Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Trista Kenny

Nampa,ID

Summary

Experienced Business Manager with a rich history spanning over six years in strategic business development and operational excellence. Known for meticulous attention to detail, ensuring every facet of a project aligns with business goals. Demonstrated expertise in fostering customer relationships, driving management initiatives, and unearthing new business opportunities. Committed to translating comprehensive industry insights into actionable growth strategies, with a track record of identifying subtle nuances that lead to enhanced operational efficiency.

Overview

14
14
years of professional experience

Work History

Information Station Lead

St. Luke’s Hospital
Meridian, ID
08.2022 - Current
  • Spearheaded a team dedicated to enhancing guest experiences, ensuring they are greeted warmly and assisted promptly upon arrival
  • Facilitated seamless visitor experiences by providing comprehensive information regarding activities, department locations, and available services
  • Assessed guest requirements with precision, coordinating golf cart, shuttle, or wheelchair services as necessary
  • Addressed basic guest concerns with proficiency, delegating complex issues to specialized staff for expedited resolution
  • Continually expanded knowledge in relevant subject matters to better serve guests and enhance operational efficiency
  • Undertook additional duties and responsibilities as necessitated by the dynamic hospital environment.

Cook

Grove Hotel
Boise, ID
08.2021 - 08.2022
  • Prepared a variety of dishes, adhering to menu specifications and ensuring consistency in taste and presentation
  • Collaborated with the culinary team to maintain efficient kitchen operations during peak service times
  • Managed inventory, ensuring fresh ingredients were used and minimizing food wastage
  • Upheld the highest standards of sanitation and cleanliness, regularly cleaning workstations and equipment
  • Assisted in the creation and modification of menu items, contributing to seasonal menu rotations and special promotions
  • Adapted to special requests or dietary needs of guests, ensuring everyone had an enjoyable dining experience
  • Utilized a range of kitchen equipment, from grills to mixers, ensuring optimal performance and maintenance.

Warehouse Fulfillment Associate, Tier 2

AMAZON
Nampa, ID
08.2021 - 08.2022
  • Assisted in Leading a team responsible for various duties such as receiving and processing incoming stock, order fulfillment, and managing stock organization
  • Proactively resolved inventory discrepancies, including rectifying incorrect barcodes, and overseeing quality control measures.

Shift Manager

Taziki’s Cafe
Eagle, ID
01.2019 - 08.2021
  • Ensured staff provided exceptional customer service, from order selection to delivery, leading to increased customer satisfaction
  • Managed and coordinated inventory procurement to ensure optimal stock levels, reducing wastage and ensuring constant availability of essential items
  • Oversaw quality control measures, ensuring that food products met stringent quality standards and adhered to safety protocols
  • Supported the general manager with weekly operational and administrative tasks to meet deadlines.

Call Center Customer Care Representative

T-Mobile USA
Meridian, ID
01.2018 - 08.2021
  • Assisted customers via phone, email, and live chat, addressing inquiries about products, services, billing, and technical support
  • Resolved customer issues in a timely and efficient manner, ensuring satisfaction and fostering loyalty to the T-Mobile brand
  • Demonstrated in-depth knowledge of T-Mobile products, services, and promotions to offer tailored solutions and upsell when appropriate
  • Collaborated with technical support and other teams to address complex issues, ensuring seamless customer experiences
  • Documented customer interactions and feedback in the CRM system, maintaining up-to-date records for future reference and data analysis
  • Participated in regular training sessions to stay informed about product updates, policy changes, and best practices in customer service
  • Consistently met or exceeded performance metrics, including call resolution times, customer satisfaction scores, and sales targets
  • Acted as a brand ambassador, ensuring all interactions reflected T-Mobile's commitment to quality and customer-centricity.

Server

Barrel House Bar & Grill
Boise, ID
12.2018 - 02.2020
  • Delivered outstanding customer service, ensuring guests had a memorable dining experience from greeting to departure
  • Accurately took orders and communicated them to the kitchen staff, ensuring dietary needs and special requests were clearly understood
  • Demonstrated comprehensive knowledge of the menu, assisting guests with selections, and suggesting pairings or specials based on preferences
  • Handled cash and card transactions, ensuring accurate billing, and providing swift checkout for guests
  • Collaborated closely with the kitchen and bar teams, maintaining effective communication to ensure timely delivery of orders
  • Resolved guest concerns or complaints with diplomacy and tact, ensuring satisfaction and upholding the establishment's reputation
  • Assisted with table setup and breakdown, ensuring the dining area was always presentable and prepared for incoming guests
  • Participated in regular team meetings and training sessions to stay updated on menu changes, promotions, and service standards.

