Trista Graham
Morrilton,AR
Summary
I am a professional with a strong work ethic and integrity, recognized for enhancing customer satisfaction. Proven ability to manage cash operations accurately while fostering team collaboration. Skilled in customer service and problem-solving, consistently delivering exceptional experiences and building lasting clientele.
Looking forward in growing with Burlington.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Cashier
Burlington
10.2024 - Current
- Conducted cash, check, and credit card transactions efficiently.
- Restock, organize, and mark down merchandise.
- Assist customers with returns, refunds and resolving transaction issues.
- Assist customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Provide backup support for other departments when needed, showcasing versatility within the retail environment.
- Enhanced customer loyalty by participating in loyalty program enrollment.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Work with floor team and managers to meet wide range of store and customer needs.
Closing and Opening Manager/Team Leader
Dave's Hot Chicken
06.2023 - 08.2024
- Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
- Oversaw daily cash deposits ensuring funds were accounted correctly resulting in increased accuracy.
- Maintained a clean and organized store environment, upholding company standards for cleanliness during closing procedures.
- Implemented safety measures for the store''s end-of-day operations, reducing potential risks associated with late-night activities such as cash handling or locking doors securely after closeout is completed.
- Assessed employee performance regularly, providing constructive feedback and coaching for improvement as needed.
- Implementing quality control measures ensured consistent service standards across all aspects of the business during opening hours.
- Implemented cost-saving measures through effective resource management and waste reduction strategies.
- Supported marketing efforts by participating in local community events and engaging customers through social media platforms.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Office Manager
Maharg
03.2021 - 08.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Server/Hostess/Togo
Bahama Breeze
10.2017 - 07.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server/Hostess/Togo
IHOP
03.2016 - 09.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
Cash Office Specialists/Guest Service Attendant
Target
10.2015 - 03.2016
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing their needs.
- Demonstrated proactive problem-solving skills when resolving unexpected challenges or complaints from guests.
- Contributed to revenue growth by upselling available room upgrades and add-on services.
- Reduced cash discrepancies through meticulous record-keeping and thorough reconciliation of daily transactions.
- Served as a knowledgeable resource for visitors seeking information about local points of interest.
Opening Manager/S1 Team Leader
Eat My Catfish
10.2013 - 08.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Owner/ Cleaner
Cleaning Services
07.2011 - 12.2013
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Cashier/Hostess
Smokehouse BBQ
07.2007 - 04.2012
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash regislter for cash, check, and credit card transactions with excellent accuracy levels.
Externship Coordinator
Pima Medical Institute
03.2005 - 04.2006
- Developed a comprehensive evaluation process for post-externship reflection, allowing students to assess their growth and identify areas for improvement.
- Enhanced externship experiences by establishing relationships with over 50 industry partners.
- Developed an effective tracking system to monitor student progress throughout their externship experiences.
- Coordinated and scheduled externships for students, resulting in successful placements across various industries.
Medical Assistant
Arkansas Allergy and Asthma
01.2002 - 12.2003
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Education
Certificate Of Technical Studies - Medical Assisting
Southeast College of Technology
Little Rock08.2001
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
Certification
ServSafe Food Protection Manager Certification Examination
Expires 2/26/2029
Accomplishments
President Honors and perfect attendance GPA 3.96 at Southeast College of Technology.
Externship at Arkansas Medical Lab as a Liaison Clerk June 2001 - January 2002.
Completed 200 externship hours.
Timeline
Cashier
Burlington
10.2024 - Current
Closing and Opening Manager/Team Leader
Dave's Hot Chicken
06.2023 - 08.2024
Office Manager
Maharg
03.2021 - 08.2024
Server/Hostess/Togo
Bahama Breeze
10.2017 - 07.2020
Server/Hostess/Togo
IHOP
03.2016 - 09.2017
Cash Office Specialists/Guest Service Attendant
Target
10.2015 - 03.2016
Opening Manager/S1 Team Leader
Eat My Catfish
10.2013 - 08.2015
Owner/ Cleaner
Cleaning Services
07.2011 - 12.2013
Cashier/Hostess
Smokehouse BBQ
07.2007 - 04.2012
Externship Coordinator
Pima Medical Institute
03.2005 - 04.2006
Medical Assistant
Arkansas Allergy and Asthma
01.2002 - 12.2003
Certificate Of Technical Studies - Medical Assisting
Southeast College of Technology
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