Trista Green
Tampa,FL
Summary
Committed and results-driven professional with a wealth of experience in customer service and claims management. Actively pursuing a remote opportunity to leverage my expertise in improving online interactions and enhancing call center operations.
Overview
8
8
years of professional experience
Work History
Registrar 1
Baycare Health Systems, St. Joseph Hospital
Tampa, FL
11.2023 - 09.2024
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Greeted every guest with personable approach and provided knowledgeable service.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Ensured accurate student records by diligently maintaining and updating information in the database.
- Updated computer system with latest information to keep records current and accurate.
- Developed and implemented registration policies, procedures and timelines for smooth administration processes.
Benefits Claims Counselor
Maryland Department of Labor
Tampa, FL, USA
03.2021 - 04.2022
- Supported the evaluation and processing of employment benefits claims for a varied clientele
- Assessed and managed claims in compliance with federal laws and organizational procedures
- Conducted in-depth interviews with applicants to collect essential information and supporting documents
- Evaluated claimant eligibility based on predefined standards and regulations
- Offered clear and precise assistance to applicants regarding the application process and necessary documentation
Customer Service Representative
H&R Block
Tampa, FL, USA
02.2017 - 12.2017
- Engaged with clients both face-to-face and via telephone, responding to questions regarding tax preparation, refunds, and related concerns
- Aided clients in booking appointments and shared details about the services offered by H&R Block
- Addressed customer complaints and issues efficiently and professionally, maintaining a high standard of satisfaction
- Worked alongside tax professionals to enhance the efficiency of client appointments and the processing of paperwork
- Kept precise records of customer interactions and transactions while supporting office functions through call management, appointment scheduling, and administrative duties
Education
High School Diploma -
King High School
Tampa, FLSkills
- Knowledge of tax-related terminology and procedures
- Ability to work independently and in a team
- Communicate both orally and in writing
- Establish and maintain effective and positive working relationships
- Attention to detail
- Organizational skills
- Proficient in using customer relationship management (CRM) software
Timeline
Registrar 1
Baycare Health Systems, St. Joseph Hospital
11.2023 - 09.2024
Benefits Claims Counselor
Maryland Department of Labor
03.2021 - 04.2022
Customer Service Representative
H&R Block
02.2017 - 12.2017
High School Diploma -
King High School