Trista Johnson
Blue Springs,MO
Summary
Dynamic Community Support Specialist with a solid history with Comprehensive Mental Health Services INC., skilled in client advocacy and individualized support. Skilled in de-escalation techniques, enhancing client well-being through tailored care plans. Committed to community outreach, fostering connections that empower underserved populations to access vital resources.
Overview
2026
2026
years of professional experience
Work History
Community Support Specialist
Comprehensive Mental Health Services INC.
2024 - Current
- Assisted clients in accessing community resources and services.
- Provided support in developing individual care plans tailored to client needs.
- Coordinated communication between clients, families, and service providers.
- Documented client progress and maintained accurate case records.
- Engaged in ongoing training to stay updated on best practices in community support.
- Collaborated with multidisciplinary teams to ensure comprehensive care for clients.
- Advocated on behalf of clients in various settings, securing necessary resources and services for their success.
- Enhanced client well-being by providing personalized support and resources tailored to individual needs.
- Provided crisis intervention when needed, utilizing de-escalation techniques and coordinating appropriate responses.
- Monitored client progress regularly, adjusting support strategies as needed based on evolving circumstances.
- Conducted assessments to determine clients'' needs, strengths, and potential barriers to success.
- Established trusting relationships with clients, fostering a supportive environment for growth and self improvement.
- Supported clients in developing goals and social skills, improving individual wellness and productivity.
- Liaised with community members, recommending resources and programs.
- Facilitated goal-setting sessions with clients, helping them identify realistic objectives aligned with their personal values.
- Developed effective communication strategies to facilitate understanding between clients and their support networks.
- Initiated outreach efforts targeting underserved populations, increasing access to vital resources within the community.
- Coordinated with different service providers to meet clients' individual needs.
Lead Behavioral Technician
Comprehensive Mental Health Services INC.
2022 - 2024
- Led team in implementing individualized behavior intervention plans, ensuring compliance with best practices.
- Developed rapport with clients by establishing trust through consistency and positive reinforcement strategies.
- Mentored junior technicians, providing guidance on best practices and effective behavioral interventions.
- Coordinated with supervisors to review case-specific concerns, seeking guidance when needed for optimal outcomes.
- Participated in ongoing professional development to stay current with industry trends and advancements.
- Trained in new and incoming behavioral technicians.
- Assisted with training in new residential coordinators on the workflow of the house, as well as documentation.
- Answered phone calls to assist other staff members on duty with questions that arose that pertained to their job requirements.
- Facilitated group sessions focused on social skills development, promoting peer interactions and building relationships among clients.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Supported patient confidentiality in accordance with HIPAA regulations.
Co-General Manager
Little Caesars
2019 - 2022
- Oversaw daily operations, ensuring alignment with strategic objectives and operational excellence.
- Developed and implemented effective business strategies to enhance customer satisfaction and drive revenue growth.
- Led cross-functional teams in executing key initiatives, fostering collaboration and achieving organizational goals.
- Analyzed performance metrics to identify improvement areas, enhancing operational efficiency and service delivery.
- Mentored junior managers, promoting skills development and a culture of continuous improvement within the team.
- Cultivated a positive workplace culture by implementing employee engagement programs that increased retention rates.
- Optimized inventory management systems to minimize waste while maintaining adequate stock levels for uninterrupted operations.
- Increased overall team efficiency by implementing innovative management strategies and fostering a positive work environment.
- Managed budget allocations to optimize resource usage and reduce company expenses.
- Boosted employee morale with regular feedback sessions, promoting professional growth through constructive criticism and praise for accomplishments.
- Facilitated monthly staff meetings for transparent communication of company goals, progress updates, and employee recognition.
- Conducted regular performance reviews to identify areas of improvement, developing tailored action plans for each employee''s success trajectory.
- Mentored junior managers in effective leadership techniques, helping them develop into valuable contributors within the organization.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Quality Control Technician
Kenny's Candy
2016 - 2018
- Conducted quality inspections to ensure compliance with product specifications and industry standards.
- Collaborated with production teams to identify and resolve quality issues in real-time.
- Utilized advanced testing equipment to perform thorough evaluations of materials and finished products.
- Trained new staff on quality assurance protocols, fostering a culture of compliance and accuracy.
- Analyzed inspection data to identify trends, driving continuous improvement initiatives across production lines.
- Maintained detailed records of inspections, audits, and non-conformance reports for regulatory compliance purposes.
- Maintained quality documentation and records for conformance with relevant standards.
- Collaborated with production teams to address and resolve quality concerns, improving overall product reliability.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Enhanced product quality by conducting comprehensive inspections and identifying defects in a timely manner.
- Maintained accurate records of all quality control activities, ensuring easy retrieval for audits or management inquiries.
- Proposed corrective actions to address recurring quality issues.
- Trained new team members on proper quality control techniques, fostering a culture of excellence within the department.
Lead Line Work Trainer
Kenny's Candy
2014 - 2016
- Designed and delivered training programs to enhance employee performance and productivity.
- Evaluated training effectiveness through assessments and feedback, ensuring continuous improvement.
- Mentored new trainers, fostering skill development and knowledge sharing within the team.
- Collaborated with management to identify training needs and align initiatives with strategic priorities.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Team Lead
Burger King
2012 - 2013
- Implemented streamlined workflows, resulting in improved productivity and reduced turnaround times.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
Education
Bachelor of Arts - Psychology, Emphasis On Mental Health
Avila University
Kansas City, MO08-2024
Skills
- Mental health awareness
- De-escalation techniques
- Compliance monitoring
- Client advocacy
- Individualized support
- Community outreach
- Problem-solving
Timeline
Community Support Specialist
Comprehensive Mental Health Services INC.
2024 - Current
Lead Behavioral Technician
Comprehensive Mental Health Services INC.
2022 - 2024
Co-General Manager
Little Caesars
2019 - 2022
Quality Control Technician
Kenny's Candy
2016 - 2018
Lead Line Work Trainer
Kenny's Candy
2014 - 2016
Team Lead
Burger King
2012 - 2013
Bachelor of Arts - Psychology, Emphasis On Mental Health
Avila University
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