Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Trista Henderson

Summary

I am excited to apply for the LEAD program at Fifth Third Bank. With 3 years of experience at the bank, I am always seeking opportunities to advance my career. Currently, I am in the Career Empowerment Program (completion in June) and serve as a Wellness Champion, reflecting my commitment to continuous learning and personal development. I am driven by my motivation to learn new things and aim to join the LEAD program.
I look forward to discussing how my skills and experiences align with the LEAD position. Thank you for considering my application.

Overview

5
5
years of professional experience

Work History

Quality Specialist

Fifth Third Bank
01.2024 - Current
  • Partners with mortgage line of business to ensure compliance requirements are being met
  • Independently conducts Quality Programs, including call monitoring and process improvement
  • Reports results to management to improve complaint management and customer experiences
  • Engages in professional development through additional learning and job shadowing
  • Audits and reviews daily and special interest rate updates to ensure they reflect current market conditions
  • Verifies the accuracy of interest rate data, identifying and correcting discrepancies
  • Reports findings to relevant stakeholders, providing detailed analysis and recommendations

Post-Closing Correction Specialist

Fifth Third Bank
03.2022 - 01.2024
  • Ensures mortgage documents meet legal requirements for resale
  • Reviews and corrects documents, assists with various document types
  • Trained and mentored a student, collaborated with state and county agencies
  • Worked with multiple systems like Microsoft Excel, Empower, Loanserv, etc

Loan Processor

Nation Mac Mortgage Company
08.2021 - 01.2022
  • Ran DU/LP findings, gathered necessary documents for loan approval
  • Proficient in Meridian Link Software, communicated effectively with borrowers and loan officers
  • Completed income calculation worksheets, met deadlines for timely closings

Loan Processing Assistant

Fifth Third Bank
09.2020 - 09.2021
  • Assisted processors, underwriters, and loan officers in gathering documents
  • Familiar with various loan types, operated in Motivity and Empower Software
  • Collaborated with third-party sources to retrieve necessary documents

Education

Certificate -

Career Empowerment Program (CEP)
06.2025

High School Diploma -

Fairfield High School
01.2017

Skills

  • Problem identification
  • Logical reasoning
  • Creative solutions
  • Innovative thinking

Accomplishments

  • Spirit of the Pin
  • Post-Closer of the Month
  • Wellness Champion

Timeline

Quality Specialist

Fifth Third Bank
01.2024 - Current

Post-Closing Correction Specialist

Fifth Third Bank
03.2022 - 01.2024

Loan Processor

Nation Mac Mortgage Company
08.2021 - 01.2022

Loan Processing Assistant

Fifth Third Bank
09.2020 - 09.2021

Certificate -

Career Empowerment Program (CEP)

High School Diploma -

Fairfield High School

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Trista Henderson