Dynamic and results-oriented professional with extensive experience in hospitality and customer service, notably at Walt Disney World Resort. Excelled in guest experience management and conflict resolution, enhancing guest satisfaction and operational efficiency. Proven track record in training staff and implementing upselling techniques to increase revenue. Skilled in time management and adept at creating memorable dining experiences.
- Approached customers and engaged in conversation through the use of effective interpersonal and people skills.
- Adhered to all health and safety regulations, maintaining a clean work environment at all times.
- Implemented upselling techniques, increasing commission.
- Efficiently operated cash register, accurately handling transactions, and providing correct change.
- Maintaining composure and a friendly face under pressure.
- Trained new employees on the proper use of equipment, as well as safety procedures related to food handling.
- Time efficiency to adhere to guest needs and other cast members throughout the shift.
- Distributed menus to guests, led to tables, and gave initial information about service staff or specials.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Greeted and directed visitors to appropriate personnel, and answered a large number of calls and emails daily.
- Verified visitors' identification cards before allowing access to the building.
- Re-racked weights to maintain a neat, organized, and clean gym.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated member feedback to ensure satisfaction with services provided.
- Coordinated special events designed to build relationships with potential members.
- Provided patrons with estimated waiting times during peak service hours.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Greeted customers warmly upon arrival, and provided a friendly, warm presence throughout the dining experience.
- Tracked inventory of tableware, linens, and condiments, ensuring adequate supply levels at all times.
- Supported servers, food runners, and bussers with keeping the dining area ready for every guest.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Answered customer questions about hours, seating, and menu information.
Kept the drawer balanced by accurately processing cash, credit, and debit payments.
- Took orders and delivered food and beverages to customers in cars, to provide quick and convenient customer service.
- Replenished serving stations with fresh food and cleaned up spills.
- Organized freezers, refrigerators, and storage rooms by receiving, recording, and moving food and beverage supplies, and products.
- Checked dining areas frequently to clean up spills, wipe down tables, and restock stations.
- Conducted performance reviews and provided staff with feedback and guidance.
- Evaluated customer needs and feedback to drive product and service improvements.
-Completed cash and credit card transactions accurately using POS software.
-Taking accurate orders over the phone and in person.
-Opening and closing the restaurant.
- Kept pastry and dessert cases stocked with fresh selections and arranged to entice orders.
- Prepared salads, soups, and sandwiches for customers.
- Kept drawer balanced by accurately processing cash, credit, and debit payments.
1,5
- Second place for district speech competition
- First place in Listening Skills for UIL