Office Manager

Capital Copy & Print
Boise, ID
12.2018 - 02.2020
  • Managed daily operations, ensuring timely and accurate completion of customer orders, and facilitating optimal workflow among staff
  • Oversaw inventory control, regularly auditing supplies and ordering print materials to prevent stockouts and reduce operational interruptions
  • Developed and implemented new office processes to optimize efficiency, resulting in a 15% improvement in turnaround times for customer orders
  • Handled customer inquiries and concerns, ensuring satisfactory resolution, and fostering long-term client relationships
  • Supervised the financial aspects of the business, including invoicing, expense tracking, and budgeting, contributing to a 10% increase in profitability
  • Collaborated with the sales and marketing team to introduce promotional campaigns, boosting service awareness and customer retention
  • Trained new staff on company protocols, equipment uses, and customer service best practices, ensuring consistent quality across the board
  • Liaised with equipment vendors and technicians to ensure regular maintenance, minimizing downtime, and ensuring uninterrupted service.

Quality Control Manager

Tektronix
Beaverton, OR
11.2017 - 12.2018
  • Coordinated and processed incoming shipments, verifying contents against purchase orders to ensure accuracy
  • Organized and maintained inventory in designated storage areas, optimizing space utilization and ensuring easy accessibility for production teams
  • Operated material handling equipment, including forklifts, pallet jacks, and hand trucks, adhering to safety protocols at all times
  • Collaborated with production and procurement teams to ensure timely and accurate material supply, reducing downtime and improving workflow efficiency
  • Conducted regular inventory audits, identifying discrepancies, and ensuring accurate record-keeping
  • Assisted with packaging and shipping, ensuring products are securely packed and labeled in compliance with company and regulatory standards
  • Coordinated the disposal or recycling of surplus or obsolete inventory, following company guidelines and environmental best practices
  • Continuously collaborated with the logistics team to optimize delivery schedules and routes, ensuring punctual delivery to clients.

Administrator

Vial & Fothingham Real Estate Law Firm
Lake Oswego, OR
08.2017 - 12.2018
  • Managed and coordinated office operations, ensuring a smooth and efficient workflow to support the firm's activities
  • Served as a primary point of contact for clients, scheduling appointments, managing inquiries, and redirecting calls as necessary
  • Organized and maintained electronic and paper filing systems, ensuring easy retrieval and strict confidentiality of client records and firm documents
  • Assisted in the preparation and editing of official documents, reports, and presentations, ensuring accuracy and adherence to the firm's standards
  • Coordinated logistics for meetings and events, including room reservations, equipment setup, and catering arrangements
  • Managed office inventory, ordering supplies, and overseeing equipment maintenance to prevent operational interruptions
  • Supported financial processes, including invoicing, expense tracking, and budgeting
  • Collaborated with various departments, ensuring effective communication and facilitating project coordination.

Material Handler

McKesson Pharmaceuticals
Wilsonville, OR
01.2016 - 12.2018
  • Accurately picked pharmaceutical products from storage locations, ensuring timely and correct fulfillment of customer orders
  • Utilized RF scanners and warehouse management systems to verify picked items, maintaining impeccable accuracy and reducing order discrepancies
  • Adhered to stringent pharmaceutical handling standards, ensuring the safety and integrity of products during the picking process
  • Collaborated closely with the packing team to ensure products were securely packaged, labeled, and ready for shipment
  • Participated in regular inventory counts, assisting in maintaining an accurate record of stock levels and identifying potential discrepancies
  • Prioritized urgent or special orders, ensuring timely dispatch and meeting critical delivery timelines
  • Continuously updated knowledge on the location and specifications of new pharmaceutical products added to inventory
  • Adhered to safety protocols and regulations, ensuring a safe working environment for oneself and colleagues.

