken
05.2014 - 08.2021Read More
Nevada High School
GED
Read More
Heritage College
Associate of Science from Medical Assisting/ X-RAY Tech
Read More