Trista Huelsmann
Breese,IL
Summary
Proven expertise in patient confidentiality and customer service, honed at Gerio Primary Care. Excelled in HIPAA compliance and insurance verification, enhancing patient satisfaction and operational efficiency. Demonstrated leadership in managing over 1000 patient files, ensuring privacy and fostering strong relationships with healthcare providers.
Overview
4
4
years of professional experience
Work History
Patient Services Coordinator
Gerio Primary Care
03.2024 - Current
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Used Eclinicalworks to maintain electronic patient files, successfully maintaining over 1000s of patient files.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Maintained accurate patient records by diligently updating information in the electronic health record system.
- Verified patient's insurance eligibility and benefits coverage.
- Contributed to a positive clinic environment by consistently displaying compassion, empathy, and professionalism when interacting with patients.
- Respected patients by recognizing rights and maintaining confidentiality.
- Established strong relationships with referring physicians'' offices by maintaining open lines of communication for seamless coordination of care across providers.
- Telephoned and interviewed patients and family members to obtain pre-registration information and confirm appointments.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
- Scheduled patients in long term care for weekly and rountine visits while working alongside providers.
- Admission and discharges within the practice.
- Medical records
Insurance Specialist
Farmers Insurance
01.2022 - 03.2024
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Processed eligibility and benefits verification and authorization requests.
- Followed up on denials, late payments, extensions and other special circumstances.
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
- Maintained high standards of customer service by building relationships with clients.
- Resolved discrepancies in insurance payments by collaborating with carriers.
- Maintained a high level of industry expertise through continuous professional development courses and certifications in the field of insurance specialty.
- Communicated effectively with members of operations, finance, and clinical departments.
- Streamlined policy management by regularly updating client information and tracking policy changes.
- Acted as subject matter expert, answering internal and external questions and inquiries.
- Researched and resolved routine and complex issues.
- Contributed to team performance by sharing industry knowledge and assisting colleagues in complex cases.
- Improved operational efficiency by developing procedures for processing claims, payments, and endorsements.
- Simplified complex insurance concepts for clients, facilitating informed decision-making regarding policy options.
- Strengthened client relationships through consistent follow-ups, ensuring timely renewals and retention.
- Maintained confidentiality of patient finances, records, and health statuses.
- Proactively addressed potential risks by conducting thorough reviews of clients'' policies for coverage gaps.
- Increased sales revenue with persuasive presentations of insurance products tailored to clients'' needs.
- Played an active role in community events as a representative for the company which increased brand awareness.
Medical Assistant
ENT and Sleep Medicine
08.2020 - 12.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Education
No Degree - Nursing And General Studies
Kaskaskia College
Centralia, ILHigh School Diploma -
Central Community High School
Breese, IL05.2014
Skills
- Strong Organization
- Patient Registration
- Appointment Scheduling
- Healthcare Systems Knowledge
- Patient confidentiality
- Insurance Verification
- Customer Service
- HIPAA Compliance
- Problem-Solving
- Multitasking and Organization
- Team Collaboration
- Team Leadership
- Phone and Email Etiquette
- Registration and Admissions
- Medical Terminology
- Insurance Billing
- Payment Processing
- EMR
- Pre-Admission Requests
- Scheduling Diagnostic Procedures
- EMR Updating
- Post-Discharge Care Coordination
- Referral Coordination
- Patient Confidentiality and Data Security
- Calm and Effective Under Pressure
- Attention to Detail
- Clerical and Filing Support
- Administrative and Office Support
- Resolving Problems
- Invoice Verification
- Communicating to Patients and Families
- Document filing
Timeline
Patient Services Coordinator
Gerio Primary Care
03.2024 - Current
Insurance Specialist
Farmers Insurance
01.2022 - 03.2024
Medical Assistant
ENT and Sleep Medicine
08.2020 - 12.2021
No Degree - Nursing And General Studies
Kaskaskia College
High School Diploma -
Central Community High School
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