Merchandiser

TNG Merchandising
Beaverton, OR
01.2015 - 01.2016
  • Coordinated product placements on store shelves, end caps, and promotional areas to optimize visibility and sales
  • Collaborated with store management and staff to ensure compliance with merchandising standards and strategies
  • Conducted regular store visits to check stock levels and replenish inventory as necessary, ensuring optimal product availability
  • Utilized planograms and visual guidelines to set up displays and ensure consistent merchandising presentation across locations
  • Collected data on sales, customer feedback, and inventory levels to provide insights and recommendations to the sales and marketing teams
  • Participated in store resets, reconfiguring shelving and display areas to accommodate new products or promotional campaigns
  • Assisted with inventory management, identifying slow-moving items and suggesting promotions or clearance strategies
  • Stayed updated on industry trends and competitor activities to identify merchandising opportunities and challenges
  • Addressed and resolved any issues or discrepancies in product placement, signage, or inventory.

Bartender

VillaSport Athletic Club
Beaverton, OR
01.2013 - 01.2016
  • Prepared and served beverages to club members and guests, adhering to standardized recipes and presentation guidelines
  • Demonstrated comprehensive knowledge of the drink menu, assisting customers in making selections and suggesting signature or seasonal cocktails
  • Maintained cleanliness and organization of the bar area, ensuring a safe and welcoming environment
  • Managed inventory, promptly restocking bar supplies and ingredients as needed and assisting with periodic inventory audits
  • Utilized point-of-sale systems for accurate billing and payment processing, ensuring all transactions were handled efficiently
  • Checked identification of customers to verify age requirements for the purchase of alcohol, adhering to state and local regulations
  • Engaged in friendly conversation with guests, promoting a positive club atmosphere and encouraging repeat patronage
  • Collaborated with kitchen staff and servers to ensure seamless service and timely order fulfillment
  • Stayed updated on current beverage trends, suggesting new drink recipes or modifications to enhance the club's beverage offerings.

Server

Big Al’s
Hillsboro, OR
08.2014 - 01.2015
  • Delivered exceptional service by greeting and serving customers in a timely and friendly manner, ensuring a memorable dining experience
  • Accurately took and relayed orders to the kitchen staff, ensuring all special requests and dietary needs were addressed
  • Demonstrated thorough knowledge of the menu, assisting guests with selections, answering questions, and suggesting complementary dishes or beverages
  • Managed transactions, both cash and card, ensuring accurate billing and prompt service
  • Collaborated effectively with kitchen and bar staff to ensure smooth service operations and timely order delivery
  • Resolved customer concerns with professionalism and poise, always aiming to exceed guest expectations and maintain the reputation of Big Al's
  • Assisted with table setup, clearing, and sanitation, ensuring a clean and welcoming dining environment
  • Participated in team meetings and training sessions to stay informed on menu changes, promotions, and restaurant policies.

Manager

Zenith Supplies
Seattle, WA
01.2010 - 08.2013
  • Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
  • Conducted quality, timely performance feedback and performance appraisals.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Implemented new technologies to streamline operations, reduce costs, and improve customer service.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Provided leadership during times of organizational change or crisis situations.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Minimized staff turnover through appropriate selection, orientation and training.
  • Delegated work to staff, setting priorities and goals.

Education

BBA - Business Administration And Management

Boise State University
Boise, ID
03-2024

Skills

  • Punctual and Reliable
  • Problem-Solving
  • Customer Service
  • Security Monitoring
  • Teamwork and Collaboration
  • Inventory Maintenance
  • Training and Coaching

References

References available upon request.

Timeline

Information Station Lead

St. Luke’s Hospital
08.2022 - Current

Cook

Grove Hotel
08.2021 - 08.2022

Warehouse Fulfillment Associate, Tier 2

AMAZON
08.2021 - 08.2022

Shift Manager

Taziki’s Cafe
01.2019 - 08.2021

Server

Barrel House Bar & Grill
12.2018 - 02.2020

Office Manager

Capital Copy & Print
12.2018 - 02.2020

Call Center Customer Care Representative

T-Mobile USA
01.2018 - 08.2021

Quality Control Manager

Tektronix
11.2017 - 12.2018

Administrator

Vial & Fothingham Real Estate Law Firm
08.2017 - 12.2018

Material Handler

McKesson Pharmaceuticals
01.2016 - 12.2018

Merchandiser

TNG Merchandising
01.2015 - 01.2016

Server

Big Al’s
08.2014 - 01.2015

Bartender

VillaSport Athletic Club
01.2013 - 01.2016

Manager

Zenith Supplies
01.2010 - 08.2013

BBA - Business Administration And Management

Boise State University

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Trista Kenny